Solenco Reviews 

641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction, frequently highlighting the excellent service and helpful staff who provide good advice. Many people praise the fast and efficient delivery, often receiving their orders quickly with constant updates. The products themselves are often described as high quality, effective, and performing well, with consumers appreciating the smooth and easy ordering process. However, some customers also noted issues with delivery, including delayed orders, lack of communication regarding status, or problems with the courier company. A few other people also felt that there were occasional product issues, such as items arriving damaged or having faulty components that required servicing.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, prompt, and efficient... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the process from... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising products for being of good quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... See more

Rated 5 out of 5 stars

I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... See more

Rated 5 out of 5 stars

I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... See more

Rated 5 out of 5 stars

Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... See more



Company details

  1. #2 of 6 best companies in Appliance Store

Written by the company

Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

641 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(641)

204 reviews in the last 12 months

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Rated 5 out of 5 stars

Solenco air purifiers and dehumidifiers super efficient

I have allergies and chemical sensitivity, so I live with closed doors and windows (and of course no fragrances and other chemicals inside my home!) I have used Solenco air purifiers in my home for years, and the amount of dust we vacuum off the inlet screens weekly, shows just how effective they are. The room I use as my library and office, gets no sun in winter and I've noticed that my books show signs of moisture damage. I have now bought the Meaco 10 litre dehumidifier from Solenco and I decant at least 5 litres of water from it daily. Obviously working 100%. THANK YOU AGAIN, SOLENCO!

July 23, 2026
Rated 5 out of 5 stars

Quickest delivery service ever

I knew the product I wanted, and the discount offered on the number of products worked because I needed more than one. Additionally, I received my products the next way, which is quicker than any other retailer, and is definitely an advantage.

July 6, 2026
Rated 5 out of 5 stars

Impeccable service

Kyle was phenomenal .
Communication skills and product knowledge ,made me so much more confident in making the purchase .
Well done Solenco .
My dehumidifier is awesome

July 1, 2026
Rated 5 out of 5 stars

I was introduced to your Solenco CF8500…

I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN and the pollution is terrible. I saw your special on the Purification Pal and decided to buy one for my bedroom for the interim. I am really impressed! Not only with the product but the communication and final delivery. Well done!
PS: I also enjoy the stickers! Very creative!

June 29, 2026

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