Installation team were great. Andy the electrician explained everything really well. We are still waiting for the export licence over a month later and no updates despite chasing. There seems to be j... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I can recommend Wickes Solar, we had a more complicated roof arrangement and tesla system. It took time to finalise the system but the process went smoothly. The installation team took time to route... See more
Company replied
The installation went very smoothly June 2023 and the system has worked very well since with not issues what so ever. In the last couple of weeks installed a EV charger, had to adjust a few setti... See more
Company replied
I met with Nadir to see if my home was suitable for solar panels. He couldn't have been more honest and helpful with his feedback. Unfortunately I don't have enough roof space and Nadir didn't try and... See more
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Company details
- Solar Energy Company
- also in
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Solar Energy Contractor
- Solar Energy Equipment Supplier
About Wickes Solar
Written by the company
Wickes Solar, formerly known as Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
If you’ve had a Wickes Solar installation, we’d love to hear from you. Please share your experience on the main Wickes Trustpilot page;
https://uk.trustpilot.com/review/www.wickes.co.uk
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
If you’ve had a Wickes Solar installation, we’d love to hear from you. Please share your experience on the main Wickes Trustpilot page;
https://uk.trustpilot.com/review/www.wickes.co.uk
Contact info
Solar Fast Head Office, Unit 17, Allerton Bywater Network Centre, Letchmire Road, Castleford WF10 2DB, WF10 2DB, Castleford, United Kingdom
- 0330 818 3116
- contact@solarfast.co.uk
- solarfast.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Not good after sale
Some where on trust pilot there is a 5 star review from me.
How ever with time some panel have gone down by some I mean about half based in the output on the Duracell app.
Initial contact with wicks solar (gas fast) was great they passed it through to wicks technical and after a photo exchange to makes sure the isolation switches were on. After that nothing despite email and a phone call where i was hung up on. I wasn't nasty rude or anything like that.
Nothing shuts a business down faster than a lack of communication.
Get in touch
Finally got through she will ring me back in half an hour 4 hours ago.
Not blaming anyone it just what how businesses evolve.
Well. A month has gone by and not a peep. Out of them.
June 29, 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear that your experience with our after-sales service has been disappointing. We understand how frustrating it must have been to experience communication delays while trying to resolve an issue with your solar panels.
Please accept our sincere apologies for the lack of updates and for not returning your call when promised. This is not the standard of service we aim to provide.
We appreciate your comments about the installation and your initial experience with us, and it's disappointing to hear that we haven't maintained that same level of service afterwards.
Your feedback has been shared with the relevant team, and we are working to resolve your concerns as quickly as possible. We hope to restore your confidence in our service and appreciate you bringing this to our attention.
Kind regards,
The Wickes Solar Team
Avoid Wickes Solar.
Avoid Wickes Solar.
My experience with Wickes Solar has been nothing short of appalling. The failures in my installation were not due to the installation contractors, who were outstanding throughout, but due to poor planning, communication and decision-making by Wickes Solar.
During the survey, I made it clear that the meter box needed to be installed externally because of planning and fire safety requirements. The surveyor confirmed this would be accommodated, so I proceeded with confidence.
I then took two days of annual leave from work to be at home for the installation. I was told the scaffolding would be erected the day before, but it wasn’t installed until the following morning, meaning one full day of my annual leave was wasted before the installation had even begun.
When the installation team arrived, they discovered that Wickes Solar had supplied the wrong equipment. The enclosure provided was not suitable for an external installation, despite this having been discussed and agreed during the survey. The installers contacted Wickes Solar for assistance and did everything they could to find a solution. Unfortunately, they were met with little flexibility or support.
Rather than finding a practical solution, Wickes Solar insisted on an oversized replacement box that was completely unsuitable for the property. There were clearly smaller alternatives available but at a greater cost than the free one they wanted to supply, however I would even have been willing to discuss paying the additional cost to keep the installation moving. Instead, Wickes Solar representative chose to force me to either take it or cancel the installation, this tactic does not work well as it’s forced style to get customers to cave in.
