Brought a jacket 300£ came with rips no box and stains on it. Looks worn the tags weren’t in it and I’ve Dm the company no reply on the website it says brand new top of that took 2 weeks to come never... See more
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See what reviewers are saying
Shoes came in an amazing time despite the fact I live in the UK (London to be exact) they're amazing quality, fits me perfectly and didn't come creased or nothing, I also love the small gold chain o... See more
My friend recommended her to me & i am so happy she did, She is the PLUG! Fastest transaction I’ve ever done in terms of buying from a reseller. Paid for the goods & was able to get them within... See more
Excellent customer service ! The tracksuit came in less than a week which was really good as I had somewhere to go on the weekend. The tracksuit was authentic as I’ve had trouble previously with fake... See more
Company details
Written by the company
We sell EXCLUSIVE, LIMITED and LUXURY footwear and clothing! Available at Sole Decree are brands such as AIR JORDAN; NIKE; ADIDAS YEEZY, FOG ESSENTIALS and much more to come! Get the latest updates via our social media @soledecree!
Contact info
London, United Kingdom
- 07538566285
- info@soledecree.co.uk
- soledecree.co.uk
3.9
Great
53 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ordered tracksuit on 17th Feb
Ordered tracksuit on 17th Feb, told it would take 5 working days. Still waiting. Tracksuit cost me £294!!!
March 2, 2022
Unprompted review
Reply from Sole Decree
Hi Dawn,
I have checked the tracking information for your order and your order was shipped on 21.02.2022 and delivery was attempted on 22.02.2022. There was no answer so the order was taken to your local Royal Mail customer service point awaiting redelivery or collection. It now shows that the order has been collected today by yourself and signed for by JOHNSON which is your surname.
If you have any further questions, please just drop me an email at info@soledecree.co.uk. I requested you email us via facebook messenger but since then, I have not received an email.
I pride myself in delivering all orders in a timely manner and a 1-star review doesn’t help a small business owner like myself especially when it seems your order has arrived safely.
Amazing purple Jordan 1s
Shoes came in an amazing time despite the fact I live in the UK (London to be exact) they're amazing quality, fits me perfectly and didn't come creased or nothing, I also love the small gold chain on the right foot it's looks really cool. HIGHLY suggest buying from this company👍🏿👍🏿👍🏿🙃
(ps this was a birthday gift 25/2/2022)
February 25, 2022
Unprompted review
Ordered a Trapstar tracksuit
I ordered on a Sunday and thought my tracksuit would arrive by Friday but it came early afternoon on Wednesday. Great customer service. A local business. Authentic products. What’s not to like? 💯
February 9, 2022
Unprompted review
4 stars for great service and fast…
4 stars for great service and fast response, but unfortunately no return policy lost the last star for me.
February 3, 2022
Reply from Sole Decree
Hey Laura, thanks a lot for the kind feedback! Just to make clear not to confuse you or future customers, I will be more than happy to process an exchange or return if your order is incorrect or damaged. Unfortunately, still being a small business and a consignment store, we do not yet offer returns or exchanges for orders that are correctly shipped and have no sign of fault. Hopefully soon!
Absolutely brilliant customer service. Trapstar tracksuit
I ordered the Trapstar Chenile Decoded tracksuit for my son for Xmas. Absolutely brilliant customer service. Was worried I wouldn’t receive in time for Xmas, These guys went above and beyond to try get it to me in time.
I will 100% be using these guys again.
The tracksuit itself it’s top notch !
December 31, 2021
Everything good except from the taxes I…
Everything good except from the taxes I had to pay but that’s not their fold
December 28, 2021
Took a little longer to get delivered…
Took a little longer to get delivered and had to chase the order But was very pleased with the service and help from Vanessa who sorted this out 10/10👍
Thanks Vanessa
December 22, 2021
Honestly one of the best customer…
Honestly one of the best customer services i’ve interacted with in a while, very friendly and helpful. If you’re looking to buy something i would highly recommend purchasing from this store, orders also ship very fast!!
December 10, 2021
Unprompted review
Had initial difficulty with the order…
Had initial difficulty with the order which was swiftly dealt with. Great trainers and very happy, thanks.
December 9, 2021
Ordered a Trapstar tracksuit
Ordered a Trapstar tracksuit.
Very helpful staff, will use again.
November 24, 2021
Bang on and very quick delivery
Bang on and very quick delivery. Will defo use you again
November 8, 2021
Really happy with my Dunks!
Really happy with my Dunks!! Fab customer service, would deffo buy again!
November 2, 2021
Unprompted review
10/10
Never disappointed when I order from Sole decree. Always got the most relevant shoes in stock! Can’t wait to order again.
October 20, 2021
Unprompted review
I’ve ordered twice from sole decree
I’ve ordered twice from sole decree, and each time the company exceeded expectations! Not only did the company provide fast delivery but the communication in between was amazing with same day responses. I’ll definitely be ordering again!
October 20, 2021
Unprompted review
Perfecto
Fast response and excellent deliveries. Definitely ordering again. Amazing
October 12, 2021
Unprompted review
Trusted seller
Trusted seller ! Not the first time purchasing from this company, and will be buying again !
October 8, 2021
Unprompted review
OMG… my trainers are awesome
OMG… my trainers are awesome. Very comfy and worth the price. Also great customer service. Excellent purchase and I’ll definitely buy again.
August 9, 2021
Unprompted review
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