Don't buy from Sorel website. They're extremely unprofessional and they find excuses to avoid refunding customers for the returned items. BEWARE!
This must have been one of the worst customer service experiences I've ever had in my life: I bought a pair of Sorel boots but when I received them, they were extremely small (the sizing on their website is not to be trusted!) so I returned them rightaway and the parcel was delivered to their warehouse within 2 days, as the French La Poste website proves. But their customer service doesn't accept this date saying that the French La Poste is wrong (!) and that they received the parcel much later. Plus, they said that it was their intermediare warehouse and that now I should wait for the parcel to arrive to their main (!) warehouse. This has been almost 2 weeks ago and ever since they don't reply my emails and I still couldn't receive my refund.
I just wish I had read other customer reviews before buying from Sorel! Big mistake!
Stay away from buying their website if you want to keep your money and peace of mind safe..