SOLE AU Reviews 72

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I’ve ordered twice from there and the only reason why it’s not 5 stars is the delivery time and no one reply’s back to my emails that I send (sent two separate emails for last order and no one ever... See more

Company replied

Rated 5 out of 5 stars

I purchased a hoodie from this company, and I’m really impressed with the quality. The fabric is soft. It keeps me warm and the stitching feels durable. It’s stylish, The material is thick enough for... See more

Rated 5 out of 5 stars

My rare hard to find nike air max plus trainers seemed to be stuck in Australia with postal company so I emailed SOLE & got a prompt response and was left assured & to wait an additional couple of day... See more

Rated 3 out of 5 stars

I am only giving three stars as it took a month to receive my shoes when on the website it said they had stock on hand and to allow an extra 2 - 3 days for busy periods. It took two weeks just to dis... See more


Contact info

3.7

Average

TrustScore 3.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

hard to find nike air max plus…

My rare hard to find nike air max plus trainers seemed to be stuck in Australia with postal company so I emailed SOLE & got a prompt response and was left assured & to wait an additional couple of days beyond the estimated delivery date of 10 working days. My package arrived on the twelfth working day in great condition and my new trainers are exactly as I hoped for. Thankyou SOLE AU

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Great experience, Hard to trust buyers these days but SOLE AU answer all my concerns. Had a hard time with sellers like Cop It Au, however SOLE was brilliant. Definitely will buy again!

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great products

High quality and 100% authentic products with amazing prices. Great customer service and fast tracking and delivery times!

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer service and Quality of product

Came across the website while looking for new sneakers. Hesitant to buy at first with the recent mixed reviews. With the great pricing, ended up buying a few pairs of Dunks and some hoodies and I’m amazed with the fast shipping and customer service I was given! Definitely recommend SOLE AU ☺️

September 11, 2024
Unprompted review
Rated 2 out of 5 stars

Poor communication

Poor communication. Still have not received the item

August 29, 2024
SOLE AU logo

Reply from SOLE AU

Hi Mitch,

Your order was delivered on September 17th at 11:38am.

https://auspost.com.au/track/99713902948301000830901

Every email you have sent to us was responded to on the same day.

I don’t understand how our communication is poor when you have been in successful contact with us numerous times?

We also contacted you about this review at least 5 times but received no response. So who really is the one with poor communication ?

Rated 3 out of 5 stars

Good products but customer service isn’t great as well as the time it takes to send out the items

I’ve ordered twice from there and the only reason why it’s not 5 stars is the delivery time and no one reply’s back to my emails that I send (sent two separate emails for last order and no one ever replied). 2nd order… took 17 business days to receive one hoody and I’m actually still waiting for the other part of the order which should be arriving tomorrow so that’s 22 business days.

*** in response to the reply for my review. I still didn’t get any discount code you mentioned? And yes I did check my junk mail (also for the “replied” emails)

August 26, 2024
SOLE AU logo

Reply from SOLE AU

Hi Rob,

We apologise for the delay in receiving your second order. There was a postal issue at the last minute which caused your order to be delayed.

We apologise for this and have issued you a discount code for your next purchase.

Regarding the unreplied emails, I kindly ask you to check the spam/junk mail folder in your inbox as we do remember assisting you.

Please feel free to contact us if you have require any further assistance.

Rated 5 out of 5 stars

Fab!

Delay due to postal service but fab shoes once they got here. Don’t appreciate the tone of the comment they left here though.

August 22, 2024
Rated 5 out of 5 stars

Great price and super fast delivery

Incredible service from start to finish! My Nike Air Max had had it and I'm a 14 US size so not that easy to find in the UK, however I did find them with sole! Never used them before and googled to ensure not a scam and ordered from Australia! In only a week they arrived with full tracking and map from the other side of the world! Absolutely delighted with my sneakers and the service I received from sole. Thank you.

July 22, 2024
Rated 5 out of 5 stars

Communication

This company has done everything to make sure that my order has been taken care of. New Zealand Post has been shocking with communication

August 6, 2024
Rated 5 out of 5 stars

Bought a pair of air max

The price for this particular pair was the lowest i could find online. Arrived surprisingly swiftly and product was as advertised.

I had to contact Sole au with a query and they replied swiftly and in a friendly personable manner, answering my query perfectly.

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

You earned one star because you have

You earned one star because you have, at last, communicated, which has given me the opportunity to air a grievance, as I have been unable to contact you.
You sold an item to a hacker who fraudulently took money from my bank account, which is now subject to a fraud investigation, This item was posted to the USA. Australia Post was unable to stop it because it was an international post.

July 7, 2024
SOLE AU logo

Reply from SOLE AU

This review makes no sense to us.

1. We have never received any email, message or phone call from you (and we triple checked)

2. If what you’re saying is true; a hacker accessed your bank account and stole your money then how are we to blame for this?

We have also tried numerous times to try reach out to you but have heard back nothing.

Why try to ruin our reputation for something we had nothing to do with?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look