sonicware.jp Reviews 

I’m sure their products are very good but my experience is that I ordered a liven evoke from them which was advertised as free postage to the UK with no mention of having to pay any extra charges. I then had tracking information saying the item was not going to be delivered as they were customs charges incurred.. I emailed sonicware and they said they would have the item returned to them and give me a refund. A week later, I now have a note from Royal Mail posted through my letterbox saying they have my item and I need to pay £62.99 in order to get my item delivered.
I have now contacted sonicware again to ask them what is going on. I have no item and they still have my money. I am not very happy about this..
So my advice to anyone in the UK wanting to order any of their products is not to order directly from them .

I was so excited about receiving this synthesizer. DHL lost the package, but marked it as delivered. I was at a loss of what to do. SONICWARE worked with me and followed up regularly to make sure the issue was taken care of, finally getting DHL to admit that they had lost the package. A new one is being sent. Super grateful and excited. Will update once I use the synth, but so far I am very appreciative of SONICWARE's customer service.
Thank you again.