While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, often describing them as an extension of their own team. Many people highlight the excellent customer service, noting the responsiveness and dedication of account managers in optimizing campaigns and providing support. Consumers are particularly impressed with the effective lead generation and marketing strategies, which have significantly boosted business opportunities and sales pipelines. However, some people were dissatisfied with the marketing results, mentioning that the promised high-quality lead generation did not materialize, leading to low conversion rates despite significant investment. A few other people also had concerns about the clarity of information provided during the sales process regarding campaign duration and terms and conditions.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, often describing them as an extension of... See more

Marketing

Customers consistently note positive experiences with marketing. Many reviewers highlight that the service is... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional care,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many highlight the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

The team were simply outstanding - to be honest I had my doubts this process would work for an early stage tech business, but SOPRO identified the right decision makers in target companies and many... See more

Company replied

Rated 5 out of 5 stars

It's been a pleasure working with Sopro - we've come to view them as an extension of our team. They took huge measures to understand our business at the onboarding phase and have consistently delivere... See more

Company replied

Rated 5 out of 5 stars

We've been working with SoPro for a few months and James and Sasho have been integral in not only getting us set-up, but also ensuring we can quickly update - and create new campaigns - based on our c... See more

Company replied

Rated 5 out of 5 stars

We have now been working with SoPro for about 1.5 months, and we are already seeing an incredible increase in response rates across the board, even though our campaign with them is really only startin... See more

Company replied


Company details

  1. Business Development Service
  2. Marketing Agency

Written by the company

Sopro is a leading, global multi-channel prospecting service that enables B2B businesses to sell more, by discovering and engaging their future customers. Their sophisticated lead generation approach is underpinned by cutting edge technology and data driven insights, carefully blending the right levels of email, LinkedIn, social ads, phone data, and more to produce the best results for your outreach campaign.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

233 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

The team were simply outstanding - to be honest I had my doubts this process would work for an early stage tech business, but SOPRO identified the right decision makers in target companies and many have become active leads / prospects for us.
The back-end software / automation is slick too - as is the portal.
Thank you!

March 12, 2026
Unprompted review
Sopro logo

Reply from Sopro

Hi Phil,

Thanks so much for taking the time to share this review, it really does mean a lot to us.

It’s been a real pleasure working with you and the team over the past few months, and we are very glad to hear it’s made a difference. We’ve really enjoyed being involved and supporting the work you’re doing.

Wishing you and the team continued success.

Warm regards,
Louise G, Senior Customer Success Manager
Emilija C, Senior Campaign Manager

Rated 5 out of 5 stars

Good personal guidance and great insights

Sopro has a great approach with bi-weekly calls and follow-up. Their Sopro portal provides deep insights in opens, clicks, answers following every email sent out in the outreach process. I believe it's a great way to test if outreach should (or can) be part of your marketing mix.

March 10, 2026
Unprompted review
Sopro logo

Reply from Sopro

Hi Stefan,

Thank you for taking the time to share your feedback. It’s great to hear that the regular calls and the visibility in the Sopro platform have been useful in shaping your outreach approach.

It’s a pleasure working with you and supporting your outreach efforts. Wishing you continued success.

Best regards,
Kevin Stevens, Customer Success Manager

Rated 5 out of 5 stars

We’ve had a really positive experience

We’ve had a really positive experience working with Sopro. The team are proactive, organised and consistently deliver high-quality outreach that helps keep our pipeline moving.

A particular shout out to Louise and Aleksandra, who are both fantastic to work with. Responsive, professional and genuinely invested in getting good results for us.

It’s great to have a partner that feels like an extension of the team.

March 6, 2026
Unprompted review
Sopro logo

Reply from Sopro

Hi Kirsty,

Thanks for the great feedback. Aleksandra and I really appreciate the mention. It’s always a pleasure working with you and the wider team, and we’re pleased to play a part in your success.

Wishing you and the team continued success, and thanks again for the kind words.

Best regards,

Louise G, Senior Customer Success Manager
Aleksandra K, Campaign Manager

Rated 3 out of 5 stars

Mixed experience – strong outcome at the end, but check terms carefully

We signed up with Sopro after the campaign was presented to us as a three month programme during the sales process.

