Songtrust Reviews 638

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the straightforward dashboard and ease of registering songs, adding splits, and linking recordings. Many found the platform made collecting royalties globally incredibly easy and appreciated the clear, well-structured rights management process, which saved significant administrative time. However, some people were dissatisfied with the response times, mentioning long waits for answers to inquiries, with some reporting no response at all for months. A few other people also felt that the customer service was not always helpful, citing issues with identity verification during onboarding and difficulties getting support for specific problems.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting the straightforward... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the royalty... See more

Response time

People report ambiguous experiences with response times. Many customers express significant frustration,... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and clear... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m very happy with the way Songtrust collect from all over the world. And the option for early payment is really helpful too. Sometimes, on registering a new work I get confused as to whether I have... See more

Company replied

Rated 4 out of 5 stars

The fact that I was able to get my request resolved in a timely manner even though it would be cool if we can resolve certain things ourselves. Other than that Songtrust has always been a great suppor... See more

Rated 4 out of 5 stars

basically im satitsfied with all the service provided from songtrust. but when i get paid, the exchange rate is too low compared to another bank 's currency rate. i think it would be better if u guys... See more

Rated 4 out of 5 stars

I feel better knowing that SongTrust, with its expertise and resources, is in my corner. The only constructive criticism I would add at this early stage in my songwriter journey is for SongTrust to do... See more


Company details

  1. Music Publisher

About Songtrust

Written by the company

Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.

We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.

When you simplify your administrative work with Songtrust, you can spend more time making music.

Register for Songtrust

Contact info

  • 155 Avenue of the Americas, 10013, New York, United States

  • songtrust.com

4.4

Excellent

TrustScore 4.5 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

yesyes

yessssssssssss

March 3, 2026
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Reply from Songtrust

Thank you for this positive review, Randolph! We appreciate you being a valued Songtrust client, have a wonderful day!

Rated 5 out of 5 stars

The process is very straightforward

The process is very straightforward and I was even sent reminders to finish my profile and submit songs.

March 7, 2026
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Reply from Songtrust

Hi Jared! Our team strives to make our account setup process as straightforward as possible, so we're ecstatic to hear this from you. Should you need help with your account in the future, feel free to contact our Client Services team at support@songtrust.com any time!

Rated 5 out of 5 stars

It is a awesome service

It is a awesome service

March 1, 2026
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Reply from Songtrust

Hi Joseph! Thank you very much for this positive feedback and for using Songtrust. Please don't hesitate to contact us here if you need any assistance with your account in the future: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

AAAAA+++++

February 27, 2026
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Reply from Songtrust

Thank you for this 5-star review, Daniel! We are so proud to be your trusted music publishing administrator.

Rated 5 out of 5 stars

easy registration

easy registration

February 27, 2026
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Reply from Songtrust

Hi Ramon! So great to hear that you found our song registration process easy. Should you run into any issues with your account in the future, please don't hesitate to contact our Client Services team at support@songtrust.com any time. Have a wonderful day!

Rated 5 out of 5 stars

Was having trouble logging in and…

Was having trouble logging in and songtrust kept getting back to me even after they had successfully helped me.

February 4, 2026
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Reply from Songtrust

Hi Ronald! Our Client Services team is thrilled to hear that they were able to help you log in to your account. Feel free to reach back out any time you need assistance with your Songtrust account!

Rated 5 out of 5 stars

all excelent thanks

all excelent thanks

February 26, 2026
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Reply from Songtrust

You're very welcome, Jaime! Thank you for being a valued Songtrust client.

Rated 5 out of 5 stars

It’s been a fairly simple process

It’s been a fairly simple process

March 3, 2026
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Reply from Songtrust

Hi Thomas! We aim to make our account setup process as simple as possible, so we're very happy to receive this feedback from you. If you need any help with your Songtrust account in the future, please don't hesitate to reach out to our support team here: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

The best service

The best service. Very good

February 22, 2026
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Reply from Songtrust

Thank you for this 5-star review, Francisco Antonio! We are thrilled to hear that you've been satisfied with our service. Should you run into any issues with your Songtrust account in the future, please don't hesitate to contact our Client Services team at support@songtrust.com. Have a great day!

Rated 5 out of 5 stars

Very straight forward with simplified…

Very straight forward with simplified instructions.

February 20, 2026
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Reply from Songtrust

Thank you for the kind words, Jack. We're glad our platform worked well for you. And congratulations on taking the next step with your own publishing company! That's a significant move for any independent songwriter.

