I really love Sophia Mae, I love the aura parfume and every hairproduct they sell. I’ll keep buying from this brand till I have no money anymore hihi love the authenticity from this brand and the ne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
10 out of 10 I ordered the eyeshadow, 2 lipliners and a eyeliner. I just tryed them out and omg the lipliners are pigmented and creamy. The eye liner omg the brown is so beautiful, pigmented and ver... See more
Company replied
I’m absolutely in love with this eyeliner! It’s so easy to use, and the tip creates such a precise beautiful line. I first ordered the black one to try it out, and I was so impressed that I couldn’t r... See more
Company replied
Everything! I’m always buying niche fragrances but then I got curious About this brand and BAM ! The fragrances are next level! Never in my life smelled anything this good! I’m need to buy all the fra... See more
Company replied
Company details
Written by the company
Amusing you with divine items that empower the muse in you.
Contact info
Netherlands
- cs@sophia-mae.com
- sophia-mae.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased something for a gift
Purchased something for a gift. Incredibly satisfied with the product and timely delivery.
December 12, 2025
Reply from SOPHIA MAE
Hi Plamena,
Thank you so much for your kind review.
We are delighted to hear that you were happy with the product and that it arrived on time. It is great to know it was chosen as a gift, and we truly appreciate you taking the time to share your experience.
Enjoy your order!
A Muse,
Veerle from SOPHIA MAE
Jodie welcomed us in the store and gave…
Jodie welcomed us in the store and gave us a tour because it was our first time in the store. She was kind warm and knowledgeable. I bought the tanning mist and love it! Will be back soon to purchase the candle and parfum
December 14, 2025
Reply from SOPHIA MAE
Hi Eline,
Thank you so much for taking the time to share your experience.
We are delighted to hear that you felt warmly welcomed during your first visit and that you enjoyed the personal introduction to our store.
We truly look forward to welcoming you back soon for the candle and perfume, enjoy!
A Muse,
Veerle from SOPHIA MAE
Disappointing customer service
The products may be nice, but the customer service is aweful. I placed an order that was clearly not progressing and according to DHL not dropped off for delivery. I repeatedly asked the customer service to send me a replacement as it was clear the order wouldnt arrive. This was refused, it was made my problem, i had to fill in a form, etc and when they finally accepted that the order wouldnt be delivered 1,5-2 weeks later, one of the items i ordered was no longer available and the order arrived after the occasion i needed it for. Very disappointing.
December 5, 2025
Unprompted review
Reply from SOPHIA MAE
Hi Floor,
Thank you for sharing your experience. We’re truly sorry for the inconvenience you encountered.
After reviewing the situation, we can see that your parcel was unfortunately never delivered by DHL. This is very frustrating and, especially during busy periods, delays or misplaced parcels can occur.
Our customer service team immediately opened an investigation with the carrier, but we also reached out again because we didn’t want to keep you waiting any longer. At that moment one of the items you originally ordered had gone out of stock, which meant we were unable to include it in the replacement order. We understand how disappointing this was, particularly since you needed the products for a specific occasion.
Although situations like this are outside of our control, our team always aims to support you as best as possible and follow the correct procedures to resolve issues quickly and fairly. We truly appreciate your patience and hope you enjoy the new order we sent out.
A Muse,
Team SOPHIA MAE
Amazing products and packaging experience
The way everything is packaged gives a very luxurious feeling. And i love every product.
December 1, 2025
Reply from SOPHIA MAE
Hi Tom,
Thank you for your positive feedback.
Enjoy your SOPHIA MAE products!
A Muse,
Veerle from SOPHIA MAE
Reply from SOPHIA MAE
Hi Diana,
Thank you for your positive words.
We hope you enjoy your order!
A Muse,
Veerle from SOPHIA MAE
the packaging
the packaging, the extra silk cover, the smell, everything is so nice!
November 21, 2025
Reply from SOPHIA MAE
Hi Sanni,
Thank you for your loving words.
We hope you enjoy your SOPHIA MAE products!
A Muse,
Veerle from SOPHIA MAE
In love
I’m absolutely in love with this eyeliner! It’s so easy to use, and the tip creates such a precise beautiful line. I first ordered the black one to try it out, and I was so impressed that I couldn’t resist getting the brown shade as well. So now I have both colors. Definitely a must-have and highly recommended!
