I think this is at least my tenth order from this e-shop and the experience is always positive. The e-shop always communicates quickly and has quality goods, always gives good advice. Myslím, že je t... See more
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See what reviewers are saying
Bought wrong size of shoes, and I email to change for a larger pair, and never got an answer.
My daughter really likes her Nike Jordan White Thunder sneakers🥰. They are comfortable and of very good quality, the product being original. It looks very good. The experience with soleHUB was g... See more
Company replied
Everything was fine, the shipping was fast (Slovakia, packeta) and the communication was professional, very nice, and fast. Every shipment movement was reported via email and all information was prov... See more
Company replied
Company details
Written by the company
Offering all variety of limited sneakers. Brands such as Jordan, Nike, Adidas, Yeezy and many more. Guarantee of originality.
Contact info
Na Lukách 7, 615 00, Brno, Czech Republic
- info@solehub.cz
- solehub.cz
4.3
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy delivery
Speedy delivery, great customer service, offered me alternatives for great prices due to unavailability of the original product. They also offer discount codes, communicate with the customer. 5*/5*. Would recomend.
August 6, 2024
Unprompted review
Reply from soleHUB
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
soleHUB
I highly recommend this company and I…
I highly recommend this company and I will definitely be ordering again. Super great service. I absolutely love these shoes. They feel great and look amazing.
July 18, 2024
Unprompted review
Reply from soleHUB
Hello Gabriela,
Thank you so much for taking the time to leave your review, it means a lot to us
Enjoy your order and we hope to see you again soon.
Regards,
soleHUB
Excellent service
Quick and helpful attitude, also during return/exchange.
July 18, 2024
Unprompted review
Reply from soleHUB
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
soleHUB
super quick delivery
June 26, 2024
Reply from soleHUB
Thank you for your review! We really appreciate that, soleHUB!
Is solehub.ro legit?
July 15, 2024
Unprompted review
Reply from soleHUB
Hello Irina,
yes, this is our Romanian store. These all are domains we use (as of 15.7.2024)
solehub.pl / solehub.sk / solehub.ro / solehub.cz
Thank you,
soleHUB
I think this is at least my tenth order…
I think this is at least my tenth order from this e-shop and the experience is always positive. The e-shop always communicates quickly and has quality goods, always gives good advice.
Myslím, že je to minimálně moje desátá objednávka z tohoto e-shopu a zkušenost je vždy pozitivní. E-shop vždy rychle komunikuje a má kvalitní zboží, vždy dobře poradí.
July 12, 2024
Unprompted review
Reply from soleHUB
Zdravíme,
moc Vám děkujeme za recenzi. Moc si toho vážíme a jsme moc rádi, že jste vždy spokojená a ráda se vracíte.
Přeji pěkný den,
soleHUB
Very unprofessional.
Very unprofessional.
After ordering a pair of shoes, after 3 weeks, I follow up with email as I did not hear anything back and no shipment tracking. No response after another week. I email them again, they replied to me finally saying, in very basic and unprofessional email, my item has been returned to sender, no reason why, and I confirmed the address is correct. I asked what I can do to rectify the situation, and that I am happy to pay extra on shipping or customs to get the shoes. Again, no response. I follow upC again two more times, for them to say, it’ll has been cancelled. Not sure explaining any reason or refund procedure or status.
Finally get an email back saying, “refund made”
As a lawyer myself I shocked this unprofessional company exists in this day and age. Just be better. It doesn’t cost much.
July 11, 2024
Unprompted review
Reply from soleHUB
Hello,
I do not understand why you are saying such a things in the review? We have shipped the order after a few days and there is automatic email that sends you tracking info etc so you had to get it, if not you have to check your spam as there is no issues with sending this email. When we heard from you for the first time the order was already on its way. But as we checked it we have found out it is returning back to the sender as the wrong address was provided (this is what the company says). We did not know it was returning back as it hasnt reached the warehouse yet and we did not get any information until then for that.
When we have received the product in the warehouse we have straight refunded you (again with an email that sent automatically) because we have order processing system that refunds all the returned orders and you need to make an order again. So when you send us email about the integrity you should had the money already back on your credit card.
Also, I wanted to say that your order was first we had from UK so we did not really know what is going to happen until now, doing it as a company is very complicated as we have found out. (We have now removed the option to ship to UK and other countries that are not in EU). Also, you have mentioned that answers were "basic" and "unprofessional". I am sorry if I have used wrong words or did not write it more complicated but english is not my first language. Reacting to your "refund made" - Most of the stuff you wrote here is lies and including this. I am attaching here two e-mails that explained everything and in my opinion, was very clear what is going on.
First email (after it was shipped):
Hello, we have sent it a few days ago and for some reason it is returning back... We will probably have to refund your order once it gets returned back to us.
I will keep you updated.
Thank you, soleHUB
Second email (after the refund was already made and you had your money back):
Hello, we had to cancel your order as we couldnt deliver the order to UK. Really sorry about that, customs would be very high for you anyway. Thank you, soleHUB
I am very sorry about this situation and you as a lawyer yourself should know it is not OK to lie. Wish you a nice day,
soleHUB
Perfect experience
Bought an old version of Nike Air Force 1 Low '07 which I couldn't find anywhere else. They were rather pricy but I happily paid for the only ones I could find. They shipped to Germany within a week and were in perfect condition. Can only recommend.
