Sold.co.uk Reviews 1,079

Thanks to Sold for the handling the sale of my house especially Ella Seki who did a fantastic job to make it easier
To everyone else you are highly recommended

Apologies if you reading yet another negative review for 'Purplebricks'. Perhaps better to be called Purplelego as that's the attitude they have in selling your house. Their staff come across as greedy for a quick sale, inconsistent with their valuations with similar properties in the area. They have absolutely no local knowledge of your home, very rigid in decision making and devalue properties for a quick sale. As an example I have a 2 bed with tasteful conversion to 3 bed, Every room in house has 5m long rooms. 40 foot terraced garden on Plumstead Common, a minute from open spaces and parks and woods they want me to go for for £350K. If they were to sell for its realistic price they will make over £60K on top. No high street agent would dream of making that profit on a single sale. If you put my house on at £350K on any other agents site someone would think there is something wrong with it, maybe it is auction sale, or not possible to get mortgage.

Terrible customer service
Over £1500 in extra fees
Took nearly 12 months start to finish.
Would strongly not recommend nor use again.
0 stars really

I cannot thank Dahnish at SOLD.CO.UK UK enough! From the moment he dealt with the sale of my property he has been extremely professional, upfront and honest. Calling and emailing when he said he would. The best thing is he was able to get a sale agreed for me quickly, which was a huge relief. I would highly recommend Dahnish at Sold!

Excellent service this employee directed me through the house sale so that it went smoothly, I can recommend Jade to take care of all aspects necessary for a speedy resolution to your sale requirements.

Thanks Ella Seki (Sold) and Luke Battensby (Sayer Moore & CO Solicitors) for the service and helping me to sell my property in Hull. Though it was a different experience hence selling a property and was everything online, it was a good experience indeed. To be honest, I was tensed and suspicious that the sale of my property is going to take place because the first time I have sold a property online.
Nevertheless, everything has gone through and everything went smoothly and quickly.
It was a happy ending in the end Indeed.
Thanks again Ella and Luke and sorry if I had annoyed you or disturbed you in any way. I never meant that.

Kind Regards
MB

Ella seki was very helpful she went the extra mile to complete the sale of my house if I used sold again I would ask for her so professional

We’ve dealt with Cemil Arslan regarding a house we like. He quickly arranged viewing and helped us to get to the next stage smoothly. Very professional, highly recommend.

We put in an offer for a flat being sold by sold.co.uk. The offer was accepted and Sarah James recommended using their solicitors. As their solicitor was double the price quoted elsewhere we said we wouldn't use them. However, Sarah said they would match the quote, so we agreed to use them and paid £120 file opening fee. The solicitor sent through all the information, but the quote hadn't been updated. I email the solicitor for an updated quote and got no reply. I phoned the solicitor and got no reply. 4 weeks later, after a few more emails I got a reply from the solicitor who said that they couldn't match the quote and that he'd told sold.co.uk that two weeks previously. I don't know if Sarah James made a mistake or if it was a plain lie. The property was actually repossessed, the seller clearly needed a quick sale and the hold up with the solicitor prevented that, and was being sold through another company, but sold didn't tell us this. It took weeks to get a refund of the £120 we paid. They phoned several times a day when we first put in the bid, but when I wanted to speak to them I phoned and phoned and sent email and never got a reply. Really poor service.

Very poor communication with this organisation and trying to contact them is a long drawn out process. Their marketing strategy appears to be an only drop the price strategy even when I had got 3 different estimates from local estate agents.
Very disappointed with the service and would not recommend them to anyone else.

I recently booked an appraisal with Sold.co.uk, but it was quite disappointing. Instead of a video call, they opted for a phone appraisal, which seemed odd since the agent couldn’t see the property. Despite significant modernisations made over the past six years, the agent referenced outdated information and offered a valuation 30% lower than other agents. It was clear they did no research on the area or the property. I won’t be using them again and will advise others to avoid them as well. Total waste of time!

Excellent service and trustworthy very quick response from Ella very helpful thank you so much for the service 10 of 10

Initially, very convoluted service, different people within their organisation not talking to each other, leading to double cross of info. However got a lot better towards the end. Ella done her very best to turn it around to a succesful conclusion
My honest opinion, is listen more to your clients and take onboard our concerns as sellers. Other than that, good job

Just sold an apartment with Sold. They were extremely professional from start to finish, with our initial contact with Chris and then with our sales progressor Ella. In fact, Ella went above and beyond, dealing and chasing up the solicitors on both sides of the sale with instantaneous results and she was the one keeping my stress levels to a minimum! Wouldn't hesitate to recommend or use Sold again, all in all a great company!

Excellent communication from jade and she sis a great job getting my house on the market.would defo ise thos service again.

Apart from some initial teething problems with viewings and communication we were very happy with Sold. Photos were very good and done very quickly. I was able to add to the house description to tailor it to our home and negotiate an asking price with them.
We accepted our full asking price within about 4 weeks even though there was plenty of other competition out there.

Communication has been very good, always kept up to date with the progress, arranging photos, arranging viewings and receiving offers from Jade.

I have to give a special mention to Ella Seki who has been absolutely brilliant in our dealings with your company, without her pushing, prompting and perseverance I don't think we would be nearing completion Ella deserves all the recognition and plaudits,she has been prompt in answering emails and phone calls, Ella is one of the main reasons I would recommend your company to friends and relatives

Ella has been working hard by giving us an excellent experience by providing us with excellent communication, customer service and she has treated with respect on every occasion

Initially offered a cash offer of 75% of the estimated property value. They then reduced it to 15% based on misunderstanding information from an estate agent who had just sold a neighbouring party. They said they could then get me a better offer from the investment side of the business, which was still around 60%. Thankfully my onwards purchase doesn't require this property to sell, as I would've wasted weeks with this company.