Sonic Auto Transportation Reviews 8,394

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and excellent communication, making the transportation process smooth and stress-free. The service is consistently described as efficient and reliable, with many appreciating the timely pickups and deliveries, often noting that vehicles arrived in perfect condition. However, some people were dissatisfied with price changes, reporting that initial quotes significantly increased, sometimes multiple times, before or during the service. A few other people also felt that drivers occasionally canceled or that communication regarding scheduling was problematic, leading to inconvenience and delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, reliability, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy pickup and... See more

Price

Users describe ambiguous interactions with price. Many customers report significant price increases from... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The full price was made transparent at the beginning. The work was completed quickly and everything moved as expected. I had other companies telling me that Sonic was a fake company and not to trust t... See more

Rated 5 out of 5 stars

Had a great experience with Sonic Auto and My booking associate Henry. The car was picked up and delivered based on my schedule requirements, and the driver was pleasant to work with.

Rated 5 out of 5 stars

I shopped around and went through 3 other companies before settling on this one. The other 3 gave me a run around, I even pre paid for guaranteed pickup. The price went from $1200 to $2300. Then t... See more

Rated 5 out of 5 stars

This is our third year, reaching out to Christian Woods of sonic transportation for our transportation needs. Christian is polite, professional, and always tries to find the best price for us. Our veh... See more

Company replied


Company details

  1. Auto Broker

Written by the company

Here at Sonic, we are a leading company in the vehicle transportation industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I deal with transportation on a daily…

I deal with transportation on a daily due to owning a car dealership. Jaden is the best you can reach him via text or email for a quick quotes he’s legit and on top of his business thank you Jaden. I would refer him to anyone 100%

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was good

My experience was good. They got me a price within my budget. I just had to be a little patient. Everything was professional. Grace was very helpful. I would use them again.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Sonic transportation never fails they…

Sonic transportation never fails they always there helpful making sure you are secure I really like to give a big thank you to Grace she always there when I needed her and helpful and true winner in my book thank you sonic for helping me have comfort in my transport

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with them

Had a great experience with them, even though it ended up costing me a little more than agreed on because i need it sooner rather than later but car came in perfect condition. Driver even shared location so i can track his eta. Would definitely use them again!

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!!! BAIT AND SWITCH PRICES!!

DO NOT USE!! COMPLETE BAIT AND SWITCH PRICES!! The driver canceled the day of the scheduled pick up. Then they tried to more than double the quoted price. When I refused to increase my budget because I obviously went with this company based on their quote, he asked if I wanted to cancel. I told him I would not accept their increased prices (per the contract any changes had to be agreed upon) and he asked if I wanted to cancel because he was holding a driver at the increased price. I said I would not accept that price but I would give him time to try to find a new driver at a lower price. However, he repeatedly stated he wouldn't be able to find one that all he was finding was more. Granted I did say I needed the car at the mechanic the next day. HOWEVER, I spoke with this man TWICE on the phone and he never said I would be responsible for their driver's canceling at the last minute causing me to pay a 200.00 fee. If he had I would have tried to arrange a later drop off date. PUNITIVE CANCELATION FEES. He knew they could not find a driver to keep the quoted price and I wouldn't increase my budget so the only way they would make money was to get me to "cancel" before their 5 day window. DO NOT PRESS 1 IF YOU GET SENT A TEXT TO CONFIRM ANYTING. IGNORE IT. Then they say it's in the contract. Yes, it is i admit it is, and i read that. However, they canceled first, they more than doubled the agreed upon price and kept trying to get me to increase my budget to more than I wanted, AND he asked me if I wanted to cancel. He also never said I would still be responsible for the cancelation fee, but just kept saying its in the contract, that THEY BROKE FIRST! I have filed a complaint with the BBB.

April 22, 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

We’re sorry to hear about your bad experience.
As a car shipping broker, our role is to act as an intermediary between the customer and the carrier. We provide estimated auto transport quotes based on the route, vehicle details, pickup window, and current market conditions. The final cost of a vehicle transport service is determined by the carrier and can change due to availability, route demand, fuel prices, seasonality, and other real-time factors affecting nationwide car shipping.
We do not want any customer to feel misled or pressured. Our team works diligently to secure fair pricing and reliable door-to-door auto transport options. When a carrier becomes unavailable, we continue working to find the best possible replacement option.
Regarding the cancellation fee, the agreement allows up to five business days from the first available pickup date to assign a carrier. If the agreement is canceled before that carrier assignment window expires, a $200 cancellation fee may apply under the terms of the contract.
We appreciate your feedback and will use it to improve.

Rated 5 out of 5 stars

Very speedy pickup and delivery along…

Very speedy pickup and delivery along with excellent communications made this a high level experience. I’m Super sketchy about businesses in general and very critical of customer service, but they did an excellent job in that category.Not to mention the price was very very competitive which was icing on the cake.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Mateo Richardson went above and beyond to make sure my car arrived on time. If I ever need the service again, I will definitely use your company.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Trevor went out of his way to make sure…

Trevor went out of his way to make sure that my vehicle was able to be picked up and delivered in a timely manner. Communication was never a problem with him and even after the vehicle was delivered, he made sure that everything went as smoothly as possible. He's very professional and attends to your needs. The price that was given was very accommodating and he worked with me to get the price I needed.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience shipping my GMC

I had a great experience shipping my car with Sonic Auto because Kevin Vargas had my back. When a problem occurred, I spoke to Kevin and he got right to it and handled it smoothly. This guy made sure he had my back and ensure my car got to me safe and on the date that was agreed. Thanks alot Kevin and thank you Sonic Auto Transportation. 👍🏾

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Sonic Auto Transportation helped us…

Sonic Auto Transportation helped us transport a Ford Raptor 37 from South Dakota to San Diego. Christian at Sonic Auto Transportation managed our project from end to end and is absolutely wonderful to work with. Given the rapidly evolving environment due to significant increases in gas prices, sourcing and maintaining the transport was challenging. Christian leaned into this and was keenly focused on a solution as he is results oriented, client focused, and a great communicator. Even when an initial driver fell through Christian rapidly shared the information with us and went to work to find another, which he did. Our Raptor arrived on time and as scheduled and all of the paper work and processing was seamless from end to end. I credit Christian's skill and dedication to making this such a success and we will definitely use Sonic Auto Transport again and will seek our Christian to lead our project. Thank you SAT and Christian!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Sonic turned a bad situation around

After a bad experience with a different company we switched to Sonic. The experience was the complete opposite of the first company. Harper responded quickly and clearly. The process was smooth and we received the car without any additional hassle and no surprise charges.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered transport

I ordered transport. Was told one day, than told another day still told another day. So far the car hasn’t been picked up and my calls aren’t being returned.

April 15, 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

We’re really sorry for the frustration you’re experiencing.
To clarify, we operate as a car shipping broker in the auto transport industry. That means we provide estimated pickup windows for nationwide car shipping, but the actual pickup schedule is ultimately set by the assigned carrier. The timing can shift based on carrier availability, route demand, fuel costs, seasonality, and overall conditions in the auto transport market.
That said, communication is just as important as scheduling. We always aim to keep customers informed and coordinated throughout the process.

We appreciate the feedback and will continue working to improve communication and overall experience for every customer.

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