Based on the discussions with their team and the material provided, the expectation was that this would generate a consistent number of leads each month. In reality, the results were quite limited during the campaign, with most responses being requests to unsubscribe rather than genuine opportunities.

That said, towards the end of the campaign we did secure a deal that came through as a result of the outreach, which has since turned into a client worth circa £25,000, so there was some value in the end.

The main challenge for us was around the contract terms. The campaign was sold as a three month term, however the agreement also included a 30 day notice period within separate terms and conditions accessed via a link. This was not something we felt was clearly highlighted at the point of signing and led to a dispute over a final invoice.

To Sopro’s credit, after escalation and a bit of to and from this was resolved and the final invoice was credited, which we appreciate.

Overall, a mixed experience. My advice would be to ensure you fully understand all contract terms, particularly notice periods, and have everything clearly documented before signing.

March 5, 2026
Unprompted review
Sopro logo

Reply from Sopro

Thank you for taking the time to leave a review.
 
We’re sorry to hear that the campaign did not meet your expectations. We work hard to ensure that campaign structure, delivery expectations and contractual terms are clearly outlined during the sales and onboarding process, and we take any concerns raised by clients seriously.
 
As there is an ongoing discussion regarding the account and the final invoice referenced, it would not be appropriate for us to comment on the specific contractual points in a public forum. If you would like the matter looked at further, please contact joe.elliot@sopro.io, who will be happy to review the situation with you.

Best regards,
Joe Elliot, Co-Head of Customer Success

Rated 5 out of 5 stars

Thank you Charlie & Ivana!

Charlie Spink and Ivana Pop Arsova have been absolutely brilliant. From the very outset the care, strategic insight and advisory challenge has been exceptional. This was entered into as a bit of an experiment for my business and we could not be more delighted with the leads and conversations generated. thank you!

February 4, 2026
Unprompted review
Sopro logo

Reply from Sopro

Hi there,

Thanks so much for the kind words. It's been lovely working with you as you embarked on this new venture into outbound marketing. We're looking forward to continuing the collaboration in the future!

Best regards,
Charlie Spink, Customer Success Team Lead & Ivana Pop Arsova, Senior Campaign Manager

Rated 5 out of 5 stars

A very helpful and knowledgeable team…

A very helpful and knowledgeable team who worked with us to create campaigns appropriate for our target audiences. Realistic in expectations, which the campaign met. Would recommend and use again.

December 15, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Katherine,

That is wonderful to hear, looking forward to working together again in the new year, thank you!

Best regards,
Laurence Dean, Senior Customer Success Manager

Rated 5 out of 5 stars

Great for cold outreach

Sopro have been great for starting conversations with dozens of potential clients. Their multi-channel approach works well and they have always demonstrated great technical understanding of the cold outreach space. We have several conversations on the go with business prospects as a result. Shout out to Louise and Elena, who have both been brilliant!

October 1, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Mark,

Thanks a lot for such a thoughtful review. It really means a lot to both of us. Hearing that the outreach has helped you spark real conversations with prospects who want to optimise their HubSpot set up is exactly what we love to see, and we are really pleased the multi-channel approach has worked so well for you. It has been a pleasure working with you, and we are here any time you fancy building on the momentum or trying new ideas.

Best regards, Louise Garlick, Senior Customer Success Manager & Elena Dimoska, Senior Campaign Manager

Rated 5 out of 5 stars

Joao - thank you

Joao has been a fantastic Account Manager to us over the last few months. Any question we had, Joao was extremely helpful and knowledgeable with his approach. Many thanks to you and to Marija for your help.

November 25, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Danielle,

Thank you so much for sharing this review, it really does mean a lot to us.

It’s honestly been a such pleasure to have worked with you and the team over these past months, and I’m super happy to hear that it's made a difference. Marija will be very happy to see this as well.

As always, if there’s anything you ever need, please feel free to reach out any time.

