Soothing Home Reviews 

1,025
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, most reviewers were somewhat happy with their experience overall. Many people find the couch covers to be of wonderful quality, featuring lovely textures and designs that nicely enhance their living space. Shoppers frequently mention that the items fit furniture perfectly, stay securely in place, and effectively protect surfaces from active pets. Some reviewers were not happy with significant shipping delays, leaving multiple orders completely unfulfilled for several months without proper updates. Buyers additionally highlighted persistent frustrations regarding unhelpful responses from customer support agents when attempting to secure prompt refunds. Consumers noted that communication channels were lacking, making it difficult to resolve issues or speak directly with someone.

What people talk about most

Product

Reviewers express ambiguous feedback about product experiences, with high disagreement among consumers. Many... See more

Order

People report ambiguous experiences with order processes, as opinions and outcomes vary significantly among... See more

Refund

Consumers find refund experiences to be overwhelmingly frustrating due to severe delays and lack of... See more

Response time

Customers consistently note negative experiences with response time, highlighting excessive delays and... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently reporting frustration with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This is a mixed review and I’ll explain why. For the product itself, they rate a big 5! My sectional is tan and the tan covers are nearly a perfect match and it looks fabulous! BUT I placed my orde... See more

Rated 3 out of 5 stars

The product is great, as described. But took almost a month to receive and tracking notifications would come and go.

Rated 4 out of 5 stars

I like this product. I would like to see possibly a thicker material. But overall, it was very easy to insert into my sofa. The customer service team was easy to contact and speak to a live represe... See more

Rated 4 out of 5 stars

Would have liked a tag inside stating where the front and back are on these. It would make it easier to place on the sofas. With that said they are working great. With the dog hair on them instead of... See more


Company details

  1. Home Goods Store

Written by the company

Offering thoughtfully curated home products with one thing in mind, your comfort.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(1,025)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

The covers came in a very shot time

The covers came in a very shot time. I realized that I had made a mistake. My very small sofa had only two pillows on the seat and back and I ordered three. I contacted customer service who told me if they hadn’t shipped, the order could be canceled. I received them a few days after the phone call. They fit on my sofa and I love them! Now I have an extra back and seat cover if anything happens.
I love the color and they are so easy to put on and remove, wash beautifully, and look terrific.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Consistent quality

I ordered additional covers for the chair portion of my sectional separately from the other covers. The fit was perfect and the color matched the original one I bought. Would absolutely recommend.

May 30, 2025
Unprompted review
Rated 2 out of 5 stars

I wanted to like these and I did for…

I wanted to like these and I did for the feel and look of them. But they would not stay put on the couch. Other brands have ties that wrap around the back to keep everything in place- I highly recommend the company to add this feature. I wound up buying a different set from a different company with the ties to keep everything in place.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I accidentally ordered two pillow covers instead of two arm covers. I sent an email asking for this to be corrected and it was. Wonderful customer service and I love my sofa covers! Win win.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE the couch covers

I LOVE the couch covers. The only downside is they are NOT waterproof. I found that out when my special needs son had a potty accident on it. I still love them and they keep the couch looking good.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

The product color and quality are…

The product color and quality are great. They fit my sofa perfectly and I don’t have to keep adjusting a sheet to protect it from my dogs. Three big dogs and it’s holding up wonderfully, doesn’t slip and doesn’t snag.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Stays securely in place

Our couch covers were delivered in a very timely manner and were definitely as advertised! The color and fit is perfect! Even with a very active dog they have stayed in place and look like the day we bought and put them on. We will be ordering again in the future.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical about this purchase…

I was skeptical about this purchase, but really enjoy how soft they are and how well they fit. I wish it was clear as to whether or not they are liquid resistant. I have six dogs who are on and off the furniture all day, and the covers stay in place. I have washed and dried them on low several times, and they still look great.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give it 0 stars

If I could give it 0 stars, I would. I placed my order around April 20 and received it May 29. I had it on my couch for 2 hrs and my dog chewed a huge hole in it!!! What a waste of $103.89!

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give ZERO stars I would

If I could give ZERO stars for my experience with Soothing Home, I would. After numerous phone calls and emails back and forth between myself and their "Customer Service", I still have nothing resolved. Well over a month after ordering a numerous covers for a large sectional sofa, I do not have my order, and the money has not been returned to my credit card as requested. It started with shipment delay after "creating the label", then went to declaring shipment being lost. I was told that it was reshipped and they would forward tracking info ASAP. Never heard from them, and evidently they never reshipped. I repeatedly got "canned" emails from their employees, stating that they understood my frustration, would look into it, and get back to me shortly. I am DONE with waiting on my items and have now had to demand a refund since they have not done so. I was able to order covers from a different company and received them within 2 days...AND, I like the color, texture and quality better. Soothing Home is an absolute fraud of a company.

May 27, 2025
Unprompted review
Rated 4 out of 5 stars

I love these covers

First of all, I love these covers for the ease and how sophisticated they look! Also, Soothing Home was very understanding when I accidentally ordered an extra item and told me to keep it rather than go through the hassle of a return!

April 30, 2025
Unprompted review

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