I ordered Hepa filters online for my Meaco Arete 12L dehumidifier. Kyle of Solenco then gave me a call to ask which model I have, as my oder was for an older model. They immediately cancelled my inc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... See more
The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... See more
I bought the Solenco 5L Low Energy Dehumidifier for my husband after a particularly rainy season turned his office into something between a sauna and a swamp. It got so humid that even important doc... See more
Company details
- #2 of 6 best companies in Appliance Store
Written by the company
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Contact info
South Africa
- solencostore.com
4.8
Excellent
654 reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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The product was delivered a week before…
The product was delivered a week before the expected date. The status of the order and the delivery was well communicated.
September 1, 2026
Still waiting for my order to be…
Still waiting for my order to be delivered! The deliver company just say sorry we couldn’t deliver and I’ve emailed them followed up and no call back received
August 31, 2026
Reply from Solenco
Hi Thinus,
I'm really sorry about this. The courier has confirmed your order will be delivered today, and someone from our team will be in touch to make sure it arrives.
Apologies again that it took this long.
Trevor Brewer
Solenco
Outstanding service
User friendly website and ordering system, great communication thru-out and quick delivery service.
August 31, 2026
Good Product slow delivery
Good Product slow delivery, website States fast delivery but its really not.
August 27, 2026
Reply from Solenco
Hi Dale,
Thanks for the good words about the product. On the delivery — we offer free next-day delivery into the main city centres, but Hilton falls into our outlying areas, where we allow up to three working days. Your order was collected the morning after you placed it and arrived inside that window.
That said, I take your point that this could be clearer at checkout, and we're looking at it. Sorry it felt slow, and thanks for taking the time to tell us.
Trevor Brewer
Solenco
Unbelievable great service!
I ordered Hepa filters online for my Meaco Arete 12L dehumidifier. Kyle of Solenco then gave me a call to ask which model I have, as my oder was for an older model. They immediately cancelled my incorrect order and reimbursed me, in order for me place the correct order for filters.
I am overwhelmed by their initiative and proactive service, wow! 🤩🤩🤩
Thank you very much!
August 27, 2026
Absolutely everything
Absolutely everything. The new machine was quickly delivered and the old one quickly repaired.
August 6, 2026
Efficient
Perfect communication during the order process. Product was delivered in good condition.
August 17, 2026
Excellent !
July 23, 2026
Excellent delivery time with fantastic…
Excellent delivery time with fantastic after sales service
July 15, 2026
Prompt service and a quality product!
July 27, 2026
Solenco air purifiers and dehumidifiers super efficient
I have allergies and chemical sensitivity, so I live with closed doors and windows (and of course no fragrances and other chemicals inside my home!) I have used Solenco air purifiers in my home for years, and the amount of dust we vacuum off the inlet screens weekly, shows just how effective they are. The room I use as my library and office, gets no sun in winter and I've noticed that my books show signs of moisture damage. I have now bought the Meaco 10 litre dehumidifier from Solenco and I decant at least 5 litres of water from it daily. Obviously working 100%. THANK YOU AGAIN, SOLENCO!
July 23, 2026
I much appreciated the quick delivery…
I much appreciated the quick delivery and professional communication!
July 20, 2026
Quickest delivery service ever
I knew the product I wanted, and the discount offered on the number of products worked because I needed more than one. Additionally, I received my products the next way, which is quicker than any other retailer, and is definitely an advantage.
July 6, 2026
Excellent on every level.
Service was excellent,almost immediate response and delivery was very fast,the products are always of good quality and work very well.
July 15, 2026
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