Soley Customs Ltd Reviews 23

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The lady at soleycustoms did an absolute great job with my air max 96 II, I needed the white midsoles repaired as they were peeling away, so this required a repaint job and then I asked for a full cle... See more

Rated 1 out of 5 stars

Dropped my trainers in to be refurbished asked if they were able to be saved. I was informed yes they could get them back looking good and could turn them around within the week, I was informed I need... See more

Company replied

Rated 5 out of 5 stars

6 pairs in around 18 months... why didnt i know Soley sooner. Sarah and Simon are great always professional we committed to the projects i bring in and put forward and thier knowledge is second t... See more

Rated 5 out of 5 stars

If you’re looking for someone to trust your trainers to then you’ve found the right place! Sarah the owner of Soley Customs never fails to complete her incredible custom and restoration work to... See more

Company details

  1. Artist
  2. Cleaners
  3. Shoe Repair Shop
  4. Shoe Shining Service
  5. Shoe Store
  6. Sportswear Store

Written by the company

Soley Customs is a highly regarded sneaker customization, restoration, and cleaning business that boasts an impressive nine years of experience in the industry. With nearly a decade of expertise, Soley Customs has established itself as a trusted name among sneaker enthusiasts worldwide. Specialising in sneaker customisation, Soley Customs offers a wide range of creative options to transform ordinary sneakers into unique, personalised masterpieces. The team bring ideas to life through hand-painted designs, intricate patterns, and custom colour ways. Each customisation project is approached with meticulous attention to detail, ensuring that every customer's vision is flawlessly executed. Beyond customization, Soley Customs also excels in sneaker restoration. With their extensive knowledge and expertise, they are adept at breathing new life into worn-out or damaged sneakers. From sole gluing to paintwork repairs, Soley Customs employs top-notch restoration techniques, reviving sneakers to their former glory. Additionally, Soley Customs offers professional sneaker cleaning services. Utilizing premium cleaning products and techniques, they skillfully eliminate dirt, stains, and odors from sneakers. With their meticulous approach, Soley Customs ensures that each pair of sneakers is returned to its original pristine condition. Throughout their nine years in business, Soley Customs has built a solid reputation for their exceptional craftsmanship, attention to detail, and commitment to customer satisfaction. Sneaker enthusiasts trust them to deliver outstanding results, making Soley Customs a go-to destination for sneaker customisation, restoration, and cleaning.


Contact info

4.1

Great

TrustScore 4 out of 5

23 reviews

5-star
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Rated 5 out of 5 stars

Just quality!

The lady at soleycustoms did an absolute great job with my air max 96 II, I needed the white midsoles repaired as they were peeling away, so this required a repaint job and then I asked for a full clean, to which the lady stated a week before they are ready and true to her word I picked them up the very next weekend 😀 with the happiest smile as they looked just as when I bought them apart from a mark tha I made, they just like brand new I wish I could put a before and after picture because work was of top quality. I only needed to contact her once in regards if they were ready to picked up and she promptly replied with a yes, so communication is good. I fully recommend this business for repairs and cleans and they also have a wide range selection of sneakers in store too. Yes I will be returning to support this lady and her business. Thank use much.

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

Dropped my trainers in to be…

Dropped my trainers in to be refurbished asked if they were able to be saved. I was informed yes they could get them back looking good and could turn them around within the week, I was informed I needed to pay upfront. three months later after countless texts and phone calls I finally received them and put them straight in the bin after wasting money. Not the best for communication or quality

September 6, 2024
Unprompted review
Soley Customs Ltd logo

Reply from Soley Customs Ltd

Thank you for your review.

You dropped your shoes off on the 21st July which isn’t three months ago. At the time you were told it would be a one to two week turn around (which is standard) on the clean and it may be longer dependant on the outcome as you had a suspected burn mark to the front of the shoe and colour run to the back, both of which needed testing and different methods trialled.

I left you voicemails which you didn’t reply to, asking you how you wanted to proceed and received no reply until you left me a voicemail and said you hadn’t got the ones from me even though the number was correct.
From that time I have sent you photos of outcomes and offered free dye work to the colour run that we couldn’t completely get out, which you turned down, and I also completed free paintwork to cover the burn, that I also sent you photos of before returning.

You paid for a premium clean which is what you received and have not paid for any additional work including shipping back.

