Soothing Home Reviews 

1,025
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, most reviewers were somewhat happy with their experience overall. Many people find the couch covers to be of wonderful quality, featuring lovely textures and designs that nicely enhance their living space. Shoppers frequently mention that the items fit furniture perfectly, stay securely in place, and effectively protect surfaces from active pets. Some reviewers were not happy with significant shipping delays, leaving multiple orders completely unfulfilled for several months without proper updates. Buyers additionally highlighted persistent frustrations regarding unhelpful responses from customer support agents when attempting to secure prompt refunds. Consumers noted that communication channels were lacking, making it difficult to resolve issues or speak directly with someone.

What people talk about most

Product

Reviewers express ambiguous feedback about product experiences, with high disagreement among consumers. Many... See more

Order

People report ambiguous experiences with order processes, as opinions and outcomes vary significantly among... See more

Refund

Consumers find refund experiences to be overwhelmingly frustrating due to severe delays and lack of... See more

Response time

Customers consistently note negative experiences with response time, highlighting excessive delays and... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently reporting frustration with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This is a mixed review and I’ll explain why. For the product itself, they rate a big 5! My sectional is tan and the tan covers are nearly a perfect match and it looks fabulous! BUT I placed my orde... See more

Rated 3 out of 5 stars

The product is great, as described. But took almost a month to receive and tracking notifications would come and go.

Rated 4 out of 5 stars

I like this product. I would like to see possibly a thicker material. But overall, it was very easy to insert into my sofa. The customer service team was easy to contact and speak to a live represe... See more

Rated 4 out of 5 stars

Would have liked a tag inside stating where the front and back are on these. It would make it easier to place on the sofas. With that said they are working great. With the dog hair on them instead of... See more


Company details

  1. Home Goods Store

Written by the company

Offering thoughtfully curated home products with one thing in mind, your comfort.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(1,025)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

So happy with your product yand service

your you everything I’m so happy with the covers I usage them for my sofa and my travel trailer fits perfect I did accidentally ordered wrong color on my second order but you were so helpful when I returned the wrong color you sent the right color thank you so much very satisfied with five stars and more thanks again

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Light grey couch covers

The couch covers fit great except the chaise cover but I knew that when I ordered. Ours is a little shorter than what they make. We have someone that can alter it. Would definitely order again!!! Love to see our pups on it and it stays clean . Also they wash up nice!

June 20, 2025
Unprompted review
Rated 4 out of 5 stars

Cover experience

At first my dog and cat were hesitant to get on the sofa with new covers. Now they love it. I love the look and feel of covers. My only criticism is the long wait for delivery and no updates. Wish now had ordered another set in different color.

July 2, 2025
Unprompted review
Rated 3 out of 5 stars

Good product, terrible service

I like the product very much, but... the delivery time was absurdly long (45 days from placing the order and being charged) until the package arrived. There were no updates and no information as to the whereabouts of my order. When I was finally contacted by customer service, the agent was polite and apologetic, and promised to expedite my order. (And apparently did not). However, it took numerous emails to the company to finally get that agent to contact me. While I definitely recommend the furniture covers, I am very unhappy with the lack of communication or updates, and with the exceptionally long delivery time despite being charged immediately. Be aware!

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful product

The ordering process was easy, the arrival was fast and the product is amazing. For pet parents these covers are a life saver.

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the wait

Worth the wait! Outstanding quality. Everyone loves the look & feel of the cushion covers.

June 11, 2025
Unprompted review
Rated 4 out of 5 stars

Legit company

My order was delayed recently for a bit in shipping and customs and I began to doubt I would ever receive my covers. I emailed several times and always received a prompt reply. I have now received my covers and I am so pleased with them! They are very comfortable and look so good! I can say they are a legitimate company and I believe they want to serve their customers the best way they can.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and service

Ordering was easy, delivery was fairly fast, and I love my sofa covers. They're so easy to use and clean, and look really nice. Also very comfortable!
Very happy and planning to order more colors soon.

May 25, 2025
Unprompted review
Rated 3 out of 5 stars

Ordered a set the first time

Ordered a set the first time, came promptly, no issues. I liked them and decided to order a second set so I could put new ones on while washing the other set. Took over a month for them to arrive, and when they finally arrived, they'd sent the wrong thing. I ordered a chaise cover, 5 back covers and 2 seat covers. They sent 2 back covers and 5 seat covers, the opposite of what I'd ordered. I emailed them to find out what could be done, and to date, they haven't deigned to respond. They're good if you get what you want, but if you don't, I guess you're just stuck with whatever you get. Good luck to you.

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

Wait..wait..and more waiting for order.

This is my 2nd purchase from this company. First order went exactly as planned, received the cover within a week or so. Second order however is a complete mess. I ordered May 8, 2025 and received an email stating I will receive the covers within 3-5 business days...great! Ok it is now June 23, 2025 and I am still waiting for the covers. On 5/23, I contacted the company, they explained that there is a back order and I should receive them soon. Contacted them again on 6/2/25 on status of covers..I am now told that they will expedite my order. Well guess what on 6/9/25 I received an email showing that my order was just received in CHINA. Needless to say I am very upset about this considering the site shows the company is in Nevada.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery time factor

Based on the frequency of adds i decided to try this product. It just took so long for my covers to arrive. Once they did finally arrive, I put covers on my couch and love them. The other downside was I saw in the adds different patterns but could not access anywhere in website to choose another pattern.

April 12, 2025
Unprompted review

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