I received good service, but I found the information a bit lacking and had to ask for it myself. I was worried they might have made a mistake, and I would rather call customer service by phone than ch... See more
Company replied
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Review summary
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Was really disappointed to begin with when I realised the items were being shipped direct from the far East and it seemed the whole website, ‘about us’ etc was maybe not what it seemed. The delive... See more
Company replied
I hesitated before ordering the magda set because sizing usually stresses me out. Glad I went for it though it fits better then I expected and feels secure without being tight.
Company replied
Absolutely fraud. Never picks up their phone, always responds at 3am and next business day, definitely some fake address they have at Wyoming, sourcing from China. Pressured me multiple times to accep... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
3.1
Average
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
I was sceptical after reading reviews on here but decided to take a leap and so glad I did. Delivery came in 14 days which I expected considering where it is shipped from. The garments are beautiful and I really like them. I had an issue with one garment being far too large even though I based it off the size chart. I spoke to customer service who got back to me immediately and were absolutely wonderful, so kind and lovely and are sending out a replacement in the correct size without any qualms. Special mention to Theresa whom I spoke to :) if youre happy with a 2 week wait and want beautiful underwear thats comfortable then I would recommend.
July 20, 2026
Unprompted review
Awful company
Awful company. I tried to cancel order 1 hour after placing it. I was told they couldn't do that because they had passed it on to the couriers and it was in transit. Absolutely rubbish.
Also, the free gift turned out to be a discount off my next order if I spent 50usd.
Absolute scam of a company.
AVOID LIKE THE PLAGUE
July 22, 2026
Unprompted review
Beautiful piece
Despite the delivery time frame, the item I ordered far exceeded my expectations. It was absolutely beautiful and fit perfectly. The attention to detail was remarkable. I would definitely order again from this co.pany
June 29, 2026
Unprompted review
The lingerie is outstanding
The lingerie is outstanding. Everything fits perfectly. The material is high quality. My wife feels sexy AF in them. Customer service is top notch. 1 item arrived with a faulty metal hook and after reaching out to them they shipped a replacement within 24 hours. I'm already a repeat customer and will go back to them again. Recommending to all my friends.
July 21, 2026
Unprompted review
Worst client service and quality ever
Worst client service ever with no compliance and legal conditions clearly mentionned. The items were in a bad quality. Not asurprise when i saw all the otherbad comme ts and reviews associated ro this brand sophieolivia-lingerie
February 14, 2026
Unprompted review
AVOID
Absolutely awful quality cheap tat sent from China. Several sets purchased, all terrible and the sizes were all over the show.
Attempted a refund, the company refused and despite ordering through PayPal for added security PayPal wouldn’t refund as the company is based in China.
Avoid at all costs. Sets couldn’t be worn, looked awful and refund refused
June 1, 2026
Unprompted review
Complete scam!!!
Complete scam!!!! My items well over $100 were never delivered. I emailed Customer Service 3 times with zero response. Do not trust this company.
July 10, 2026
Unprompted review
Not recommended! Don’t waste your money shopping there , it’s a scam .
I give this company 1 out of 5 stars , they really don’t deserve any at all . It took about 3 weeks for a delivery since the order was placed . The quality of the item is extremely poor ,
no “ mystery gift” as it was supposed to be included in a package ,not correct sizing . Upon a requesting a return , received an email asking for images with received items . Then in a few days later received a different email that was offering a store credit or 5 % refund. Few emails later , they finally provided a link to ship item back which needs to be approved at first ; however they request for you to pay for a selected method of shipping and once you have chosen it and paid for a shipment , you are not able to reselect chosen shipping method .
Not recommending to use this company, it’s a scam.
June 21, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the delivery time, sizing, product quality, and the return process. We also apologize if the return instructions or available shipping options caused any confusion.
We would like to assure you that Sophie & Olivia Lingerie is committed to assisting our customers and is not a scam. Our customer support team works to review each case individually and provide available resolution options in accordance with our return policy.