I’m sorry you are not happy with the outcome even though they are substantially better than what they were when they come in. We also give realistic expectations of outcomes which clearly have not aligned with what you was expecting.

Rated 5 out of 5 stars

Great service by Soley customs!

Great service by Soley customs! Have had a couple of pairs i've sent to Sarah, one for a clean which came back looking brand new and also had a pair customised that turned out better than i expected! All of Soley customs work is to the highest of quality and will always use them again.

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

I took 2 pairs of trainers to be custom…

I took 2 pairs of trainers to be custom for birthday presents and I couldn’t be happier with how they turned out.

The amount of time and care that went into them was 100% worth the money, would recommend to anyone.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

6 pairs in around 18 months..

6 pairs in around 18 months... why didnt i know Soley sooner.

Sarah and Simon are great always professional we committed to the projects i bring in and put forward and thier knowledge is second to none. Its to the point ill ask them if a damaged pair is salvageable before i buy them if used whats great in my situation of being a collector.

Wouldnt take my work anywhere else now.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

saved from destruction

took 3 pairs of trainers in that we thought were ruined. 2 restored and the 3rd recoloured and restored.

Fantastic service, fantastic work and very friendly and helpfull!

Should help sneakerheads get a few more miles out of their favourite pair!

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

10/10

Sent some pairs to Sarah to carry out some restore/custom work and the results were better then I could of ever expected.

Top craftsmanship and great communication in keeping me updated with what was happening means there’s no one else I would trust in doing future work and at more then a fair prices means I’ll definitely be sending more pairs her way.

10/10 would highly recommend

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Sarah is absolutely amazing at what she…

Sarah is absolutely amazing at what she does. She has knowledge, skill and so much passion! It's also a pleasure to deal with her, she's open to all suggestions & so friendly every time. Very reasonably priced too! I wouldn't go to anyone else.

January 3, 2021
Unprompted review
Rated 5 out of 5 stars

Wizard with a paintbrush

Sent a couple of pairs of that were in need of sprucing up to bring them back to their former glory, Sarah painstakingly repainted the midsoles matching them to the original colour, got rid of all the scratches and scuffs, sent pictures as she was going on so I could see the progress, and then sent them back to me in perfect condition.
Turnaround was way quicker than expected, I can now safely wear my kicks and not have to worry too much about ruining them, as I know in the worst case there's a wizard out there to fix it.
Will no doubt be using again in the future, and have recommended to all friends and family,.

January 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Amazing restoration job on a pair of GL III Mortars that had been covered in pork fat. I'm a bit fussy about wearing trainers when they lose their sheen and Soley Customs brought this great pair back in to my regular rotation. Highly recommended.

January 2, 2021
Unprompted review
Rated 5 out of 5 stars

10/10

Sarah was professional, and had great customer service listening to what customisation I wanted for my shoes! Great service

January 1, 2021
Unprompted review
Rated 5 out of 5 stars

Custom Jordan 1

I approached Soleycustoms about custom painting a pair of general release Jordan 1’s into the iconic banned Jordan 1’s. After some careful consultation and great communication a deal was agreed. I was kept updated through the customisation process and end result was flawless. Soleycustoms offer a professional and high quality service and I would not hesitate to recommend them to my friends

January 1, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing attention to detail and customer service

customised exactly to the standard requested of not better. The finish and the service was amazing. Get attention to detail and if any thing requested may require further touch ups down the line this was stated the price is amazingly low for this service would definitely recommend.

December 31, 2020
Unprompted review
Rated 5 out of 5 stars

Soley Customs 5***** (FANTASTIC)

Soley Customs service is second to none. Communication (providing updates and pictures of your design), ideas (made suggestions to give a special and personalised touch) and attention to detail was all on point.

Her passion really does show in the work she does.

Thank you so much. I will be a returning customer!!!

December 31, 2020
Unprompted review
Rated 5 out of 5 stars

Sarah is so passionate about what she…

Sarah is so passionate about what she does and it shows in the end result. Every pair shows such skill and attention whether it be a custom or reviving an old pair of beat up trainers. I have so many ideas and can’t wait to send her my next pair.

December 31, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing at everything they do

Amazing at everything they do, customs are like no where else I’ve seen before! They do everything from cleaning and restoring to your very own custom design!

December 31, 2020
Unprompted review

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