Warmest regards,
Joao Matos, Senior Customer Success Manager

Rated 5 out of 5 stars

Joao has been our Account Manager over…

Joao has been our Account Manager over the last few months and could not have been more helpful. He is friendly, knowledgeable and eager to help wherever he can. He is a testament to what customer service looks like and a credit to the wider SoPro team!

November 25, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi James,

Thank you so much for taking the time to write this review - it genuinely means the world to us.

You and the team are absolutely great to work with, and it's such a pleasure to be able to support you.

As always, absolutely anything you need, please don't hesitate to reach out to me.

Warmest regards,
Joao Matos, Senior Customer Success Manager

Rated 5 out of 5 stars

Excellent service, delivering quality results.

Since starting with SoPro three months ago, I have been impressed by the team's commitment to delivering high-quality results.

Henry, Bojan and Paul have been transparent at every step, nothing is too much trouble, and they have really guided me through this process in a professional and friendly manner.

To support our comparison, we engaged the services of SoPro for an email lead generation campaign and a separate outbound calling business to measure the effectiveness and results over three months. Leads generated, data quality capture and the messaging have been so accurate with the SoPro campaign, we have now committed to doubling our efforts and ceased the calling campaign.

I could not recommend this service enough. The team has fully embraced our product and industry. They quickly identified our target market, and the result is 2 very excited, exhausted BDMs from the uptick in activity, with plans to hire more!

October 14, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Kate,

Thank you so much for your kind words!

It’s been an absolute pleasure working with you and the 3ti team. I’m thrilled to see the results we’ve achieved so far and excited to keep building on this momentum together.

Best regards,
Henry Bebb, Customer Success Manager &
Bojan Stojanovski, Senior Campaign Manager

Rated 5 out of 5 stars

Exceptional results. Finally a lead gen partner that delivers

I’ve worked with multiple lead generation companies and platforms over the years, from automated systems to hands-off providers and honestly, nothing has come close to what SoPro delivers.

From the very beginning, they gained traction much quicker than expected. Within weeks, we were seeing high-quality conversations with exactly the type of prospects we wanted to reach. Not vague “leads” but actual, relevant business conversations.

What really sets SoPro apart is their relentless focus. The team doesn't just set up a campaign and forget about it. They actively monitor, test, refine and tweak everything to make sure our messaging is hitting the right people, in the right way, at the right time. It feels like they’re in the trenches with us not just another outsourced vendor.

In the last few years, SoPro is the only lead generation business that’s genuinely caught and held my attention. That alone should tell you how good they are.

Highly recommended for any business serious about growth.

September 5, 2025
Sopro logo

Reply from Sopro

Hi Mike,

Thanks very much for your kind review. We’re delighted to hear you’ve had a positive experience, and we’re excited to continue supporting you for many years to come!

Best regards,
Paul Cole, Senior Customer Success Manager & Tijana Angelova, Campaign Manager

Rated 1 out of 5 stars

Disappointed with Sopro.io — Oversold, Under-Delivered

Overselling & No Real Results
At the start, their sales pitch promised high-quality, LinkedIn-integrated lead generation—that simply didn’t materialize. After nearly six months and spending thousands, we ended up with zero actual leads, just spam complaints and wasted time.

Poor Integration, Useless Data
Their touted integration with LinkedIn failed to generate any meaningful engagement. The contact datasets also proved near useless—far from the premium targeting we were promised.

Time and Cost Efficiency? Non-existent
Despite high monthly spend, campaign results were non-existent. Having to manually monitor and manage outreach added frustration—and still, no conversions in sight.

Summary
An expensive waste of time, read the other 1 star reviews, I wish I'd have done that before we poured money down the drain.

May 1, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Richard,

Thank you for sharing your feedback. I’m sorry to hear you feel this way about your experience. At Sopro we take all client concerns seriously and are committed to maintaining the highest professional standards.

We would welcome the opportunity to better understand the details of your concerns directly. Please feel free to contact me at james.mclarnon@sopro.io so we can ensure this is addressed appropriately.