We appreciate your feedback and will share your comments with the appropriate team as we continue to improve our products, processes, and customer experience.
Terrible
Terrible. The product arrived with a defect/tear in the fabric and I’ve been trying to get a refund and return the item for weeks now. Their customer service sucks and is giving me the run around.
July 6, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you received an item with a defect and that your experience with our customer service has been frustrating.
This is not the experience we want for our customers. We sincerely apologize for the inconvenience and understand how disappointing this must be.
If your concern is still unresolved, we kindly ask that you contact our customer support team again with your order number so we can review your case and work toward an appropriate resolution as quickly as possible.
Poor quality and company is a scam
Purchased in good faith their sizing was completely wrong and very poor quality. I tried getting a refund over 3 weeks and they just rejected my claims and made it impossible. I've been buying online for 30 years and have returned less than a handful of items. Company is a complete scam. Wish I could give negative star rating
June 12, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the sizing and quality of your order.
We also regret that you feel your concerns were not resolved. We kindly ask that you contact our customer support team again and provide your order number so we can review your case thoroughly and determine how we can best assist you.
We take customer concerns seriously and appreciate the opportunity to look into this for you. ☺️
Absolutely terrible company
Absolutely terrible company! Shipping took FOREVER, by the time I rec’d the item, it was way past when it was needed. I emailed them about 1.5 weeks after I ordered and item hadn’t shipped yet stating that I no longer needed item because it would not get here in time, and they assured me it would be expedited. It was not. I figured I’d just return once I rec’d it. When I went to email about returning, I was told that item was no longer in stock so I could not return for refund, but I could receive store credit but I’d have to pay a $15 shipping fee. Absolutely not…the quality and fit of the item was TERRIBLE! Not paying another dime to this company. Steer clear of them! You’re better off buying off SHEIN for a quarter of the price and eligible for returns!
July 3, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the delivery time, the quality and fit of the item, and your return experience. We sincerely apologize that your order did not arrive in time for when you needed it.
We would also like to clarify that an item being out of stock does not prevent a return for a refund if it otherwise meets the requirements of our return policy. We regret any misunderstanding or confusion that may have occurred during your communication with our team.
Your feedback is important to us, and we will share your comments with the relevant team as we continue working to improve our products, communication, and customer experience.
Ordered like 4 sets of lingeries…
Ordered like 4 sets of lingeries modeled by beautiful women online and they all arrived without a brand label or size tag.
Looked them up on this and found out they just source bulk cheap items from China for a few bucks and mislead customers with a fancy marketing scam!!
July 4, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that the items you received did not meet your expectations.
We would like to assure you that Sophie & Olivia Lingerie is a legitimate business, and we take great pride in serving our customers. We understand your disappointment, but we kindly ask that you do not label us as a scam. Our intention is always to provide quality products and support to every customer.
If you have any concerns regarding your order, our customer support team is here to assist you and work toward an appropriate resolution. We value your feedback and will share your comments with the relevant team as we continue to improve our products and customer experience.
Hole in Bodysuit, no bra cup sizing, cheap material.
I'd like to leave a review on my order I purchased: #70114.
Although they are a size small, there is no sizing for the bra cups - so therefore they do not fit well.
I also have a tear in the bodysuit, Lila Embroidered Bodysuit.
Also, I had another email stating I had received a mystery gift - that did not come with my order.
The fabric feels cheap and the sizing is not correct.
July 3, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must be.
Please note that import duties, taxes, or customs charges are determined by the destination country's customs authorities and are outside of our control. We understand your concerns regarding these charges.
Regarding your refund, refunds to the original payment method are processed only after the returned package has been received, inspected, and approved by our warehouse. If your return has already been delivered, our team will process it as soon as the inspection is complete.
COMPLETE SCAM...AVOID AT ALL COSTS
October 17, 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Ben,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has led you to feel this way.
