Soolinen Reviews 1,389

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 393 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products, noting that items often did not match their descriptions or the images online, particularly concerning fabric and color. Reviewers also frequently encountered issues with their orders, such as receiving incorrect sizes or entirely different items than what was purchased. The return policy was a significant point of frustration, with many finding it difficult and costly to return items, often without receiving a full refund. Additionally, many felt the pricing was too high given the perceived low quality of the products. However, some customers also noted that they were satisfied with certain items, praising the designs and finding some products to be of good quality and fit. A few other people also felt that the clothing styles were unique and appealing, and appreciated the timely delivery of their orders.

What people talk about most

Product

People report ambiguous experiences with product quality and accuracy. Many reviewers express disappointment,... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the great... See more

Order

Consumers consistently express significant dissatisfaction with their orders. Many report not receiving... See more

Return policy

Reviewers express significant dissatisfaction with the return policy. Many customers report difficulties... See more

Price

Users describe negative interactions with price, frequently reporting that the quality of items does not... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I actually love there designs and I've gotten a couple of things from them that are wonderful. But the quality of the materiels is generally terrible. Pieces that are padded (like the one I love) ov... See more

Rated 3 out of 5 stars

Some of your clothes are beautiful and different. Because of that I suppose it allows you to raise the price. I would purchase a lot more if the prices were cheaper. The other thing is, I do not like... See more

Company replied

Rated 3 out of 5 stars

I did not like the fact that the garments look totally different from the photos. There are no refund attachments and 10% and 20% gift cards are not enough for the money a person spends to get these... See more

Rated 1 out of 5 stars

The pictures of dresses are lovely, but the reality is frightful. The overall quality is poor. An XL was ordered but a tiny "standard size" ( a one size fits all) was sent- the dress was equivalent t... See more


Company details

  1. Women's Clothing Store
  2. Costume Jewelry Shop
  3. Fashion Accessories Store
  4. Fashion Designer
  5. Jewelry Designer

Written by the company

What we do? Soolinen.com designs and makes chic plus size dresses and outfits. We provide custom make service for every customer. Our designer team: Talented designers from US, China, Japan, France, Italy and India. What you find here: 1. We have around 40% repeat customers and they tend to leave reviews on our website, not here. 2. We can't guarantee 100% satisfaction and we try our best. Outfits may not fit perfectly, which happens frequently for online shopping. And those customers tend to come here and still, we try every effort to make 100% satisfaction

Free Shipping Over $120

Written by the company

Worldwide Delivery
Free Return Guarantee
30 Days Return Guarantee
24 Hours Customer Service
All emails will be replied within 24 hours on business days.

Free Custom Tailoring Service

CustoMade to Fit You Perfectly, Inside and Outm

We offer professional custom clothing services for every style, occasion and body shape. From fabric selection to precise cutting and detailed fitting, every piece is crafted exclusively for you. Whether it’s daily casual, business formal or special-event outfits, we design and tailor to highlight your unique temperament and ensure comfort, elegance and a truly one-of-a-kind fit.

Contact info

80% Off Today!- Soolinen

Save 60% to 80% On Trending New Outfits

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I payed for my ordeer via PaylPal.

I payed for my ordeer via PaylPal.
I never recieved the dress I ordered and I didn't hear an7ything from SOOLinen.

July 12, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Joan
Please send an email to sales@soolinen.com and tell us your order number.

We usually reply to your email within 24 hours on weekdays.

We will help you.
Best Regards,
Summer

Rated 5 out of 5 stars

Soolinen was a great find for me.

Soolinen was a great find for me.
Categorizing specifics such as lace and retro, etc. made it easy to find the products I was looking for.
I appreciated the models were photographed in such a manner to show minimalistic details.
Descriptions of the article were succinct. Who wants to read a lengthy dissertation? Not me!

December 5, 2025
Unprompted review
Rated 3 out of 5 stars

Some of your clothes are beautiful and…

Some of your clothes are beautiful and different. Because of that I suppose it allows you to raise the price. I would purchase a lot more if the prices were cheaper. The other thing is, I do not like to pay American dollars so perhaps you could change it by making it possible to pay in Australian dollars. The exchange is an extra expensive to the buyer. Edda Johansson.

June 19, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Edda
Thank you for liking our product and for your suggestions.

We will gradually improve our system.

Here is a 10% discount code: saleCQ10. You can use it when placing your order.
Best Regards,
Summer

Rated 5 out of 5 stars

Corduroy

I love the unique styles and variety on Soolinen.I wish they had a store in Toronto ! I ordered a corduroy dress and jumper which I am very happy with. Shipping took 2 weeks. Thank you!