I want to emphasise that the installation contractors were excellent. They were professional, knowledgeable and worked extremely hard to resolve the issue on site. My criticism is directed entirely at Wickes Solar’s planning, communication and customer service, which let both me and their contractors down.
Even after the cancellation, the poor service continued. The equipment remained at my property and the scaffolding was left in place and is still in place without communication back from Wickes Solar directly, blocking access and causing further inconvenience, while I was left chasing Wickes Solar for updates and a refund.
Overall, Wickes Solar wasted my time, cost me two days of annual leave, failed to supply the correct equipment, ignored practical solutions and provided an extremely poor level of customer service throughout. I expected a professional service from a national retailer, but unfortunately my experience was the complete opposite. I would not recommend Wickes Solar based on my experience.
June 24, 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to share such a detailed review. We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience you have faced.
We completely understand how disappointing it must have been after taking time off work and preparing for your installation, only to encounter delays and issues that ultimately resulted in the installation being cancelled. We also recognise the additional inconvenience caused by the scaffolding and equipment remaining at your property.
We appreciate your kind comments about our installation team and are pleased to hear that they were professional, knowledgeable, and did everything they could on the day. We will ensure your feedback is passed on to them.
It is clear that we fell short in the areas of planning, communication, and overall customer experience, and for that we are genuinely sorry. This is not the standard of service we aim to provide.
We would like the opportunity to review your case further and ensure that any outstanding issues are resolved as quickly as possible. If you have not already been in touch, please contact our Customer Experience Team at customerservices@wickessolar.co.uk with your order details so we can investigate this matter and work towards a resolution.
Thank you again for bringing this to our attention. Your feedback is invaluable and will be shared with the relevant teams to help us improve our service going forward.
Kind regards,
The Wickes Solar Team
Well done & thank you Wickes Solar !
The whole process was well-organized from start to finish, and after almost a month the results have been exactly as stated, with good/clear communication throughout especially Becky-Anne Williams, who took care to explain everything including both technical and financial issues.
The attention to detail was impressive and reassuring, and especially the team at my property on the day on installation - well done & thank you to all concerned!
June 18, 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to leave us such a wonderful review.
We're thrilled to hear that you found the entire process well organised from start to finish and that your system has been performing exactly as expected. It's also fantastic to know that our communication throughout your journey was clear and helpful.
Thank you for your kind words about Becky-Anne. We'll be sure to pass on your feedback to her, as well as to our installation team. They will be delighted to hear that their professionalism, attention to detail, and hard work made such a positive impression.
We truly appreciate your support and your recommendation. Thank you for choosing Wickes Solar, and we hope you continue to enjoy the benefits of your solar system for many years to come.
Kind regards,
The Wickes Solar Team
very good service from planning to…
very good service from planning to fitting the solar system also the after care
July 2, 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you had a great experience from the initial planning stage through to the installation of your solar system, and that our aftercare has continued to meet your expectations. Providing excellent service throughout the entire customer journey is very important to us, so it's wonderful to know our team delivered this for you.
Thank you for choosing Wickes Solar. We really appreciate your feedback and your recommendation.
Kind regards,
The Wickes Solar Team
Needs better customer service
We had our installed last year and all went ok. There was a few issues with the start date however these things happen.
The issue I have is had been trying since January to get extra panels added and finally got it agreed and paid deposit and then no one gets back to you about when this will happen. Emails go unanswered you call and they say someone will call you back but they never do.
There customer service seems to be what lets them down and keeping customer updated as to what is happening.
June 1, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to leave your feedback.
We're sorry to hear that your recent experience hasn't met your expectations, particularly regarding the communication around your additional panel installation. We understand how frustrating it must be to have experienced delays and a lack of updates.
We'd like the opportunity to investigate this for you. As we're unable to identify your account from your Trustpilot review, could you please contact us directly with your full name, postcode, or installation address? Once we have your details, we'll investigate the matter and provide you with an update as soon as possible.
You can email us at contact@wickessolar.co.uk or call 03308183116
We appreciate your feedback, as it helps us improve our service, and we hope to resolve this for you quickly.
