Son of a Tailor Reviews 2,705

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabrics and craftsmanship. Many highlight the unparalleled fit of the garments, often describing them as perfectly tailored. The customer service also receives frequent commendation for being responsive, helpful, and efficient in resolving issues. People appreciate the company's commitment to ensuring customer satisfaction, especially with remakes and adjustments. However, some customers experienced initial issues with the fit of their orders, finding garments to be too long, tight, or not matching their expectations. A few people also reported problems with order accuracy, such as receiving items with incorrect customizations or experiencing significant delays in delivery.

What people talk about most

Product

Consumers find product quality and fit to be very positive. Many reviewers praise the high-quality fabrics,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high-quality... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding,... See more

Order

People report ambiguous experiences with order. While some customers praise fast delivery, receiving items... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the outstanding customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service!!! What a great experience in our European service desert... Our first order wasn't the perfect fit, so we were asked to take pictures from 3 ankles and a lovely lady got bac... See more

Company replied

Rated 5 out of 5 stars

Son of a Tailor uses high quality fabrics that feel soft and rich on your skin. The fit is unparalleled to anything you will find off the rack, and their commitment to delivering a quality product and... See more

Company replied

Rated 5 out of 5 stars

I received my first knit sweater after being an exclusive user of the HiNeck T-shirt over the past 5 years. My sweater did not fit very well, which was surprising with how well my T-shirts fit initial... See more

Company replied

Rated 5 out of 5 stars

I recently bought a few shirts via their store in Copenhagen. Couple of weeks later I got it by post. Two of them did fit perfectly but the third one didn´t. Reaching out to their customer support... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

We reengineer the clothing industry for the planet and people. With our made-to-order model, we reduce overproduction for the planet, and of course, offer perfect fit for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

real luxury

the only reason I have given 4 stars is just because the limited color palette, something that becomes an issue after years of buying their, otherwise, fabulous products.
apart from that, since I discovered this brand, I have been buying consistently tees not only in cotton (short and long sleeve) but in merino wool and can't find a simple default. Quality, service, consistency in the product and what they sell, the online experience... flawless. many so called luxury brands that sell ridiculously overpriced products should learn form SON about what a luxury experience is. Next step should be personal appointments in cities around the world and the offering of special fabrics and even more custom made items.

May 29, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey FR
Thank you for such thoughtful and generous feedback—it truly means a lot. We're especially glad to hear how much you’ve enjoyed the quality, service, and overall experience over the years. Your note about the color range is well taken, and it's something we’re actively exploring as we grow. We also love your vision for the future—more customization and in-person experiences are definitely ideas we’re passionate about too. Thanks for being such a loyal part of the journey!

Sam and the SON Team

Rated 5 out of 5 stars

great quality and customer service

1st tshirt shipped was a bit too fitted, sent back with pictures, they adjusted it like real pros and shipped back a perfectly fitting tshirt. Oh and all for free. Allowing me to keep the 1st shirt to gift it to anyone I want.
Awesome quality and customer service for a change.

June 6, 2025
Unprompted review
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Reply from Son of a Tailor

Hey Pierre
Thank you for the great feedback! We're so glad we could get the fit right for you—and that you had a smooth, hassle-free experience along the way. It's awesome to hear the first shirt found a second life too. We're here anytime you need more of that perfect fit!

Sam and the SON Team

Rated 5 out of 5 stars

Son of a Tailor: More than a for-profit-only business…

Son of a Tailor: a business organization dedicated to custom tailoring finely-made clothing out of premium materials with a guarantee to remake a garment, without charge, if the fit is not satisfactory. The fit of the crew-neck T-shirts I ordered is quite fine, the material superb. An order of sweater-shirts is being remade for a refined fit. The process of returning the first item and determining new measurements for a re-make was hassle free and particularly cordial. Moreover, the disciplined, passionate commitment to particular values regarding life as well as production of tailor-made fine garments makes Son of a Tailor an enterprise I value associating with. Hoping for a long relationship of being well dressed by these Good Folks.

April 25, 2025
Unprompted review
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Reply from Son of a Tailor

Hey Lucias,
Wow, what a fantastic review! We're happy to hear that you are pleased with our materials and the fit of your T-shirts. We appreciate your comments about the remake process and our values. Thank you for your kind words; we look forward to a lasting relationship.