November 12, 2025
Reply from SOPHIA MAE
Hi Ela,
Thank you so much for sharing your experience.
It’s wonderful to hear how much you’re enjoying the eyeliner. The precise tip and effortless application are exactly what we aim for, so it’s great to know it’s working so well for you.
How lovely that you now have both shades. We hope they continue to make your routine even more enjoyable. Enjoy!
A Muse,
Veerle from SOPHIA MAE
I love the spray tan
I love the spray tan! I’ve used it twice and it looks great, the quick delivery is also very nice
November 10, 2025
Reply from SOPHIA MAE
Hi Anja,
Thank you for your sweet words about our Tanning Mist and our delivery, we hope you enjoy your order!
A Muse,
Veerle van SOPHIA MAE
Reply from SOPHIA MAE
Hi Suzanne,
Thank you for your loving words.
We hope you enjoy your order!
A Muse,
Veerle from SOPHIA MAE
Reply from SOPHIA MAE
Hi Esma,
Thank you for your positive feedback.
We hope you enjoy your order!
A Muse,
Veerle from SOPHIA MAE
I like the quote on the inner side of…
I like the quote on the inner side of the box. Items are shipped save, the extra paper inside the box keeps the products in place.
October 28, 2025
Reply from SOPHIA MAE
Hi,
Thank you for your loving words.
We hope you enjoy your SOPHIA MAE products!
A Muse,
Veerle from SOPHIA MAE
Reply from SOPHIA MAE
Hi Lisa,
Thank you for your kind words.
We hope you enjoy your order!
A Muse,
Veerle from SOPHIA MAE
The website is very easy to use en…
The website is very easy to use en works well oh and looks great of course. And when everything was ordered, it was send the same day and all the products are in beautiful packaging!!! A big fan over here of all the products from Sophia Mae!
October 20, 2025
Reply from SOPHIA MAE
Hi Charlotte,
Thank you so much for your lovely words!
We’re so happy to hear that you enjoyed your shopping experience and that your order arrived quickly and beautifully packaged.
We can’t wait to welcome you back to SOPHIA MAE soon!
A Muse,
Veerle from SOPHIA MAE
Reply from SOPHIA MAE
Hi Floor,
Bedankt voor je positieve feedback.
Veel plezier met je bestelling!
A Muse,
Veerle van SOPHIA MAE
Reply from SOPHIA MAE
Hi Charlotte,
Superfijn om te lezen dat je zo tevreden bent over onze service. Dank je wel!
A Muse,
Team SOPHIA MAE
Reply from SOPHIA MAE
Hi Ell,
Thank you very much for your kind review. Enjoy our dry shampoo!
A Muse,
Team SOPHIA MAE
Nice scent but doesn't really linger
I recently purchased the 'AURA' and received a travel size for free which is really nice. I really like the scent but unfortunately it doesn't linger that much. It's nice the first hour and after that you hardly still smell it.
August 26, 2025
Reply from SOPHIA MAE
Hi Julia,
Thank you for sharing your experience with AURA eau de parfum and for your kind words about the scent and the travel size gift!
We’re happy to hear you enjoy the fragrance, though we understand it can be disappointing when it fades quicker than expected. To make the scent last longer, it can help to apply the fragrance on moisturized skin, as hydrated skin holds scent better.
We hope you enjoy your order!
A Muse,
Veerle van SOPHIA MAE
The Majestic Mist is the best…
The Majestic Mist is the best dryshampoo i’ve ever tried. Also smells nice. Would def recommend
August 28, 2025
Reply from SOPHIA MAE
Hi Veerle,
What an amazing compliment, thank you!
We’re happy to hear that The Majestic Mist is your favorite dry shampoo and that you love the scent as well. We truly appreciate your recommendation.
Enjoy!
A Muse,
Veerle from SOPHIA MAE
Good quality products
Good quality products, shipped quickly and I loved that I also got a little sample
August 4, 2025
Reply from SOPHIA MAE
Hi Amber,
Thank you for your kind words! We’re delighted to hear you’re happy with the quality of our products and that your order arrived quickly.
We hope you enjoy your order!
A Muse,
Veerle from SOPHIA MAE
altijd happy
July 25, 2025
Reply from SOPHIA MAE
Hi Chey,
Bedankt voor je positieve feedback, dat vinden wij leuk om te lezen.
Heel veel plezier met je bestelling!
A Muse,
Veerle van SOPHIA MAE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.