Thanks Wickes Solar Team
Exceptional Service from Start to Finish!
We have recently had our Wick Solar system installed, and the entire journey from start to finish was nothing short of incredible.
The installation went smoothly with absolutely no problems along the way, and the customer service throughout the process was fantastic. We felt completely supported and happy every step of the way.
A special shout-out and thank you must go to Beckyanne, the Wicke Solar Design Consultant. She led us on our journey and was truly incredible. She was incredibly helpful, insightful, and informative, making sure we had all the knowledge we needed to feel confident in our choice.
We highly recommend Wick Solar and are absolutely thrilled with our experience!
June 4, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience from start to finish. It's fantastic to know that your installation went smoothly and that our team provided the support and service you deserved throughout the process.
A special thank you for your kind words about Beckyanne. and we're thrilled to hear she made such a positive impact on your journey. We'll be sure to pass on your lovely feedback to her.
Thank you for choosing Wick Solar and for taking the time to share your experience. Your recommendation means a great deal to us, and we hope you enjoy the benefits of your new solar system for many years to come.
Kind regards,
The Wick Solar Team
Wickes have taken over solarfast
Wickes have taken over solarfast. I had a problem this morning with my system, installed by solarfast in 2022.
I rang the number which went through to Wickes at 10am. Rang rang rang , then went to general customer services, rang rang rang, then to voicemail, "leave a message" then this voicemail is full cannot take any more messages, and rang off. GRRRR
Your reply invites me to ring the same number again. Why on earth would I want to go around that circus again???
June 26, 2026
Unprompted review
Reply from Wickes Solar
Hi, we're sorry to hear you've had difficulty getting through to us and appreciate how frustrating this must have been when you needed support.
Please send us an email at Contact@wickessolar.co.uk with your full name, installation postcode, and a contact number or customer reference, and we'll ensure your enquiry is passed to the appropriate team to investigate and get back to you as soon as possible.
Our contact number is 03308183116 should you wish to call this number
Thank you for bringing this to our attention, and we look forward to helping resolve the issue.
Thank
Wickes Solar Team
Hi if you would like to send an email over with your details i can call you
Dismal after a promising start.
Great for the initial installation truly awful after sales .
Since installing the panels and battery we had 1 month of relatively unproblematic use (22April to 26May) charging the battery and using the electricity generated although the app says there was a fault from day 1. Currently the battery charges and then the system stops so we are still importing power from the grid. Additionally the car charger isn’t working.
Many phone calls and emails later we were expecting an engineer today to look at the issue but they have failed to turn up.
It smacks of a company unable to service demand - happy to take our £15,000 but not there when we need issues looking at. I think the next stop is Trading Standards.
So you reply but give me no method to pass on the information you need.
Please give me a specific contact to approach.
April 22, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and understand your frustration, particularly regarding the ongoing system issues and the missed engineer appointment.
We would like the opportunity to investigate this matter fully and work towards a resolution. Could you please provide your customer reference number, installation address, or contact details via direct message or email so that we can locate your account and review the situation in detail?
Once we have your information, a member of our team will look into this as a priority and contact you directly.
We look forward to hearing from you.
Thanks
Wickes Solar Team
Please send you details over to Contact@wickessolar.co.uk
After giving a 1 star review due to 3…
After giving a 1 star review due to 3 months of getting passed from pilar to post and getting nowhere,I had a phone call from a lovely lady called Alison Draper, a lady with common sense. With her help and advice I contacted a local company near to me. The job was very simple and sorted quickly.
Alison, you are a credit to the company, thank you so much.
June 19, 2026
Unprompted review
Reply from Wickes Solar
Thank you for updating your review and for sharing your experience. We're sorry to hear about the frustration you faced over the three months prior to speaking with Alison. However, we're delighted that Alison was able to provide the practical advice and support needed to help resolve the issue quickly.
Your kind words will be passed on to Alison, who will be pleased to know that her assistance made such a positive difference. We appreciate your patience throughout the process and thank you for taking the time to recognise her efforts.
