A Quote was provided for air to air heat pump a system that…
A Quote was provided for a system that exceeded electrical supply for the building. According to the installation electrician the installation as quoted would constantly trip the circuit and would prevent use of any other electrical items in the building. On 26th June 2023.
A single unit was installed, mounted on an external wall and a compromised location indoors.
The Air to Air units could not be fitted in the previously agreed and measured sites , neither external nor internal .
I was assured pre installation that the unit had a timer to set regular operating times however this is not the case. It has to be set up daily.aftet seeking a solution to this I eventually contacted
Samsung engineers via the help desk who told me that this could be achieved with a hard wired controller to replace the remote control. I have just received November 15th a quote for at least £320 plus travel time at £47 per hour to make my installation work in the way it was sold to me as functioning. In other words to put right something that was mis-sold in the first place.







