Something Different Wholesale Reviews 

3,480
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 308 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the fantastic selection of unique products, emphasizing that the items are always well-made, visually appealing, and perfect for retail businesses. Buyers also appreciate the efficient ordering process, noting that shipping is exceptionally fast and orders always arrive securely wrapped with great care. However, some customers also noted frustrating issues with delivery tracking information or experienced occasional unreliability from the designated courier services used for shipping. A few customers also mentioned receiving damaged goods, missing parts, or finding minor quality flaws in the items upon opening their parcels.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the wide selection of items and competitive... See more

Delivery service

Users describe positive interactions with delivery_service, noting consistently fast and prompt shipping... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are well-made and arrive in... See more

Order

Customers had positive experiences with order, consistently praising the easy website navigation and... See more

Service

People report positive experiences with service, highlighting efficient support and quick delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic wholesaler for our small business. Delivery is quick. Prices are phenomenal. Everything is high quality. Our customers are always happy, especially therapy clients. Apart from nee... See more

Company replied

Rated 5 out of 5 stars

I've been a customer for years and have always found this company to be excellent. Problems are handled quickly and efficiently. Items are brilliant and are good selllers. Prices are reasonable. C... See more

Company replied

Rated 5 out of 5 stars

Always a huge range of lovely products at a wide range of price points. Something to suit every customer. Speedy delivery, any damaged items are credited or replaced, always a pleasure to get their pr... See more

Company replied

Rated 5 out of 5 stars

The company has lots of different gifts to suit lots of different tastes and you can order in small numbers which for a small gift shop is a benefit . Delivery is quick and everything well packaged... See more

Company replied


Company details

  1. Wholesaler
  2. Gift Shop
  3. Import Export Company

Written by the company

At Something Different Wholesale, we design, develop and supply wholesale giftware, homeware, accessories and decorative products to retailers across the UK, Europe and worldwide. We work with over 12,000 retailers globally, from independent gift shops to larger retail groups, offering a dependable wholesale service built around own-designed, exclusive product ranges, strong stock availability, competitive pricing and helpful customer support. With no minimum order, retailers can easily trial new gift ideas, refresh their ranges, and top up best-selling lines little and often. We currently offer over 4,000 wholesale product lines, in stock and ready to ship. In-stock orders are dispatched the same day, helping retailers keep shelves filled and trade without delays. For EU wholesale customers, we offer Delivery Duties Paid (DDP), meaning no customs paperwork, no unexpected charges, and straightforward delivery from the UK. Our wholesale ranges include homeware, garden accessories, small gifts, licensed artist collections, trend-led giftware and seasonal products, designed to help retailers grow their sales with confidence.

Written by the company

Dedicated Customer Support
Our experienced customer service team is on hand to help with orders, deliveries and any queries you may have
No Minimum Order
Our no minimum order policy allows you to trial new products, top up bestsellers, and buy in a way that suits your business.
Free UK Delivery on Orders Over £75
Wholesale orders of £75 or more qualify for free delivery to UK mainland addresses. *UK mainland only.
Same Day Dispatch On All Orders Placed By 1pm
In-stock orders placed by 1pm (monday to Friday) are dispatched the same working day for fast, reliable delivery.
EU Orders Delivery Duty Paid (DDP)
We handle customs clearance, duties and import charges, so your order is delivered straight to your door with no unexpected fees.
Own-Designed & Exclusive Products
Our products are designed in-house, giving retailers access to exclusive ranges not widely available elsewhere.
Trusted by 12,000+ Retailers Worldwide
We support thousands of independent retailers and retail groups across the UK, Europe and beyond.
In-Stock, Ready to Ship
Thousands of products held in stock, ready for fast dispatch when you need them.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(3,480)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied customer

My order arrived on the specified date, and I was notified of the arrival time.
Everything inside was individually wrapped and very well protected. I was very impressed and would definitely recommend this wholesaler.

March 10, 2026
Something Different Wholesale logo

Reply from Something Different Wholesale

Thank you so much for this wonderful review! We're delighted to hear that your order arrived right on time and that everything was so well protected; ensuring safe and secure packaging is a top priority of ours. We truly appreciate the recommendation!

The Customer Care Team

Rated 5 out of 5 stars

Brilliantly packaged

Brilliantly packaged, arrived on time, plenty of contact and updates given. Nothing damaged. Very pleased, thank you.

March 10, 2026
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Reply from Something Different Wholesale

Than you so much for the lovely review! We're really happy to hear everything arrived safely and on time. Glad the packaging and updates kept you reassured, too. We really appreciate your feedback!