Thanks
Wickes solar team
A fantastic smooth experience from…
A fantastic smooth experience from start to finish with great customer service special shout out to Dawn for her time....
June 20, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you had a smooth experience from start to finish. Dawn will be especially pleased to know that her support and dedication made such a positive impact. We truly appreciate your recommendation and look forward to assisting you again in the future.
Thanks
Wickes Solar team
I phoned as my solar panels were offline
I phoned as my solar panels were offline. The lady I spoke to first, whose name was Dawn was really helpful and polite, giving me a realistic time frame to get reconnected.
The technician Matthew who I spoke to today was really helpful and professional, and got me back online within 15 minutes. I would highly recommend the service I received and would give them both 11 out of 10 if I could
June 18, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that both Dawn and Matthew provided you with such a positive experience. Customer service is extremely important to us, and we're pleased that Dawn was able to set clear expectations and that Matthew was able to get your solar system back online so quickly.
Your kind words and recommendation mean a great deal to us, and we'll be sure to pass your feedback on to both team members.
Thank you for choosing us, and please don't hesitate to get in touch if you need any assistance in the future.
Thanks
Wickes Solar Team
Very happy with the service that…
Very happy with the service that Richard Sheriden did for my eco flow solar system.
Was very patient, honest and give a bespoke system for my personal needs and have already recommended him to others
June 1, 2026
Unprompted review
Reply from Wickes Solar
Thank you for your kind review. We're delighted to hear that Richard was able to provide a bespoke EcoFlow solar solution tailored to your needs. We appreciate your recommendation and are pleased that you were happy with the service provided.
Thanks
Wickes Solar Team
The help from Matthew was really good.
The help from Matthew was really good and I was expertly taken through the steps required to solve my issue.
Duracell are, in my view, useless.
June 12, 2026
Unprompted review
Reply from Wickes Solar
Dear Customer,
Thank you for taking the time to leave a review.
We are pleased to hear that Matthew was able to provide the support you needed and guide you through the steps required to resolve your issue. We pride ourselves on delivering knowledgeable and effective customer service, and it's great to know that Matthew's assistance met your expectations.
We appreciate your feedback regarding your experience and will ensure your comments are shared with the relevant teams. Customer feedback is invaluable in helping us continually improve our products and services.
Thank you again for your review and for recognising Matthew's excellent support.
Kind regards,
The Wickes Solar Team
Home solar panel survey
I met with Nadir to see if my home was suitable for solar panels. He couldn't have been more honest and helpful with his feedback. Unfortunately I don't have enough roof space and Nadir didn't try and oversell, he gave clear and honest facts - and some useful advice. It seems rare these days to find people with integrity like this so thank you again Nadir.
June 6, 2026
Unprompted review
Reply from Wickes Solar
Thank you for your wonderful review.
We're delighted to hear about your experience with Nadir. Providing honest and transparent advice is at the heart of what we do, so it's especially rewarding to know that his integrity and professionalism made such a positive impression.
While we're sorry that your property wasn't suitable for solar panels, we're pleased that Nadir was able to offer clear guidance and helpful advice to support your decision.
Thank you again for your kind words. We'll be sure to pass your feedback on to Nadir, who will be delighted to receive it.
Kind Regards
Wickes Solar Team
From initial enquiry to completed…
From initial enquiry to completed installation the process was seamless and less than 4 weeks. I made the initial call, Matt turned up 2 days later, we bashed out my requirements and sealed the deal over a cuppa. A couple of weeks later the scaffolding went up a few days before the install team arrived who fitted it all in one day. Two days later the scaffolding came down and I'm currently 95% + self sufficient Very pleased with Matt, the scaffolders, the install team and the Wickes team and all the follow up calls to check all ok.
Great service, gets my recommendation.
10 panels, 1 inverter and 1 battery.
May 12, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to share your experience.
We are delighted to hear that the entire process, from your initial enquiry through to installation, was smooth and efficient. It's great to know that Matt, the installation team, the scaffolders, and the wider team all contributed to a positive experience and kept you informed throughout.
We're especially pleased to hear that your new system is already providing such a high level of self-sufficiency. Thank you for choosing us for your solar installation and for recommending our services.