I wish you a great weekend ahead.
The best wishes
Simon & the Son team

Rated 5 out of 5 stars

This is a real brand and crew that…

This is a real brand and crew that actually care about finding the fit for you body size, not just sell you whatever s new or in stock. Outstanding customer service.

May 8, 2025
Unprompted review
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Reply from Son of a Tailor

Hey Brice,
We're happy to hear that you had such a positive experience! It means a lot to us that you appreciate our dedication to finding the perfect fit for every body. Thanks for your feedback!

Best, Frederik & the SON Team.

Rated 1 out of 5 stars

Great Idea. Poor Execution.

I really liked your brand and its mission – it honestly stood out to me.

But the way it’s set up… feels frustrating.

If a brand truly cares about sustainability, wouldn’t it make more sense to create a clear, easy-to-use sizing system – instead of offering a “Free Remake Guarantee”?

Shipping clothes across the world and then doing it all over again – just because you don’t want to design a simple sizing guide – makes no sense.

Before posting this, I actually asked for help. But the answer I got was an even more complicated measuring method.

Let’s be real – most people can measure themselves easily.
But no one knows your brand’s internal standards or where exactly to measure.

In the end – just a big disappointment.

June 4, 2025
Unprompted review
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Reply from Son of a Tailor

Hey Witold,
Thanks a lot for taking the time to write this review, and we have been in touch through email - thanks for your understanding. As mentioned, we also offer standard sizes, and you can switch between standard sizes and custom sizes, I just think you missed the option. You can always get back to me in case there should be any issues at all.

Best wishes
Simon & the Son team

Rated 5 out of 5 stars

Quality products and customer service

Quality products and customer service

June 3, 2025
Unprompted review
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Reply from Son of a Tailor

Hey Sam
Thanks for taking the time to leave a review. We appreciate your great feedback!
Sam and the SON Team

Rated 4 out of 5 stars

Great support and quality

I've been ordering from SoT for a couple of years.
The support is easily the best I've experienced in online business: they're fast, competent and always willing to satisfy the client.

The cotton used for the classic t-shirt is really good and it lasts a long time with normal care (as for the knitwear, I don't know as I've never tried it).

They improved the collar of the polos and it seems that also the one on the t-shirts is holding better (I would still make the collar on the medium weight t-shirts a bit thicker though).
They improved the shipping times and the delivery is always on time.

Small increase on prices lately but still competitive with discounts and the free remake guarantee.

June 2, 2025
Unprompted review
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Reply from Son of a Tailor

Hey Nicolo
Thank you so much for your continued support and thoughtful feedback! We're thrilled to hear that you've had such positive experiences with our customer support team.

We're also glad you’ve noticed the improvements we've made to the collar design and shipping times — your input truly helps guide our ongoing efforts to improve. We appreciate your suggestion regarding the medium weight t-shirt collar and will definitely pass that along to our product team.

While there has been a small price adjustment, we're committed to offering great value through our discounts and remake guarantee, and we’re happy to hear that’s still coming through for you.

Thanks again for being a loyal customer — we look forward to serving you for many more years!
Sam and the SON Team

Rated 5 out of 5 stars

Great Quality

Great Quality. Great Fit. Great Service. Probably own more than 30 high collar cotton t shirts and made it to my Daily 🤩

May 29, 2025
Unprompted review
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Reply from Son of a Tailor

Hey Falk
Thank you for your review and your support! We are so glad to hear.

Sam and the SON Team

Rated 5 out of 5 stars

Great service.…

I have ordered 7 shirts from these guys and the fit is perfect. I had a problem with the seam on one garment and they remade it with no argument. Their pricing is competitive with off the rack suppliers which for a custom fit is great value. Top notch product and service.

May 28, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Stephen
We're glad you're happy with the fit and our service. We appreciate you bringing the seam issue to our attention and are happy we could resolve it. Thanks for your positive feedback!
Sam and the SON Team

Rated 5 out of 5 stars

Amazing shopping experience

Amazing shopping experience. Ordered 5 T shirts. They sent one to verify the fit, the fit was no ok, took pictures for them and they recommended the new fit which fit perfectly.