June 5, 2024
Unprompted review
Reply from soleHUB
Hey Lea,
thank you so much for your review, it means a lot to us. We are happy to hear you had a great experience. We hope to see you again soon.
Regards,
soleHub
Pretty fast delivery to Romania
Great experience, pretty fast delivery too
May 22, 2024
Unprompted review
Reply from soleHUB
Thank you very much for this positive feedback! We are delighted to hear that your order arrived quickly and that you are satisfied with our service.
I ordered Addidas Samba in green
I ordered Addidas Samba in green. I couldn't find them anywhere, so I was excited to find them on soleHUB, ok I have paid over the odds for them but it was worth it (supply and demand). It took a few days for them to send them out but came within the week, packaged well and I've had no problems with the delivery. I would definitely use this site again.
May 24, 2024
Unprompted review
Reply from soleHUB
Hello Michelle,
Thank you for taking the time to leave us review, we really appreciate that!
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
soleHUB
safe to order
i ordered adidas campus 00s and they came in one week to croatia, would recommend this site👍🏻
May 25, 2024
Unprompted review
Reply from soleHUB
We are very happy to hear that! Really appreciate your review. Wish you a great day!
It was fast and clear
It was fast and clear. Thank you for new piece.
April 22, 2024
Unprompted review
Reply from soleHUB
Thank you for your order and review!
i ordered this friday some adidas…
i ordered this friday some adidas campus and they came on tuesday!! i love them and this site is very serious, dont believe its a scam as others say!
April 30, 2024
Unprompted review
Reply from soleHUB
We love to hear that and really appreciate your honest review, have a nice one, soleHUB
Great experience
Great experience!
Thank you, soleHUB Team, for the quality of your products and services, your promptitude and professionalism!
The sneakers I ordered are simply gorgeous, as expected! <3
April 26, 2024
Unprompted review
Reply from soleHUB
Thank you for your review! Really apprecite that. See you on your next order 🧡
Best online Sneaker Store!
Best online Sneaker Store!
I was really impressed about the speedy delivery. My order arrived promptly and was packaged with care, ensuring that my sneakers arrived in pristine condition. Additionally, the customer service team was responsive and helpful, promptly addressing any questions I had about my order.
I'll definitely be returning for all my future sneaker purchases!
April 11, 2024
Unprompted review
Reply from soleHUB
Thank you for your review, Niko. Glad to hear that and can’t wait for your future sneaker purchase!
I don't think i had a worse experience…
I don't think i had a worse experience before! After 2 weeks i wrote them about my order and they were keep telling me that is a delay, the product is not on stock etc...like it was my fault. After that they started to speak really rude via emails, they don't have any idea what a customer support should be like honestly:))), wow wow wow. For sure is an website i will keep in my mind next time! -10 if i could give!
Wow, who is reading your response for sure will think i am a crazy person. But in the end i know the truth and just small websites like yours will treat the clients as you did. Looking for a better price comes with a lot of headaches and blocked money somewhere. If you are so kind and generous, send back the money quicker.
P.S. I said many times to cancel the order and give me back the money.
April 9, 2024
Unprompted review
Reply from soleHUB
Hey,
I am really sorry that you had this experience, we have many happy customer and this is not what we wanted. Unfortunately, the stuff you are saying is not 100% true. You are right about us being 2 weeks late with your order BUT we have sent you multiple email about it and why it is happening and also asked you many times if it is okay with you and if you want to keep the order. You never said you want a refund and dont want it anymore. We had issue in the warehouse and the shoes were not in stock so we tried to outsource it from our external suppliers but as it was older shoe it took longer than expected.
The only time you asked us to cancel and refund the order was last day of our conversation and we did cancel you and refunded the money right away, please stop with the lies.
Usually something like this is not happening, but we are only humans and make mistakes. Really sorry about that and have a nice day.
soleHUB
PS: Money will arive back to your original payment in a few bussiness day, depending on your bank. There is no way to speed this up. :-)
Totally satisfied!
Everything was fine, the shipping was fast (Slovakia, packeta) and the communication was professional, very nice, and fast. Every shipment movement was reported via email and all information was provided on time. What is a big advantage is that you do not have to pay the full amount in advance, i.e. by card, you just have to pay it when you pick it up (Slovakia and the Czech Republic), so you don't have to worry about your money / or that you will be robbed or that it is a fraud.
Thank you once again!
March 6, 2024
Unprompted review
Reply from soleHUB
We are excited that you liked the experience. Thank you so much for the review!
I recently purchased two pairs of…
I recently purchased two pairs of Jordans 4 from soleHUB, and I must say, the experience was nothing short of fantastic. The website was user-friendly, making it easy to find exactly what I was looking for. The checkout process was smooth, and I appreciated the clear communication regarding my order's status throughout.
Delivery was prompt, with the shoes arriving right on schedule, which is always a relief when ordering online. The sneakers were in perfect condition, exactly as described on the website, which speaks volumes about Solehub's commitment to authenticity and quality.
Overall, my shopping experience with Solehub was seamless from start to finish. I highly recommend this site to anyone looking to buy genuine sneakers without any hassle. Their service and reliability have definitely made me a returning customer.
February 26, 2024
Reply from soleHUB
Hello,
thank you so much for taking the time to leave your review, it means a lot to us. We are happy to hear you had a great experience. Enjoy your orders and we hope to see you again soon.
Regards,
soleHUB
Fast delivery
Fast delivery, great communication by the store as they helped me with picking the right size, definitely recommend!
March 4, 2024
Unprompted review
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