Solrano Reviews 84

I've never received my item. I tried customer service and it goes to a 1980's answering machine, no response from email and the tracking number does not come up. It is coming supposedly by a Chinese delivery service not USPS whichbi paid extra for priority. If I ever received the item, which I doubt I will, im not expecting it yo be anything like what I ordered.

Awful item, super cheap material and terrible customer service. Stay away!!!

Never buy any stuff from them as product shown on website are fake and what they deliver is totally different and low quality.
The biggest trap is they never let you return the article and refund your money.They will ask you to ship the article at your own cost and give you all false offers to avoid refund.
My experience with them is worst and suggest everyone to avoid them as they are scammers

This is cheap Chinese imports with awful sizing and customer service. A cheap get rich quick reseller using a shopify store to look good. The shoes came 2 weeks late despite ordering on 3-5 working days, they were 2 sizes to small despite using their own size chart and they are cheap Chinese rubbish. Customer service simply quoted t&c’s and would rot refund as is the right for goods that are incorrect. BEWARE AT ALL COSTS THESE ARE CON MERCHANTS ANDYOU WILL NOT GET QUALITY GOODS.

Big time scam! American quality at its finest...made in China shipped from China. I ordered cashmere sweaters and got polyester and nylon. I only realized these are Chinese products when I noticed the shippment was made by the same carrier as the one from Temu. Could've bought instead directly from Temu and at least I would've got better price and would've known what quality to expect.

I spent $58 on two pairs of sunglasses that I ordered from solrano and i decided to take a chance because they appeared to be designer styles at a much lower cost. I received a tracking number and an email confirmation, but upon checking, I discovered that the tracking was fraudulent (never updated carrier did not exist). After three weeks, the package is still missing. I sent two emails to support, but got no response. The charge appears on my credit card, but I never got anything. Despite its polished appearance, this website is obviously fraudulent. Do not put your money at risk.

I was sent the wrong items in the wrong sizes and was never given a refund or return

Quality of the product is really bad as compare to description and images on website

I had a very disappointing experience with Solrano due to misleading return policies and poor customer service.
After I requested the return, I was informed that I would need to ship the item internationally at my own cost, which is extremely expensive. This requirement was never clearly disclosed prior to the sale. The company has since updated its website, but I have screenshots and saved copies showing that this information was not present at the time of my purchase.
Despite multiple attempts to resolve the issue reasonably, Solrano refused to provide a prepaid return label or offer a domestic return option. I acted promptly and in good faith from the beginning, and any delay has been entirely due to the company’s refusal to provide a fair return solution.

I believe this business shifts unexpected costs onto customers after purchase and does not handle returns transparently. I would strongly advise do not waste your money on Solrano.

Scam, they make it very hard to return and you have to ship the item at your own cost over seas

Totally fake material
Returns has to go back to a post box number ( doesn’t exist).
Scaaaaaaaam

In this update to my first post, both cashmere sweaters arrived today, under two weeks. Nice, stylish jerseys. Perfect fit. Wish I could upload the pix. I ordered 1 for myself and 1 for my father as an Xmas gift.
The products are EXACTLY as advertised, identical to the pictures on the site. If the jerseys are not pure cashmere - they certainly look and feel the part, luxuriously soft and fluffy - then this is reflected in the massive discounts.

An excellent site and highly recommended.

The item purchased said the jacket was 100% cashmere. I received a jacket that is 100% polyester. They had me take pictures of the item with the tag which I did and I also sent them the item description from their website. Their reply was they sent the correct item and I would have to pay for shipping to return it since it wasn’t their fault. Don’t buy from this company, you will get scammed and customer service is worthless.

Stay away. Customer service kept offering me discounts on my 2nd item that I wanted to return because it didn’t fit and when I finally agreed to a discount on my purchase versus a refund they ghosted me and haven’t heard from them since, the way they are operating is definitely like a scammer!!!.

I dealt with Solrano.com, and the experience was very bad. After paying, I never received the product, and customer service was unreachable. It seems they operate like a scam: they take your money and disappear. I strongly advise everyone to avoid this site, as it is not trustworthy.

This store is a complete fraud!! Its products are made in china !! They are not Italian!! I brought some shoes that were supposed to be Italian leather instead it’s Chinese plastic!!! The shoes didn’t even come in a shoe box!! Just a plastic bag. DO NOT BUY FROM THIS WEBSITE!!

This is store is total scam they advertise a jacket after 18 days waiting I got ripped off the jacket they advertised and the jacket they sent me is a total different thing and it’s a piece of garbage and they we’re not willing to refund me or take the garbage back so I had to put a dispute on the charge bad bad experience to bad I could not upload the pictures

DO not buy anything from this company. the products are in beyond terrible quality.

I am writing to formally express my disappointment with the jacket I purchased from your store. The item was advertised as a high-quality leather jacket, originally priced at $229 and sold at a discounted price of $89.99. However, what I received was completely different from what was described — the material feels more like a thin shirt, not leather, and the overall quality is extremely poor.

In addition, the shipping took 19 days, despite being advertised as 7–10 days. When I contacted there team to arrange a return, I was informed that I would need to send the item back to Australia, even though I am located in the United States and expected a local return option. I was later offered only a 20% refund, which I have not received.
This experience feels misleading and unfair. The product quality does not match the description or value claimed, and the return process is unreasonable for U.S. customers. I consider this a misrepresentation of the product and service, and I do not recommend this seller to others.