The Customer Care Team

Rated 5 out of 5 stars

Really good quality products at great…

Really good quality products at great prices. Quality was much better than anticipated - will definately be ordering more.

March 5, 2026
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Reply from Something Different Wholesale

Thanks so much for this wonderful review Caroline! We're thrilled to hear the quality exceeded your expectations and we look forward to working with you again soon.

The Customer Care Team

Rated 5 out of 5 stars

Great products

Great products, especially the incense holders

March 4, 2026
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Reply from Something Different Wholesale

Thank you so much for this lovely review! We're really glad you’re enjoying our products.

The Customer Care Team

Rated 5 out of 5 stars

Great company

Great company with lots of choice

January 8, 2026
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Reply from Something Different Wholesale

Hello Ian,

Thank you so much for the 5‑star review! We’re thrilled you enjoyed our wide range of products and we hope to work with you again soon.

The Customer Care Team

Rated 4 out of 5 stars

Good site

Buying is good, lots of choice and at very reasonable prices.
The only thing that let's it down is the only courier used is dpd who are getting as unreliable as Evry and I have made numerous complaints.
Other than this they would have 5 stars.

March 5, 2026
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Reply from Something Different Wholesale

Hello Christine,

Thank you for taking the time to leave this feedback. We’re really glad you enjoy our range and prices but truly sorry to hear about your experience with the courier. This will be shared with the team who can investigate and review. We hope to work with you again soon and earn that fifth star!

The Customer Care Team

Rated 5 out of 5 stars

Incense Sticks…

I ordered some incense sticks from.Something Different they smell lovely and were packed well they arrived on time I will be ordering more

March 4, 2026
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Reply from Something Different Wholesale

Hello Deborah,

Thank you for this great review. We are so pleased that you are happy with the incense and that it arrived with you quickly and well packaged! We look forward to working with you again soon.

The Customer Care Team

Rated 4 out of 5 stars

Very friendly staff

Very friendly staff

March 3, 2026
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Reply from Something Different Wholesale

Hello Robert,

Thank you for this great feedback. We’re so pleased to hear you found our staff friendly, this is a huge priority of ours!

We hope to work with you again soon.

The Customer Care Team

Rated 3 out of 5 stars

I am generally very satisfied with…Great products and service, but the packaging creates a big mess

I am generally very satisfied with Something Different Wholesale.
The customer service is friendly and helpful, and the products are always beautiful and of good quality. Deliveries are also reliable.

However, there is one issue that really bothers me every time: the packaging. The parcels are filled with many small cardboard shreds. As soon as the box is opened, they fall everywhere and create a big mess. They also produce a lot of dust, so after unpacking I usually have to vacuum the whole area.

I work with several suppliers from different countries and none of them use this kind of filling material. I truly believe it would be helpful if someone from the company unpacked one of their own parcels. It would quickly become clear how inconvenient and messy this packaging is for customers.

Apart from this point, I am very happy with the service and the products.

March 2, 2026
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Reply from Something Different Wholesale

Hello,

Thank you very much for taking the time to leave us this feedback. We’ve recently moved away from using traditional bubble wrap and have introduced more sustainable packaging materials, including hexwrap and recycled, shredded cardboard. This change is part of our ongoing effort to reduce plastic waste and make our packaging more environmentally friendly.
That said, we fully recognise that sustainability must be balanced with ensuring orders arrive safely and in good condition. Your feedback is extremely valuable, and I’ll be passing it through to our Warehouse Manager who can review how these materials are being used and make any necessary improvements.

We appreciate your continued support, and we are so pleased that you are happy overall with the service and products received from us. We look forward to working with you again soon.

The Customer Care Team

Rated 5 out of 5 stars

Unique products and great customer…

Unique products and great customer experience.Free shipping and custom fees made my experience great and I’ll sure reorder . What would make it perfect is having a tracking that is more precise as it kept saying that the parcel is at its final destination for days before sending it to me and if I knew that it was at the nearest courier station I would pick it up myself

February 23, 2026
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Reply from Something Different Wholesale

Thank you so much for your kind review, we’re delighted to hear you enjoyed our unique products, free shipping and the overall experience.

We’re sorry for the confusion with the tracking updates. The tracking information is provided and updated directly by the courier, so we don’t have the ability to adjust or correct those statuses ourselves. We completely understand how frustrating it can be when the tracking isn’t as precise as it should be and we will be sure to pass this feedback along.

We look forward to working with you again soon.

The Customer Care Team

Rated 5 out of 5 stars

Always on time and well packaged...

Always on time and always well packaged. I have never had an issue with them.
The only slight criticism I can give is that they run out of some well-loved stock and can take a while to restock. I do understand it can take time of course, but my customers are disappointed when they miss out and I can't restock for a while. But it just shows how good the items are. The frog, fox and mushroom stuff is an absolute favourite!

