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Sonno Reviews 

13,385
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often assisting with delivery and assembly. The delivery service is frequently highlighted for its punctuality, clear communication, and the helpfulness of drivers who often remove packaging. Many people also commend the superb quality of the products, including beds and mattresses, describing them as luxurious and well-made. However, some customers reported products arriving damaged or developing issues like creaking and flimsiness shortly after purchase.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their politeness, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the politeness,... See more

Product

Users describe positive interactions with the product, with many expressing satisfaction with the quality and... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the beds as superb, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jacob H and Kam arrived early then stated which was good. Both guys were really pleasant and polite. Took bed and mattress to requested room. Would definitely recommend Sonno. Bed looks great!! Really... See more

Rated 5 out of 5 stars

Hi. We cannot recommend this company enough. We ordered a bed frame at a really competitive price, we could choose the day of delivery, which was perfect. We opted for the assembly option and their co... See more

Rated 5 out of 5 stars

Jacob H & Kam were fabulous ❤️ great communication on letting me know when mattress would be delivered. Took old mattress and brought replacement mattress upstairs to bedroom. Friendly and considerate... See more

Rated 5 out of 5 stars

My order was delivered on time. My bed was fitted quickly and efficiently. They checked I was happy with my order before leaving. They removed all rubbish also. Both delivery men were polite and frien... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Children's Furniture Store
  4. Mattress Store

About Sonno

Written by the company

How It Started
Sonno.co.uk is a family run business based in Yorkshire. For over 20 years, we’ve been creating welcoming spaces for a good night’s sleep in hotels, universities and commercial properties, and we’re not stopping there.

How It’s Going
How you wind down and wake up is important to us. We now provide hand-made, made to order beds and mattresses designed for modern homes, to help you drift off to sleep in comfort. Enjoy quality homeware that meets the highest possible standards and is kind to your wallet too.

Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(13,385)

4,853 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service !

Abzy and Majid were amazing with delivering and putting up our bed!!! So quick and efficient would highly recommended to anyone!! Thank you!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Abu and Eby Y were great, they texted me the night before and the morning of my delivery to keep me updated on when they would arrive. They also managed to get up the stairs very fast and timely and made my bed in next to no time. They did the job great and efficiently. Very impressed, would defo recommend

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery

Alex and Jimmy were quick and professional. They communicated well and delivery took all of 5 minutes. Very happy with the delivery, now waiting to see how the mattress turns out😊

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve only had mine for two weeks and…

I’ve only had mine for two weeks and it’s already creaking. The base feels flimsy, and one of their own team told me it’s a common issue with divan beds that have drawers.

It’s supposed to come with a 5-year warranty, but I’ve been told I’ll have to pay for the upgraded headboard again, plus delivery, if it’s replaced.

If I was buying another bed, I’d go with Sealy without hesitation – the quality is far better.

Do your research before you buy. I wish I had now seeing similar negative reviews

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service , I couldn’t fault the speed of order to delivery which was 5 days. Delivery team worked hard and were very helpful explaining other services collection of old mattress and disposal of all the packaging. The bed looks fantastic. I would recommend SONNO if you are looking to purchase a bed, look at this company price was competitive service delivery team exceptional. Big thank you to Jacob and colleague order number Order #93260.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Prague Divan Bed 4ft6

Prague Divan Bed 4ft6
Colour: Charcoal Coniston
Metal clips to secure the two bed bases together do not line up.
Material on the bed just tacked on. Can clearly see tack stiches in corners. Not even sticked all the way down.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Jacob H and Kam did our delivery today…

Jacob H and Kam did our delivery today . They were professional, friendly and most of all careful! Tight staircase to get round which they tackled with ease. They kept me informed of delivery time, calling half an hour before arrival, so no putting everything on hold whilst waiting in during the delivery slot! Brilliant thank you!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Two gentlemen Riasat and Saad from Sono…

Two gentlemen Riasat and Saad from Sono own delivery team delivered our king size bed today. They were able and confident to manoeuvre the large bed up the stairs without damaging anything . They were courteous and patient while we opened the package and double checked to make sure everything was perfect. Much better than the previous third party delivery team.

Thanks Sono excellent bed!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

The two gentlemen who came to deliver…

The two gentlemen who came to deliver and collect my exchange mattress . Named Siasat & Saad were so helpful professional excellent customer service. They went that extra mile to unpack and place the new replacement in the room of choice and so polite and hard working. The whole experience was awesome and quick. Thankyou both of you!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience.

Hi. We cannot recommend this company enough. We ordered a bed frame at a really competitive price, we could choose the day of delivery, which was perfect. We opted for the assembly option and their communication was spot on. They kept us informed of progress along the way and called us on the morning of delivery. Their delivery team were courteous and efficient.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Riasat and Saad worked ever so hard…

Riasat and Saad worked ever so hard delivering and unpacking a mattress in the very hot weather, but they both persevered and got the job done and didn’t leave until I was happy. Cannot fault them or the product.

July 10, 2026
Unprompted review

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