November 10, 2025
Unprompted review
Rated 4 out of 5 stars

On Time Delivery Without Status Notifaction

Delivery was on time however, I would have status email notification on the tracking. With Notifications I had no Idea when it was to deliver.

January 16, 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Julia
After your order is shipped, the delivery time is generally 7-15 business days.
Best Regards,
Summer

Rated 5 out of 5 stars

I would like to say I like the clothing…great peices

I would like to say I like the clothing so far. There were times it was touch and go. Every now and then they would send me the wrong size but other then that I’m happy with my products. I would like to send you a photo of my items but I’m not home at the moment.
Thank you for everything, I’ll be shopping again in the near future.
Maria M Reyes

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Love SooLinen

I have been shopping at SooLinen for several years. The items I purchased were all a win! I’ve gotten sweaters, shoes, pants and I love them all. My purchases have been true to the description and the quality is great. I just received 2 items yesterday, love them.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

SAVE YOUR MONEY FOLKS!!!!

Another chinese or japanese company selling crap for way more money than it's worth with a return policy where you have to pay for the return. SAVE YOUR MONEY FOLKS!!!!

February 5, 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Aine
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 5 out of 5 stars

I ordered 2 lovely dresses

I ordered 2 lovely dresses, which arrived within the time frame that was told to me. The dresses were exactly as I had seen from the photos. They fit well and I like the quality. This was my first time using this company. So far so good.

February 1, 2026
Unprompted review
Rated 2 out of 5 stars

It very confusing on how to return item you have to send another email turn around on email reply to slow .

Very disappointed, the item did match the picture advertised. Quality
Of material poor.

Although, the shipping turn around was fast for item from overseas.

January 30, 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Judy
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 5 out of 5 stars

I’m very happy with my purse 👜!

I’m very happy with my purse 👜!! After reading reviews, I didn’t have to wait long for shipping and the product description was exactly as advertised. I wish it came with pockets for the inside, but otherwise I’m happy and love the material!

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered over 10 times and have…

I have ordered over 10 times and have loved the products. They are my favorite. The clothes are unique, well made and fit great. Most people are used to amazon delivery and are judging the company by that fast delivery. These products are coming from overseas and it is always worth the wait.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered 3 items

I have ordered 3 items; I received 1 that was to small; I contacted the company several time with emails I never received an awnser the other 2 item I have yet to receive the tracking number is bogus unless you like aggrevation and loose money STAY AWAY from sooline.01

January 6, 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI gilda
Order processing takes time, especially international shipping.

Furthermore, your two subsequent orders were placed 12 days and 21 days after the first order was purchased.

Here are the tracking links for the remaining two orders:

https://www.17track.net/?nums=UK887072288YP

https://www.17track.net/?nums=UK859771893YP

One package has arrived at your local post office and will be delivered soon.

If you have any questions about the size of the first item,

please email sales@soolinen.com to arrange a return or exchange.

We usually reply within 24 hours on weekdays.

Thank you.

Summer

Rated 1 out of 5 stars

Never order anything again

Item ordered was too big, contacted company for return instructions. I was offered a 10% refund off the purchase price. When I declined that generous offer I was given an address and told to not use UPS id FedEx or other large shippers as they would apply additional customers charges. Is this even legal?

Copy of response from company:
If you keep this product
I may apply for a refund of 15% of the product amount or apply for a gift card with a 30% product amount for you (choose one of the two)

If you still insist on returning, please check the specific information below:
Thank you for coming back.
Please return items to the following address:

Name: Zhang Xianghong

Address: G, 2nd Floor, Building 1, Zhongjun, Pengcheng, Shajing Street, Baoan District, Shenzhen
City: Shenzhen
Zip code: 518104
Province: Guangdong
Country: China
Tel: +8615039598691

Please use the cheapest shipping method and mark the item as "Return" or mark it with a very low value ($10 per item)

to avoid any customs fees.
We are not responsible for customs duties on returned packages
Please do not use Fedex or DHL and ups as it will charge customs fees for returned items.

Please be sure we will issue a refund or exchange upon receipt of the returned item.

Please let me now the tracking information after shipping.
Thanks.

Never order from Soolinen

January 20, 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Trudy
We haven't said we'll charge customers any extra fees.

We're just suggesting against using UPS or FedEx for returns.

These couriers have complicated customs clearance processes and are expensive.

Of course, you can use these couriers for returns.

We won't stop you; we respect your choice.

Best Regards,
Summer

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