December 1, 2025
Unprompted review
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Reply from Something Different Wholesale

Hello Shannon,

Thank you very much for your wonderful 5‑star review. We’re delighted to hear your orders always arrive on time and well packaged.

We completely understand the disappointment when popular items sell out. We’re working on improving our restock times so you and your customers won’t have to wait as long in the future.

Thank you for your continued support.

The Customer Care Team

Rated 5 out of 5 stars

Quick delivery

February 26, 2026
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Reply from Something Different Wholesale

Thank you for taking the time to leave this great review. We are thrilled that your order arrived with you quickly!

The Customer Care Team

Rated 3 out of 5 stars

My delivery was late due an error but…

My delivery was late due an error but was resolved.

However quite a lot of my order items were in bashed up boxes and felt damp.

I take these goods to craft fairs and like to supply all the packaging - doesn’t look very good on me when I sell the items.

February 26, 2026
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Reply from Something Different Wholesale

Hello Betty,

Thank you for taking the time to leave your review.

I’m really sorry to hear your delivery was delayed due to a courier error, though I’m glad it was eventually resolved.
I also want to sincerely apologise for the condition your items arrived in. They should never reach you in bashed or damp packaging, that’s absolutely not the standard we aim for.
We’ll raise this with the courier on your behalf, as items should be handled with much more care in transit. If you haven’t already, please feel free to contact us directly so we can look into replacements or another solution for the damaged packaging.

The Customer Care Team

Rated 5 out of 5 stars

Well packed items

February 24, 2026
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Reply from Something Different Wholesale

Hello Richard,

Thank you for this excellent review. We are so pleased to hear that your items arrived well packaged. This is a top priority of ours, so we really appreciate this positive feedback!

The Customer Care Team

Rated 5 out of 5 stars

Great experience with this company and…

Great experience with this company and the customer staff are great and very polite, only bad thing to say is that the DPD delivery company have been really un reliable at getting orders to me but thats not the fault of this company so ill rate 5 stars.

February 25, 2026
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Reply from Something Different Wholesale

Hello Fred,

Thank you so much for the 5 stars! We're really glad you had a great experience with us and that our team made a good impression.
Sorry to hear DPD have been unreliable. We understand how frustrating that can be. We truly appreciate you recognising it’s outside of our control and still leaving such a kind review.

The Customer Care Team

Rated 5 out of 5 stars

Lovely Selection

Great selection of products and great quality. Love that you can buy in singles especially being a one man band gift company it's ideal. Packing is excellent. 5* all the way.

February 23, 2026
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Reply from Something Different Wholesale

Hello Sue,

Thank you so much for this wonderful 5-star review! We're delighted you love the selection and quality, and we're really glad single items work so well for your business.

The Customer Care Team

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, all the stock is fab, I had a hard time choosing as I could spend a fortune! Quick delivery and packaged well. Would definitely recommend and will be returning.

February 19, 2026
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Reply from Something Different Wholesale

Hello Jenni-ann,

Thank you so much for the lovely review! We're thrilled you found the website easy to browse and loved the range.
So glad your order arrived quickly and well packaged, too. We really appreciate the recommendation and look forward to working with you again soon!

The Customer Care Team

Rated 5 out of 5 stars

I really like this company's products…

I really like this company's products my experience has been great

February 19, 2026
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Reply from Something Different Wholesale

Hello Maria,

Thank you so much for the lovely review! We're really glad to hear you’ve had such a great experience and that you’re enjoying our products.

The Customer Care Team

Rated 5 out of 5 stars

Fantastic products and service

Fantastic, wonderful items. easy to shop, quick delivery. All package sustainably. Everything arrived in order and safely.
I will definitely be ordering again.

February 19, 2026
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Reply from Something Different Wholesale

Hello Louise,

Thank you so much for the wonderful review! We're delighted you enjoyed your items, found shopping easy, and appreciated the sustainable packaging.
So glad everything arrived safely, we look forward to working with you again soon!

The Customer Care Team

Rated 5 out of 5 stars

Something Different just popped up amd…

Something Different just popped up amd oh my God am I so pleased. I am just in the process of starting my own home fragrance brand and the burners I ordered are just incredible. They are stunning, a complete show stopper. Everyone is desperate to purchase, but they have to wait till launch 😆

February 17, 2026
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Reply from Something Different Wholesale

Hello Zennie,

Thank you so much for the amazing review. We’re over the moon that you found us and that you and your soon-to-be customers love the burners! Wishing you all the luck with your launch.

The Customer Care Team

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