Many thanks,
James, Co-Head Customer Success

Rated 5 out of 5 stars

Excellent account managers

We recently worked with Sopro and while the number of available contacts was a little more limited than initially expected, the overall experience was a positive one. The standout aspect was the excellent support from our account managers, Sophie and Bojan, who were proactive, responsive, and genuinely invested in making the campaign work for us. We’ve already had some wins come through, with several more promising opportunities in the pipeline.

July 1, 2025
Sopro logo

Reply from Sopro

Hi Rebecca,

Thank you so much for the lovely feedback! We're really pleased to hear the campaign has already brought some early wins and that our support has been helpful along the way!

Best regards,
Sophie Ramsey, Senior Customer Success Manager & Bojan Vladimirov
Campaign Manager

Rated 5 out of 5 stars

A great partner

SoPro has been a great partner to us as we expand our outreach across industries and countries. Louise and Antonio are a pleasure to work with and truly understand the outcomes we want to achieve.

June 25, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Meredith,

Thank you for this fantastic review! We are thoroughly enjoying working with you and the BIG FISH PR team, and we wish you continued success with your campaign and beyond!

Best,
Louise Akrofi, Senior Customer Success Manager & Antonio Jovchevski, Strategic Campaign Manager

Rated 5 out of 5 stars

Great team

We've been working with Sopro for nearly 4 years and we've always had great service. Shout out to our current team James and Marija who are always proactive and responsive.

June 25, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Tom,

Thank you for your review of your experience with Sopro! We value your feedback and are pleased to know our efforts have made a positive impact.

Best regards,
James Wilkins, Strategic Account Manager & Marija Krstevska, Senior Campaign Manager

Rated 5 out of 5 stars

James Wilkins & Sasho Jakimovski are amazing to work with!

We've been working with SoPro for a few months and James and Sasho have been integral in not only getting us set-up, but also ensuring we can quickly update - and create new campaigns - based on our changing requirements. They're both extremely responsive, willing to support last minute requests, and they both want to ensure we're getting the best results out of campaigns. Thanks both! Jordan @ TTB

June 10, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Jordan,

Thank you for taking the time to share your positive experience with Sopro. We truly appreciate your kind words and are thrilled to continue our partnership!

Best,
James Wilkins, Strategic Account Manager & Sasho Jakimovski, Senior Campaign Manager

Rated 5 out of 5 stars

Great experience

Great experience, plenty of leads during the 5 month period. I enjoyed working with Angela and Louise who were incredibly helpful throughout the process.

June 25, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi there,

Thank you so much for your kind feedback. We are so happy to see the results that you’re getting. Wishing you continued success!

Best regards,
James McLarnon, Co-Head of Customer Success

Rated 5 out of 5 stars

Definitely recommend this company

Definitely recommend this company. A successful campaign and the team are a delight to work with. A responsive, engaging, collaborative partner.

February 24, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Catherine,

Thank you so much for the kind words and recommendation! We’re really glad to hear the campaign was a success and that you’ve had a positive experience with the team. It’s been a pleasure to support your campaign and see it succeed.

Best regards,
James McLarnon, Co-Head of Customer Success

Rated 5 out of 5 stars

We have worked with Sopro for almost 2 Years

We have worked with Sopro for almost two years and Veronika and Louise have made the experience very straight forward and easy for us. The level of care and attention they provide us is second to none!

June 23, 2025
Unprompted review
Sopro logo

Reply from Sopro

Hi Addie,

Thank you so much for this great review! We have thoroughly enjoyed working with you and the GIVR team for the past 2 years, and we are so excited to see what the future holds!

Best,
Louise Akrofi, Senior Customer Success Manager & Veronika Veskova, Campaign Manager

Rated 5 out of 5 stars

We’ve been working with SoPro for…

We’ve been working with SoPro for several years now, and they continue to be a key part of our outbound strategy. Their team is responsive, their targeting is consistently on point, and the quality of leads has remained strong over time. It is always a pleasure to have catch-ups and meetings with SoPro -
They feel more like an extension of our SDR team than an external vendor. If you're looking for a dependable, scalable prospecting solution, I highly recommend SoPro.

June 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look