We take comments like yours seriously and are committed to assisting our customers with any concerns they may have. If there are any unresolved issues with your order, we encourage you to continue communicating with our customer service team so we can review your case and work toward an appropriate resolution.
Don’t do it
Don’t do it… a model in large is x-small and from you order to you have it… almost 3 weeks… the picture on the web page is good - that’s the only good thing to say
June 26, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Christian,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We regret that the sizing and delivery time were disappointing for you. We understand how frustrating this can be and appreciate you bringing it to our attention. Your comments regarding the fit and overall experience will be shared with the appropriate team as we continue to improve our products and services.
Thank you again for your feedback.
I felt incredible
I felt incredible as soon as I put the set on, it looked & felt amazing
June 26, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tracy,
Thank you for your wonderful review. We're so happy to hear that you felt incredible wearing your set and that you loved both the look and feel of it. Knowing our pieces helped you feel amazing is the best compliment we could receive. ❤️
Don't be fooled by what you see online
Don't be fooled by what you see online. 40 quid for a night dress and honestly it is absolutely terrible quality and poor cheap packaging. I should have read the reviews before purchasing. The worst item of clothing ever bought
June 25, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that the item did not meet your expectations in terms of quality and packaging.
We understand your disappointment and regret that your experience was not a positive one. Customer feedback is important to us, and we take comments like yours seriously as we continue to improve our products and overall customer experience.
We appreciate you sharing your thoughts and will ensure your feedback is passed along to the appropriate team for review.☺️
I returned the item to China and I have…
I returned the item to China and I have been sent an invoice for customs. I have challenged this as , why would I pay import charges on and item being returned to country of manufacture and origin.
I have still not received a refund after 3 months. Do not buy from this company.
April 15, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration.
Regarding the customs invoice, if the shipment was correctly declared as a returned item, we recommend contacting the courier handling the return shipment, as customs charges and import procedures are determined by the carrier and the destination country's customs authorities.
Regarding your refund, refunds to the original payment method are processed only after the returned package has been received, inspected, and approved by our warehouse. If you have tracking information showing that your return has been delivered, please share it with our customer service team so we can review your case further.
I was very disappointed with my order…
I was very disappointed with my order from Sophie & Olivia. None of the items fit correctly or looked as expected. The bra was badly shaped, the sizing was inaccurate, and some of the stitching appeared to be sewn incorrectly. Overall, the quality was poor. The only item that fit reasonably well was the thong.
Fortunately, I did not spend too much on this order, but I would rather spend my money on quality products. Based on my experience, I would not purchase from this brand again.
June 23, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Rafaela,
Thank you for taking the time to share your feedback. We're sorry to hear that your order did not meet your expectations.
We regret that you experienced issues with the fit, sizing, and overall quality of the items. Customer feedback is very important to us, and we take concerns like yours seriously as we continue to improve our products.
We appreciate you sharing your experience and will ensure your comments are passed along to the appropriate team for review.
Very poor quality and dishonest, disreputable company
I would never order anything from this company again. The items I received were very poor quality. The stitching around the hem-line and all edges of the nightie were poorly done and look very cheap. As per their website I asked for a returns label or address to return the goods to and haven't heard back from them. They wanted to offer me a 5% discount or store credit. However, I said I'd rather pay for the return post and get a full refund. I haven't heard from them in the last 4 days even though I started communication with them directly after receiving my package which is now 20 days ago. They are simply delaying until the 30 day return window is closed. Very dishonest, disreputable company.
June 2, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Narelle,
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with the quality of the item you received and with your return experience.
We understand your frustration regarding the delay in communication. Please be assured that submitting a return request within the return eligibility period preserves your request, even if discussions with our support team continue beyond that timeframe.
We also understand that you preferred to proceed with a return for a refund rather than accept alternative resolutions. Our team aims to respond to all inquiries as quickly as possible, and we apologize if our response time did not meet your expectations.
We appreciate you bringing these concerns to our attention and will share your feedback with the relevant team for review. ☺️
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