Solar Warehouse SA Reviews 

510
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, often receiving orders within a few days or even sooner than expected. Many consumers are also highly satisfied with the quality and functionality of the products, noting that items are as advertised and work perfectly. The overall service, from ordering to shipping, is consistently described as efficient, professional, and easy, leading to a smooth purchasing process. However, some customers also noted issues with product functionality or compatibility, such as receiving a broken panel or an inverter that didn't work as expected without specific, unmentioned accessories. Some reviewers were not happy with the return process or customer support, citing poor treatment, denied returns, or a lack of product knowledge from staff.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Order

Reviewers highlight positive aspects of order, with many customers praising the quick and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers stating that products work perfectly and are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best of the best. Best place for Solar related stuff and you will find everything solar related for a reasonable price and Quick dilivery. They never disappoint

Rated 5 out of 5 stars

We incorrectly ordered a Deye 10Kw invertor where i Should have been a Sunsynk. We asked them to change it and it was done professionally by Keagan without any issues in no time. Excellent Service

Rated 5 out of 5 stars

As always these guys deliver. Best and fastest service that I have ever experienced. Their products are of an exceptional quality and you can expect delivery within 3 days. Their Kempton park warehou... See more

Rated 5 out of 5 stars

Solar Warehouse SA you're the best,I placed my order on the 31st of January and it was on a Saturday, Monday I received an email saying my package was going to take 3 to 5 working days to arrive, Tues... See more


Company details

  1. Solar Energy Equipment Supplier

Written by the company

Welcome to Solar Warehouse SA. Here you will find affordable products you need for your load shedding! Please contact us by phone, email, through our online inquiry form or through our social media pages. Our team will be happy to help you with all your inquiries!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

510 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(510)

83 reviews in the last 12 months

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Rated 3 out of 5 stars

Good service although quite stressfull during transit

Would recommend that the courier service Solar Warehouse SA use have insurance on solar panels wilst in transit seeing as solar panels is probably a big part of your business. To pay a few extra rand and have the peace of mind that if something happens to the solar panels during transit and it is covered on insurance will make the experience so much less stressfull. Thankfully my panels arrived undamaged and I am a happy fellow.
Edit: Thanks for the reply. I am really just suggesting you find a courier company that does insure the transportation of solar panels. I am really happy with the service I received. Just a bit stressfull when someone is transporting stuff you have bought and the customer must bear that risk.

November 25, 2024
Solar Warehouse SA logo

Reply from Solar Warehouse SA

Hello ! Thank you for your review. Unfortunately courier guy do not cover/insure glass items at all. We are glad you did you receive your parcel. Please note we will always confirm with the customer before sending out solar panels.

Rated 1 out of 5 stars

I bought a combo package and ended up…

I bought a combo package and ended up with an inverter that doesn't communicate with the batteries.
The first time it powered up on solar panels, got code 9. Replaced it temporarily with another inverter. Sent it in for repairs.
When it came back, I had exactly the same issue.
They won't trade it for even a smaller inverter. I am the owner of a R10 000 white elephant.

August 28, 2024
Unprompted review
Solar Warehouse SA logo

Reply from Solar Warehouse SA

Hello Linnet

Thank you for your email ,
we are extremely sorry for the inconvenience caused from our side.

We do recommend doing it right and getting a qualified installer which will be able to provide you with the necessary documentation in order to claim your unit under warranty ,
from our side at the end of the day we still wish that you leave our business as a happy customer.

What we can offer to assist you accordingly will be to offer you a ecco 5.5 demo unit in order for you to have a working system ,
we will need the vito unit back and send it in for repairs. We will carry the cost.

Rated 1 out of 5 stars

This company is very helpful

This company is very helpful to get a sale, I bought a inverter and battery combo. When calling them to get assistance because the unit was struck by lightning they referred me to a third party to do the repair. When asked if they could send it back to the manufacturer for the repair they blatantly refused. Although this unit was just over 12 months old. They were not helpful to any extent. I did manage to find another shop, even I did not buy from them that was willing to send it back to the manufacturer to have it repaired. Feel free to draw your own conclusions.

November 28, 2024
Unprompted review
Solar Warehouse SA logo

Reply from Solar Warehouse SA

Hello Jan

Thank you for your response, your review was left at the Kempton park branch we do not have any track on this number on our side.

We are still more than welcome to  assist you ,please feel free to send the unit back in order for us to send it in for repairs for you. We will notify you if there are any costs or not.

As indicated on our policies which you agreed to  when placing an order with us the warranty does not cover lighting as seen below :https://solarwarehousesa.com/policies/refund-policy

Please be so kind as to amend the rating as this rating is currently unlawful and not fair.

Kind Regards
Jevarne

Rated 5 out of 5 stars

Buying online are always an risk

Buying online are always an risk. I took that risk and I can asure you that I was not disappointed at all. I buy did buy an solar geyser on the 18 October and I Recieved it on 24 October 2024. And I am very happy that I took that risk.
I DEFFENITLY RECOMMENT SOLAR WARE HOUSE TO ANY ONE. KEEP UP YOUR GOOD WORK

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

I paid online and made an incorrect…

I paid online and made an incorrect pick up location, instead of choosing PTA, I chose JHB and later realized that mistake. Called and spoke to Keagan, He made arrangement that my parcels were handed to Pta depot. And with no charges, I was highly impressed by their service and to Sylvia, you go girl.Awesome experience

October 25, 2024
Rated 5 out of 5 stars

Great buying experience

Friendly sales team, wiling to take time and answer questions, prompt sales despatch.
Makes dealing with them a pleasant experience.

October 25, 2024
Rated 5 out of 5 stars

A good experience all around

A good experience all around. Order placed on Monday for two Lithium Batteries, delivered Thursday morning inside their lead time. Was kept informed of the status of the delivery at all times. It is always a risk ordering on-line, but with a lot or research these guys came out on top and delivered accordingly. Well done guys.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Well worth your time and money.

Buying from anyone on the internet is always a risk as you don't know if it is a scam. Solar Warehouse kept me posted at each stage of shipment and delivery. Trust is hard earned and easily lost. I got what I paid for in less than a week and the product works well. The price was excellent and I would highly recommend Solar Warehouse to anyone trying them out for the first time.

September 24, 2024
Rated 4 out of 5 stars

Good service

keep me updated on order progree and delivery progress

was willing to refund me on inverter that I was not satisfied with

Pricing good on solar installation components

September 24, 2024
Rated 5 out of 5 stars

Cheap products of solar

Affordable solar equipments...

September 24, 2024
Solar Warehouse SA logo

Reply from Solar Warehouse SA

Hello Tebogo
We are extremely sorry for this delay in your order,this is not fair at all to you and we are busy communicating with the courier guy regarding this matter.
We will keep you posted  !

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