We wish you many years of savings and renewable energy generation from your new system.
Kind regards,
Wickes Solar Team
Seamless transition and great support…
Seamless transition and great support throughout the process
June 2, 2026
Unprompted review
Reply from Wickes Solar
Thank you for your wonderful review.
We are delighted to hear that you experienced a seamless transition and felt supported throughout the process. Providing excellent customer service and keeping our customers informed every step of the way is something we take great pride in.
Thank you for choosing us, and we appreciate your feedback.
Wickes Solar Team
The original sales meeting face to…
The original sales meeting face to face online very professional explained all in a clear instructive way.
Sales support were very helpful informed and knew all answers to every question. The survey of the property was on time and quickly completed with great advice.
Following the install the support has been great to help us get our export certs delivered.
I only came across wickes solar on social media I hadn't considered them previously, we had been looking at many other well known suppliers but I am very pleased that I considered Wickes , very efficient and cost effective.
April 27, 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that you had a positive experience throughout your solar journey, from the initial sales consultation through to installation and aftercare support. It's great to know that our team was able to answer your questions, provide clear guidance, and ensure that the survey and installation process ran smoothly.
We are also pleased that our support team has been able to assist you with obtaining your export certificates. Providing ongoing support after installation is an important part of the service we aim to deliver.
Thank you for choosing Wickes Solar and for placing your trust in us after considering a number of other suppliers. We truly appreciate your kind words regarding our professionalism, efficiency, and value for money.
Kind regards,
Wickes Solar Team
Frustrating, chaotic, and disjointed. I'm still waiting.
I’m awaiting the arrival of my scaffolding and panels today from Wickes ( Solar Fast).
The scaffolder came last week (at 6.30am, instead of 8.00am!) and couldn’t do the job, as he needed to put poles across the neighbour’s entrance. Wickes’ “surveyor” (their “eyes at the property” he said) hadn’t realised this presumably, although I did mention it at the survey.
So I got the neighbour’s permission (difficult, as he’s trying to sell), specifically for 5 days only and told Wickes this, carefully, in writing. Today’s appointment was made.
Guess what? Today, no scaffolding. No one called me. I had to call them. I was told “sorry mate, we were just about to ring you”, as though this was in any way acceptable.
So that’s twice. I don’t think my neighbour will now give permission again and I can’t say I blame him. So presumably the entire job will now fall through because people at Wickes or Solar Fast didn’t bother to listen or speak to me.
I guess that’s down to them. I wonder if they've breached their contract through non-performance.
It’s fair to say that there were other problems with Wickes / Solar Fast before this. But I’ll itemise those later, when I write my full review...
It’s an ongoing situation, as they say. So this will be an ongoing review, I expect.
June 1, 2026
Unprompted review
Reply from Wickes Solar
Good afternoon,
Thank you for your email.
I am very sorry to hear about the difficulties you have experienced with your installation and the frustration this has caused. I completely understand your concerns, particularly given the effort you made to obtain permission from your neighbour and the impact the missed appointments have had.
I appreciate that the lack of communication and the failure to attend as arranged are unacceptable and have left you feeling disappointed with the service received.
Please be assured that I have raised your concerns with the relevant team.
Again, we sincerely apologise for any inconvenience this has caused and thank you for your continued patience while we work to resolve the matter.
Wickes Solar team
Great customer service
Dawn took my call and I crnt express how helpful she was she was very professional and she is still helping after the call so thank you
May 29, 2026
Unprompted review
Reply from Wickes Solar
Thank you so much for your kind feedback.
I’m really pleased to hear that Dawn was able to assist you and provide the support you needed. We’re glad she has been able to continue helping you after the call as well.
Your comments are very much appreciated and will be shared with her and the wider team.
Wickes Solar Team
Reply from Wickes Solar
Thank you so much for your wonderful review. We’re delighted to hear that everything has been amazing and that you’ve had such a positive experience with us.
Your kind feedback means a lot to our team, and we truly appreciate you taking the time to share it.
Thank you again for choosing us.
Wickes Solar Team
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