Soldo Reviews 

They was quick and very supportive in my inquires. I didn't have to wait to long for a response. They got the job done fast and efficient.

Very pleasant.

thank you

Elaine

I have described my business model before applying.

Went through all the verification period.
Deposited 4k EUR and started spending.

They have internal ridiculous limits, like 300$ a day for whole account or smth, even though you set them per card manually.

They asked why, I said the same as I told during application, and they blocked my account.

When I asked to increase limit to spend 4k asap - they refused.
When I tried to ask why, they refused to tell.

Wasted time, now I have to look for another vendor, business processes are blocked.

My issue was sorted in a short time.

Soldo keeps deactivating business cards + no notifications are being sent. They just randomly deactivate the card and you just find out when you see payments getting rejected. Extremely inconvenient and not good for business. They say it is because of the security, but that is hard to believe since they're rejecting even long time subscriptions and purchases. Tried to complain to their customer support, but their answer was basically "it's not that hard for you to keep pinging Soldo support to activate randomly deactivated cards" like I wouldn't have anything else to do....

Easy to use . Easily accountable

Had an account for a 9 months as we needed a card for small purchases like tea and coffee from the contactless vending machine in our office building. Chose SOLDO but regretted it as soon as we started using it.

SOLDO have a convoluted way of getting money on to the card and then to use the card you have to ensure you use chip n pin after every 5 times of contactless use.

In the end SOLDO was not right for our business so we cancelled it the account. GUESS WHAT ...they charge you for that too !!

It's in their T&C's apparently. Never told us this up front when we joined. Not a great experience better providers out there, do your research

I cannot fault the service I have had from Soldo. I have been with this company for a while now and I have only ever had to contact them a couple of times with queries and they have been dealt with straight away through the online chat service.

Customer support agents respond quickly and are always helpful.

Serena from soldo was very helpful in dealing with my query.

A horrific experience with fraud was made that much more bearable by the online service that Soldo offer on their banking profile. Ashleigh (Financial Services UK) was extremely calming, super efficient and so helpful through the entire process of having to cancel my credit card, temporarily block the company account and then assist in the reversal of the fraudulent transactions. I was kept up to date with email communication of how to report the fraudulent transactions, how same was going to be reversed on our account etc. Honestly Ashleigh was a life saver through a traumatic experience! What an asset to Soldo she is, thank you Ashleigh.

Stay away from this fraud! Don't be influenced by some positive reviews given by the owners and their employees! If you want to lose money, make an account on SOLDO. The money is blocked, you will not receive an answer by email, you will be blocked on chat. If you like to make fun of your money and time, make an account on SOLDO .

Soldo was quite good, I've been using it for 1 year, I was aware of the bad reviews but it seemed there was not true unfortunately for me they disabled my account with no notice and they started ignoring all my requests over the phone/live chat or email as FCA and any other financial regulators they are required to send back all the money in the account to the account holder with they do not do. Is quite a bad company and I can't understand how from a wine company Soldo is now a bank it is a very big scam after all we will hear on the news about this company when they will get into trouble after all.
I do not recommend opening any account with them or with any other fintech company. If you want a bank account go to a physical bank where you can visit the branch and get your money back by any means.

Ashleigh provided me the fastest and the best customer service I've ever had at Soldo. I have had a really hard time getting responses from people when my card gets shut off. Ashleigh responded in less than a minute and solved my problem in under 3 minutes. It really helped me. I think that Soldo must be expanding their network of customer service agents and it's really helping improve my experience with the organization overall.

Had a query, answered on the chat within minutes. Brilliant thank you!

Simple and easy to use, great support but rarely need it, a great way to manage your expenses.

Easy for staff to load up receipts, easy for me to get reports for monthly reconciliations and can import into Xero.

Customer service is outstanding. Very responsive to online chat and any questions or issues are swiftly resolved. App is nice but PC interface less so - not very intuitive and a bit 'clunky' to use

Quick responses and clear direction - very helpful.