Really love the t shirts

May 27, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Dan
Thanks so much for your kind words! We're really glad the process worked out and that you're loving the final T-shirts. It's always great to hear when everything comes together just right. We appreciate your support and hope you enjoy wearing them!
Sam and the SON Team

Rated 5 out of 5 stars

Great process, happy with the result

I wasn’t sure how a company would be able to do custom fit shirts online. When the first shirts reached, they did not fit exactly how I wanted it, but the process to remake was great. Frederik was extremely detailed in his suggestions on the changes and was also open to my suggestions on how I wanted the shirt to fit. The result is an amazing t shirt that fits beautifully. I’m very happy with the process and the result.

May 13, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Charles
Thanks so much for the great feedback! We're really glad you gave us a shot. Sorry the first ones weren’t quite right, but awesome to hear that the remake process went smoothly. Frederik will be happy to know his help made a difference. We're stoked that you ended up with a shirt you love—can’t wait to make more for you!
Sam and the SON Team

Rated 5 out of 5 stars

Perfection

What a service in this day and age! My shirt didnt fit quite right got feedback on some changes and received a new t shirts that fits perfectly. Incredible!

May 15, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Rogier,
Thank you for your review! We're glad you enjoyed your experience! It's great to hear we could provide a shirt that fits perfectly.

Sam and the SON Team

Rated 5 out of 5 stars

Just perfect

Just perfect. Higly recommended.

May 8, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Thank you for your review! We appreciate your recommendation :)
Sam and the SON Team

Rated 5 out of 5 stars

Excellent service

Excellent service! Replacement shirts fit perfectly and were delivered quickly!! Thank you!

May 23, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey David
We're happy to hear that the replacement shirts fit perfectly and were delivered quickly. Thank you for your positive feedback!

Sam and the SON Team

Rated 5 out of 5 stars

I ordered a few shirts from Son of a…

I ordered a few shirts from Son of a Tailor, and while the first batch didn’t fit quite right, their customer service was fantastic. They made the replacement process easy and quick, and the new shirts fit perfectly. The quality is excellent, and the whole experience showed how much they stand behind their product. I’ll definitely be ordering again!

May 19, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Ryan
We're so happy to hear that our customer service resolved the fit issue and that the replacements fit perfectly! It's great to know the process was easy and quick. We appreciate you recognizing the quality and our commitment to our product. Thanks for your support; we look forward to your next order!

Sam and the SON Team

Rated 5 out of 5 stars

This shop is incredible

This shop is incredible. Ordered from the US, and size wasn’t quite right (my fault completely) and they perfectly fixed it. Will be coming back again and again. This is professional tailoring at its best.

May 14, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hello,
Thank you for your review! We are so glad to hear that you received a perfect fit and hope to continue to provide great service and products for you :)
Sam and the SON Team

Rated 5 out of 5 stars

Great fit, quality, and service

Great fit, garment quality, and service. They followed up nicely on their remake guarantee. My long sleeve tee was too tight, they made adjustments to the fit, and sent me a new garment that fit just right. I have a few tees and a rugby shirt so far; will likely order more in the future.

May 20, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Adi
We're happy to hear that the adjustments made to your long sleeve tee resulted in a great fit! We appreciate your positive feedback on our garment quality and service. Thank you for your support; we look forward to future orders.

Sam and the SON Team

Rated 5 out of 5 stars

Top Service

Top Service, Top Products. I‘m a Fan!

May 23, 2025
Unprompted review
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Reply from Son of a Tailor

Thanks a lot Peter! We're a fan of you!

Have a nice weekend.
Best
Simon & the Son team

Rated 5 out of 5 stars

Exceptional Craftsmanship

Son of a Tailor is an exceptional company in this day and age. Superior materials and craftsman ship and top notch customer service. I have purchased several t-shirts recently and have fallen in love with their products.

Life time customer now, will continue to purchase from Son of a Tailor

May 21, 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Ronnie.

We're happy to hear that you've fallen in love with our T-shirts! We truly appreciate your kind words regarding our materials, craftsmanship, and customer service.

Best, Frederik & the SON Team.

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