Somerset Grill Co  Reviews 178

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its superb quality, craftsmanship, and robust build, often describing it as built to last and a pleasure to use for cooking. Many highlight the excellent service received, from initial inquiries to efficient ordering and smooth delivery. The staff is frequently commended for being helpful, knowledgeable, and providing clear descriptions and support. The delivery service is also highly rated, with many reviewers noting that products arrived professionally, on time, and sometimes even earlier than expected. People appreciate the overall seamless process and the excellent communication throughout their experience.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality, superb... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as beautifully built,... See more

Staff

Reviewers consistently express satisfaction with the staff. Customers frequently praise individuals like Ben... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick delivery, with... See more

Service

People report positive experiences with service. Customers consistently praise the brilliant and fantastic... See more

Based on these reviews

Rated 5 out of 5 stars

From beginning to end comms were personal and swift from Ben. Rare these days to get quick responses like this. Product was delivered professionally and on time and is stunning - was lucky to get the... See more

Rated 5 out of 5 stars

I took the time to go and visit Somerset Grill and met with Ben. He gave a very honest and clear description of the grill and it s pro and cons (very little cons I must add), seeing the way they build... See more

Rated 5 out of 5 stars

Highly recommend the Asado grill. The service from Ben was excellent and the ordering, delivery and set up was smooth and efficient. The grill is built to last and I really like the fact that there ar... See more

Rated 5 out of 5 stars

Helping all my inquirers taking time to explain things to my self. A very good backup system When things didn’t arrive on time and just a very helpful crew selling a fantastic piece of kit Be... See more

Rated 1 out of 5 stars

I thought ill try somerset grill chips were dry and cooked many times the chicken donner was burnt

Company replied

Rated 5 out of 5 stars

Ben from Somerset Grill didn’t really have to do much selling of this great piece of equipment. We are based in Guernsey so we had a video call with Ben to see the grills and opted for the Cor - Te... See more

Rated 5 out of 5 stars

Purchasing a Somerset Grill was a pleasure. A most helpful and efficient team. Delivery was a day early and the grill is fantastic. Anyone who loves the experience of outdoor cooking MUST purchase one... See more

Rated 5 out of 5 stars

The product and customer service you receive when you order from Somerset Grill is nothing but outstanding. I am so pleased with the quality and craftsmanship of the BBQ and accessories, they really a... See more

Rated 5 out of 5 stars

Fantastic asado grill used it for the first time on Valentine's Day and cooked a classic cote de beouf. Starters was scallops in butter and a lemon sauce again all cooked on the grill. Just waiting f... See more

Rated 5 out of 5 stars

This grill is very well made, weighs a tonne, looks amazing and once you’ve mastered the firing up of embers it’s so much fun. Excellent communication and the accessories are equally well made.

Rated 5 out of 5 stars

Ben was very prompt with advice on sizing and other technical questions prior to purchase. They were also very flexible with delivery dates. All the equipment is extremely sturdy, of excellent quality... See more

Rated 5 out of 5 stars

Dealing with the The Somerset GrillCo, was a pleasure everything worked perfectly from the initial ordering process through to the delivery. Having it delivered ready to use is an awesome idea and I w... See more

Rated 5 out of 5 stars

The Asado is expertly crafted. It's not only a beautiful piece of kit to look at but excellent to cook on. Somerset Grill have outdone themselves. Also, the accessories are amazing!

Rated 5 out of 5 stars

Brilliant service from the minute we placed an order , plenty of updates on delivery etc , however when the Grill arrived - the quality & build is outstanding & performs wonderfully when fired up Cr... See more

Rated 5 out of 5 stars

I love everything about my Somerset Grill. It’s beautifully made and so much fun to cook on. Everything I have cooked so far has been delicious and I can’t stop thinking about what I’m going to cook n... See more

Rated 5 out of 5 stars

From initial mailshot to delivery the process was seamless. The grill is insane and far better than could have been described or pictured! It’s big, heavy and oozes quality that’s going to last foreve... See more

Rated 5 out of 5 stars

Ben and the team were excellent when I visited for a Demo. The Asado grill is an amazing way to cook and the results are delicious. Its so well made and full of very clever design features making it a... See more

Rated 5 out of 5 stars

The kit is quite technical, but Ben was really helpful in explaining what it was about and how to use it. It is not entirely straightforward to use, you have to learn how best to use it, but once you... See more

Rated 5 out of 5 stars

A wonderful product from a friendly, helpful company. I couldn’t wait to start using it and it hasn’t disappointed in any way. Its quality is evident from the moment it is delivered and set up to ever... See more

Rated 5 out of 5 stars

I recently took delivery of my Somerset Asado Grill, and after finally completing our garden kitchen, we’ve now had the chance to put it to the test — and wow, it didn’t disappoint. From... See more

Rated 5 out of 5 stars

Excellent communication and quick delivery. Quality of the Somerset Asado go grill is absolutely top drawer. Very well made out of quality material and superbly designed. I'd give 6 stars if I could

Rated 5 out of 5 stars

A great piece of engineering. You need to read the instructions about setting it up as it takes a bit of time to get it up and running. But the flavour is worth it.

