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Rated 1 out of 5 stars

I waited nearly 3 years for pre orders that originally were supposed to be shipped before Christmas 2021, I was constantly assured they would have them in stock in a few months. It was only this Chris... See more

Rated 5 out of 5 stars

Sonner Toys are an excellent online retailer, and a friendly seller to find at Comic Cons. Having used Sonner Toys for a few online purchases, both sale items and full price new releases, the quality... See more

Company replied

Rated 5 out of 5 stars

Ordered 17 mystery boxes at an amazing price as part of their promotion. We got 17 individual figures all worth more than what we paid for and not a single duplicate. Arrived fast and earlier than exp... See more

Rated 3 out of 5 stars

Not happy. Not the first time I've had emails ignored by them and claimed never received so this time I also forwarded a copy of the last sent email, which was October 19th and it is now November... See more

Company replied

Company details

  1. Collectibles Store
  2. Toy Store

Written by the company

Independent Pop Culture Retailer Pop Vinyls, Action Figures, Collectibles, and more! Shop online or stop by one of our Portsmouth store for all your pop culture collectibles & toys


Contact info

2.9

Average

TrustScore 3 out of 5

876 reviews

5-star
4-star
3-star
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1-star

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Rated 1 out of 5 stars

Poor communication

Completed cancellation forms on two Funko Pop pre orders. 8 months and 12 months later they turn up and was charged. Very poor

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. Pre ordered a Funko POP Vinyl which was delivered quickly after it came into stock and packaged very securely. Will definitely be buying from here again.

June 28, 2022
Unprompted review
Rated 4 out of 5 stars

Great if they're in stock!

I have bought many a funko from Sonner Toys and they've always arrived well packaged and in good condition. I have however, decided to only purchase in stock items from now on, (not that many in stock available), as I have been waiting over a year for a funko I preordered in 2021. I hope if it doesn't materialise they honour a refund.
One of the preordered funkos arrived last week (one year after preordering, but the other I'm still waiting for).
Saying that, the in-stock funkos get despatched straight away and are always in good condition (in box collector).

June 25, 2022
Unprompted review
Rated 5 out of 5 stars

Love the collection and reliability

I always prefer ordering my favourtie action figures from Sonner Toys. They have a vast range of toys and collectibles and it's all very simple to browse and order. Always reliable in packaging and delivery. I have so far ordered thrice from them and will probably keep coming back

June 25, 2022
Unprompted review
Rated 1 out of 5 stars

Don't get pre orders

The product itself was amazing so was the delivery but I will never use them again I placed my pre order (16.12.21) I know to expect delays but didn't receive my order until yesterday (23.6.22) not impressed

June 24, 2022
Sonner Toys logo

Reply from Sonner Toys

I apologise for the delay you had experienced but these delays are completely out of our control. I am glad however that you had received the product safely, well protected and in good condition. I can also see that our CS team had been incredibly reliable and transparent throughout your pre-order duration.

Rated 5 out of 5 stars

An excellent independent retailer

Sonner Toys are an excellent online retailer, and a friendly seller to find at Comic Cons. Having used Sonner Toys for a few online purchases, both sale items and full price new releases, the quality of service is always to a high standard. The prices are reasonable and the packaging of collectibles is secure. Great shop!

June 23, 2022
Unprompted review
Sonner Toys logo

Reply from Sonner Toys

Thank you so much for the kind words, we look forward to seeing you at the next Comic Con!

Rated 5 out of 5 stars

Great product

Great product, arrived on time as described. Definitely reccommend Sonner Toys!

June 23, 2022
Unprompted review
Sonner Toys logo

Reply from Sonner Toys

Thank you for the review!

Rated 5 out of 5 stars

Great company

Great company that offered an amazing offer in discounts. Even though they’d had numerous orders, the items came quickly and were packaged really well. Great selection they have and it’s a company I will definitely use again. I would recommend anyone to use them, as they keep you up-to-date on your order and provide a quality service.

June 23, 2022
Unprompted review
Sonner Toys logo

Reply from Sonner Toys

Thank you so much for the glowing review Christopher, we really do appreciate it!

Rated 5 out of 5 stars

Excellent all round

Sonner Toys provided excellent customer service, from the updates on when I could expect the preordered items to be in stock to the brilliant packaging and quick delivery. I was really impressed, as my Funko Pops were bubble wrapped and in a box with fragile tape, and were very protected as a result.
I would highly recommend Sonner Toys and will be using them again in the future.

June 23, 2022
Unprompted review
Sonner Toys logo

Reply from Sonner Toys

Hey Alice! Thank you so much for the 5 star review! Our small team really appreciate it and we are so happy that you were satisfied with our service!

Rated 5 out of 5 stars

Fantastic all around

Fantastic all around, have bought from them a few times and no complaints at all. They have great deals often too!

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Kakashi Anbu Funko Pop

Funko Pop arrived on time and very well packaged. Pop was in excellent condition. First time ordering from sonner toys and will definitely buy again. Great job!

June 21, 2022
Rated 5 out of 5 stars

No complaints here

I was a bit hesitant to order here after reading some of the feedback, but I had great experience with them. My order was shipped the next day after I paid and it arrived fast (overseas) and in good condition.

June 21, 2022
Rated 5 out of 5 stars

Skywarp.

Sonner are excellent, every order arrives in perfect condition. I will be buying from them again in the future. Skywarp is in perfect condition so thank you!

June 18, 2022

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