Once I managed to get through to talk to someone, Ellie was excellent, and very helpful going through the process to report the accident. Unfortunatetly, like so many companies now, it took ages lis... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I spoke to chloe who sympathised with the stress i was experiencing in dealing with AX, my car having been written off. She reassured me that she could deal with them on my behalf .
Company replied
I spoke with a Young Lady called Milli. Who was very clear and very helpful with information regarding the repairs to my van after been hit by another driver. She went above and beyond to mak... See more
Company replied
Facing an enormous amount of distress and confusion I was place in the hands of a lady called Jade. She listened as I poured my fears and tried to make myself coherent. Within 20 mins I was calmed,... See more
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Company details
Written by the company
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Contact info
Lysander House , BS10 7TQ, Bristol, United Kingdom
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.8
Great
592 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hands down the worst insurance company…
Hands down the worst insurance company I have come across. I would never recommend these guys to anybody.
April 17, 2026
Unprompted review
Helpful Advisor
Very helpful advisors who explaining processes/procedures very well. Listened and empathised to my situation. So far I am happy with this company.
March 10, 2026
Karon was amazing
Karon was amazing. She was so calm and reassuring and assisted me with option to my claim. So gentle and kind.
April 15, 2026
Ellie was incredibly empathetic
Ellie was incredibly empathetic, compassionate, friendly and calm. She was thorough and helped me clearly understand my options after my accident. I suffer badly with social anxiety and she tried very hard to help put me at ease. Shes an absolute asset and a credit x
April 14, 2026
Very helpful member of staff
Very helpful member of staff, my issue was dealt wih quickly
April 10, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
JADE was amazing a credit to your…
JADE was amazing a credit to your company, a lovely friendly helpful employee 10/10 for a true customer services provider. Should all be like her a pleasure to talk with.
Kind regards
A very happy customer
Wendi White
April 9, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to charlotte
Spoke to charlotte, I was nervous as it was all new to me. She was a great help and guided me through the process brilliantly 👏
April 8, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liliana was super helpful !
Liliana was super helpful and informative and she got my claim handled and processed immediately and treated me with the upmost respect and kindness so Thankyou Liliana - I hope you too have a lovely Easter…
April 2, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
This company is the worst company i've…
This company is the worst company i've been insured with. My car got stolen so I made a theft claim. The investigator was racist and asked questions about my ethnicity and religion. He was also passive aggressive. He was soo bad I doubted he was even qualified. The theft and complaints team have been absoloutely appalling. They fail do document most of my communication. Failed to provide engineers report of my car. Made me wait a month for a police report for a month only to find out that it's not wanted anymore. For 2 months i've had to use public transport as they didnt even provide a courtasy car because it was not "available" only when I mentioned I had spoken to FOS. They started doing their job properly. I have paid nearly 3 grand in full for my car insurance in total and have not recieved the service or outcome that is appropriate. All the staff keep on changing their story. After all this they decided not to pay me out and wrote my car off. They changed the category multiple times and refused to deliver my car back to me. Until I mentioned FOS. I had paid my insurance till July but they are not returning the money back even though I don't have my car.
January 29, 2026
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen helped put my mind at rest the…
Karen helped put my mind at rest the whole process was simple friendly and informative thankyou
March 19, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful, but a long wait to speak to their agent.
Once I managed to get through to talk to someone, Ellie was excellent, and very helpful going through the process to report the accident.
Unfortunatetly, like so many companies now, it took ages listening to recorded messages, pressing different options, and listening to a message (several times, because it was too fast to hear the domain name) telling me how I can report the accident on-line. By the time my call was answered, I had started to complete the claim on-line.
But,as I say, once I did get through, Ellie was very helpful, and went through the whole claim wih me.
March 17, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
after dealing with a stressful morning…
after dealing with a stressful morning with my car being vandalised I phoned up to get my car delt with an while speaking to oillie on the phone he managed to calm me down and deal with the matter accordingly and handled it professionally and got everything in order really great customer service and professional
March 14, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen handled my claim call in a professional, calm and frindly manner and gave me complete confidence that they had the matter and the claim in hand and they would take care of all the details now.
Karen, who took my call was very friendly and dealt wit the whole process calmly and efficiently and assured me that everything wold be taken care of.
March 13, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful
March 13, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful and calming
After a hectic few weeks after a accident with my car Ellie was very helpful and prompt in her actions to get the ball rolling . With encouraging words and tone to help the and make the process more helpful and simplified. Thank you
March 11, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to a lovely lady Karon when…
Spoke to a lovely lady Karon when making my claim she was super helpful and understanding and sorted what I needed
March 11, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great customer service during a stressful time
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incredibly patient, clear and kind throughout the whole conversation. He took the time to explain everything properly and made sure I understood what would happen next, which really helped put my mind at ease. Excellent customer service. Thank you Ethan
March 9, 2026
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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