Rated 5 out of 5 stars

The equipment is top-class. The service has been great with quick responses, and any minor issues have been dealt with promptly and without fuss.

Rated 5 out of 5 stars

Love the grill anyway but the kebab kit is awesome, so well engineered and does a brilliant job

Rated 5 out of 5 stars

Grill delivered quickly. Excellent construction. Great fun to use and food cooked on it is amazing. Paul

Rated 5 out of 5 stars

Really great customer service and amazing piece of kit! Perfect bbqs everytime, we love it.

Rated 5 out of 5 stars

Great product and excellent pre and post sales support and advice

Rated 5 out of 5 stars

The grill arrived in good time. It is beautifully built. Almost worth the price as a garden ornament! Now set up and our first cook was really successful, sirloin of beef reversed charred, chimichu... See more


Company details

  1. Grill Store

Written by the company

Somerset Grill Co 'Glastonbury Asado Grill’ provides the perfect live-fire Argentinian Grill experience and will have your friends and family hooked.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Faultless product and service.

From beginning to end comms were personal and swift from Ben. Rare these days to get quick responses like this. Product was delivered professionally and on time and is stunning - was lucky to get the corten steel version which really looks superb. Build quality is superb and everything is as per advertising. Love the experience of cooking with wood. A real labour of love. Overall can’t fault anything and they deserve their great rep.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Somerset Grill Asado

I took the time to go and visit Somerset Grill and met with Ben. He gave a very honest and clear description of the grill and it s pro and cons (very little cons I must add), seeing the way they build them gave me all the trust i needed and rest assured that anything would ever happen they will be there supporting me. He also provided very good hints and their website is full of resources for a BBQ-er like me but very inexperienced when it comes to live wood fire.

July 3, 2025
Rated 5 out of 5 stars

Asado Go !

I was made very welcome when I visited the workshop, great people, excellent customer service, superb product, thank you all 👍

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend the Asado grill

Highly recommend the Asado grill. The service from Ben was excellent and the ordering, delivery and set up was smooth and efficient. The grill is built to last and I really like the fact that there are so many options available with the grill (rotisserie, kebab rack, etc.). I have been using it every weekend since purchasing it and it is an extremely fun way to unwind and cook up some feasts. Take the plunge.

April 18, 2025
Rated 5 out of 5 stars

We love it!

Really great customer service and amazing piece of kit! Perfect bbqs everytime, we love it.

June 13, 2025
Rated 5 out of 5 stars

Ben from Somerset Grill didn’t really…

Ben from Somerset Grill didn’t really have to do much selling of this great piece of equipment. We are based in Guernsey so we had a video call with Ben to see the grills and opted for the Cor - Ten Grande which has turned out to be the correct choice by ourselves.
From ordering to delivery took around 2 weeks and it couldn’t have been simpler. The grill arrived ready to go and I would recommend the wind breaker if you are in an area like ourselves where there can be a constant breeze.
I couldn’t recommend this company for bough whether it’s for personal use or for a business.

June 10, 2025
Rated 5 out of 5 stars

A no brainer for entertaining

I recently took delivery of my Somerset Asado Grill, and after finally completing our garden kitchen, we’ve now had the chance to put it to the test — and wow, it didn’t disappoint.

From the start, Ben and the team at Somerset Grill Company were outstanding. Communication was personal, helpful, and genuinely enthusiastic. They even kindly offered a discount as a gesture for my 25 years in shipping — an unexpected touch that says a lot about the way they treat their customers.

The grill itself is a thing of beauty — solid, stylish, and built like a tank. We had 15 people over for our first cookout, and it handled everything with ease. It was the centrepiece of the evening, and we had so many compliments — not just on the food, but on the grill itself.

I also went for the full accessories bundle (including the cattle grid grill, wood store, and cover), and everything is top quality. The setup looks stunning in the new outdoor space — proper showpiece stuff.

Since buying it, I’ve already recommended Somerset Grill to several friends. If you’re thinking about going for one, don’t hesitate — the service, the product, and the aftercare are all genuinely excellent.

Thanks again to the Somerset team — you've built something really special.

Gareth Watson
London, UK

May 7, 2025
Rated 5 out of 5 stars

Helping all my inquirers taking time to…

Helping all my inquirers taking time to explain things to my self. A very good backup system When things didn’t arrive on time and just a very helpful crew selling a fantastic piece of kit Been recommending it to all my friends. I’m catering for a large party next week and really looking forward to it with this grill

April 28, 2025
Rated 5 out of 5 stars

Somerset Grills 5*

The product and customer service you receive when you order from Somerset Grill is nothing but outstanding. I am so pleased with the quality and craftsmanship of the BBQ and accessories, they really are built to last. Ben is brilliant and went above and beyond to ensure we were pleased with our order.

May 17, 2025
Unprompted review

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