We hope Songtrust played a useful role in your publishing journey, and we wish you every success with what comes next. The door is always open if you ever need us again, just reach out by emailing support@songtrust.com.

Rated 4 out of 5 stars

It was easy to join

It was easy to join
Although joining was straightforward, finishing the setup was a bit confusing as I was waiting for finakuzation before uploading my work.
Fortunately Songtrust sent me an email advising that I needed to upload at least one work to finish onbiarding, so I did and it is now completed.

February 10, 2026
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Reply from Songtrust

Hi Marcelo! Thank you for leaving this review, it's great to hear that our emails served as a helpful reminder to complete our onboarding process. We're sorry to hear that you experienced confusion during this process, but please know that you can contact our Client Services team at support@songtrust.com any time you need assistance adding songs to your account. They're always happy to help! Thanks for using Songtrust.

Rated 5 out of 5 stars

So far...

So far it's been good. We'll see how it all comes together once we receive that first check!

February 22, 2026
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Reply from Songtrust

Hi Anthony! We are so glad to hear that your experience has been smooth so far. Please know that we are hard at work identifying exactly where your songs are generating publishing royalties across the globe. We share your excitement and can't wait to get any generated earnings into your hands as soon as possible!

Rated 3 out of 5 stars

So far not the best experience

So far not the best experience. The songs should be automatically uploaded if you put in your information especially if you know the title and most all the info. Or if you have a YouTube channel which I do.

Hopeful that I will have a better experience later on but onboarding is annoying. I am a busy person not much time to play online typing a million codes in.

February 22, 2026
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Reply from Songtrust

We appreciate your honest feedback about our onboarding process, Jennifer. We completely understand that as a busy songwriter, your time is best spent making music, not manually entering data.

While we wish we could automatically pull all song details from a YouTube channel, the reason for manual entry is to ensure the highest level of accuracy for your global registrations. Music publishing requires very specific data (such as songwriter splits and IPI numbers) that YouTube or other public platforms often don't provide in a format that global collection societies will accept. By having you enter these details, we ensure your songs are registered correctly the first time, preventing any royalties your songs may generate from getting stuck.

The good news is that once you have songs registered with Songtrust, the heavy lifting of global administration is handled by us! Your registered songs are currently in the "Monitoring" status, which means that we are monitoring them for royalty activity across our network of global collection societies. We'll let you know as soon as you have publishing royalties to collect.

If you have any other concerns, please reach out to our team any time at support@songtrust.com.

Rated 5 out of 5 stars

Easy to sign up! Worth it!

The onboarding process was pretty straightforward. I had a hard time taking a picture of my driver's license though. I think it may had been a crome browser issue. But all in all it worked well. Thank you songtrust!

February 15, 2026
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Reply from Songtrust

Hi Logan! Thank you for this positive feedback on our onboarding process. We hope to be your trusted music publisher for many years to come!

Rated 1 out of 5 stars

Very bad.

Very bad.
The tracks that I uploaded in March 2025 are still not registered.
I paid their entry fee $100 ...
I uploaded the tracks ....
I thought I'd found a publisher ....
But as a fact - I don't have a publisher ....
My tracks are actively used on all platforms, on radio, on TV ... etc.
But my tracks are not registered during a year.
And I'm losing my publishing royalties ...
I have to look for another publisher ...
And their support does not answer ...
Very bad.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Ease of use

Ease of use. Everything is very stramlined

January 25, 2026
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Reply from Songtrust

Thank you for this 5-star review, Michael! We aim to make our account setup process as streamlined as possible for our clients, so it's great to receive this feedback from you. Please don't hesitate to contact us here any time if you need help with your Songtrust account in the future: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

Ease of use.

February 15, 2026
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Reply from Songtrust

Hi Harry! We appreciate this 5-star review and are very happy to hear that you've found our platform easy to use. Thanks for being a part of the Songtrust community!

Rated 5 out of 5 stars

I’m pleased with Songtrust so far

After using songtrust for the first time in a couple of weeks, their process is pretty smooth and easy to understand. I like what I’ve seen so far.

February 8, 2026
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Reply from Songtrust

Hi Rodney! So great to hear that you've been satisfied with Songtrust thus far. Should you run into any issues in the future, please feel free to contact us any time at support@songtrust.com. Have a wonderful day!

Rated 5 out of 5 stars

Great support.

Great and fast support.

February 8, 2026
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Reply from Songtrust

Thank you for this positive review, David! Our Client Services team is thrilled to hear that they were able to support you quickly and effectively. Please don't hesitate to reach back out if you need additional assistance in the future!

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