Soreza Reviews 114

Whatever you do, don't purchase anything from this company. Bags are cheap and come straight from China. Good luck returning anything or getting a refund.

Hi ,
Be careful, policy rules 30 days return free shopping with confidence, it was not true , they did not sent me the free return label They offer me 20% discount , the bags were not of the quality advertised.
I need pay 49 euro DHL return to China ( I ordered in Munich Germany) it is unacceptable .
I return 4/8/25 but the package is still from 12/8/25 - 5/9/25 China Zoll , because they didn’t send invoice .
the Soreza are cheating , they don’t return my money , it cost me 430 euro , I need contact with DHL about insurance

I wish I would have read the reviews before ordering from this store
I wish I would have read the reviews first. It is very frustrainting to realize you have been victim of a scam. Luckely, I have brought an item from this store via Klarna/Sweden, and was able to report the scammers. Poor quality item, which looks more like a "toy" (you cannot fit even an Iphone 11 Pro inside). The bag is a clear copy of the Small Jodie from Bottega Veneta, and is not in genuine leather, as stated in their website. No free returns, the cost to send the item to China is more than 50% of the bag. After you request a return, they send a proposal to refung 20% of the total price paid, so you can keep the item. I assume this is rather to prevent them to get exposed. With all said, I believe this store violates EU consumer law in so many ways.
Please report this store. I hope their scheme will be finally stopped. Sadly, it is hard to arrest this kind of dishonest people who are "hidding" behind "Internet".

They are scammers

I really wish I read these reviews before ordering! First of all, I had no idea it was shipping from China! My bag arrived faulty with creases in it. Also, it felt cheap and smelled chemically. I contacted customer service who took so many days to reply and was told they couldn’t do anything because the bag is “simply unwanted.” I had to send pictures of the bag and they offered a measly 30% discount. My other option is to mail it all the way back the China which will cost a fortune. Either way, it’s a big waste of money for me. This website is such a scam!

PLEASE DO NOT BELIEVE THEY ARE LONDON BASED THE WEBSITE IS ADVERTISING FALSE INFORMATION THEY ARE BASED IN CHINA AND THEY DONT COVER RETURN COSTS SO YES I AGREE WITH OTHERS IT IS A SCAM! IF YOU DONT GET WHAT YOU EXPECTED THEY STING YOU FOR £100 IN MY CASE BUT MY CREDIT CARD COMPANY HAS TAKEN OVER THIS! THE EMAIL THEY SENT ME WAS ALSO VERY POLITE AND INCORRECT JUST TO COVER THEMSELVES I WONT LET THIS ONE GO I AM AFRAID!

Firstly, their website is not very clear informing you that the products are not genuine brands. I ordered a small Longchamp pouch bag in beige, however, I received the bag in black instead and a lot later than anticipated. I have been trying to return the item but they keep coming back offering me a 30% refund to keep the item. Why would I keep an item I didn't order. If I want to return the item, I have to pay for the return. How is that good customer service? They send me the wrong item but I must pay for the return. The back and forth of emails is getting ridiculous. I originally bought the bag for someone's 18th birthday. I had to buy the item again from somewhere else due to the incompetency of the company. I am still waiting for a resolution to a refund.

Bag took over 3 weeks to arrive.
Too late and then wanted to return
Terrible customer service
Try to offer discount for you to keep it!
Return to CHINA!! ( expensive)
Promise you a refund
No refund and communications stop completely!
Do not buy from these people/ crooks etc
I believe that the only good reviews are from the actual company themselves,

Zero stars. Buyer beware -prior to making a purchase, ask where it ships from and where you would have to ship it back- in my case, it was China.
Ask them for a very clear return / refund policy before you spend anything here.

Read the reviews
Do not buy here !

If I could give a zero rating I would. In June I brought two longchamp bags which were shipped from China. Therefore, I knew they were not an authentic. I contacted Soreza for a refund. However, they were offering a partial refund to which I refused. I shipped the items back to them over 4 weeks ago and yet to receive a refund.
This appears to be a regular occurrence with this company. AVOID AT ALL COSTS

This is the email from the scammer (soreza)

Thank you for reaching out regarding your order. We understand that you've decided not to keep the bag, and we would like to offer you a partial refund as a solution.
If you're still interested in returning the bag, please send it back to the following return address

Li Vermouth

No.186 Fei Yunjiang Road,

Economic & Technologic Development Zone,

Long Wan District,

Wen Zhou,

Zhe Jiang,

China,

Post code: 325000
Once you've posted the item, kindly share the return receipt with us so that we can track the parcel on its way back to us.

Looking forward to resolving this for you.

I returned horrible quality bags, paid for shipping and NEVER GOT MONEY BACK worth 500€

I purchased a bag that was marketed as a Longchamp Bag and at a very similar price to a Lonchamp bag. I noticed after I'd bought it that there were tell-tale signs that the business was selling counterfeits. The reference to "Longchamp bag" was only made in their (clearly fake) reviews where they had repeated "Longchamp bag" so many times in order for it to appear in Google search rankings. I have sent a number of emails, messages through their contact form on the website and messages on socials and have had no reply. I am going to report this company to trading standards. Beware and do not waste your money.

I truly wish I had looked into the genuine reviews before placing my order. The item took a long time to arrive, and when it did, it was in shockingly poor condition. Absolutely nothing like the photos.

The craftsmanship is incredibly subpar: poorly stitched, doesn’t open properly, and structurally crooked in every way. There are unfinished seams and exposed joins throughout. It feels more like a rushed DIY project than a finished product.

Many of the glowing reviews appear artificial, which makes it hard for genuine feedback to be heard. I only wish I could attach photos to show the real condition of what I received.

When I contacted them, they refused to acknowledge it as defective and instead tried to classify it as “unwanted” so they wouldn’t have to cover the return postage, despite consumer protection laws stating otherwise.

Their proposed “solution” was a partial refund, which isn’t acceptable when an item is misrepresented and unfit for use. The process felt like they were stalling and reframing the situation to avoid responsibility.

If you’re reading this before purchasing: avoid this brand. It feels more like a fast-profit scheme than a business that values its customers or stands behind its product. If you value transparency, quality, and customer rights, I’d strongly advise looking elsewhere.

A very disappointing experience.

Avoid at all cost. The brand misrepresents itself as a sustainable , London-based small business. I was horrified when I realised my order was being shipped from China. They also misadvertise their dupes as originals on Google . It was impossible to arrange the return ( once I realised the goods were fake) and returning to China felt very environmentally wrong. They will try and reassure you they will refund you 20%, however the refund never arrives and they do not respond to emails. They are either dishonest or simply cannot manage their refunds or returns . The whole experience just left bad taste behind.

Brought a bag not realising it was a fake wanted to send it back they offered me money to keep it so I accepted it as I was gonna sell bag on but never recieved money back or any answers to my emails
Do not order from this company they are fake and don’t respond back to peoples emails

I’ve have ordered a bag from this site safe to say it has not come £55 lighter and still no response from them and can’t track as no number was given don’t order from here they are scamming people 😡

Never again.. the bags are fake and very bad quality. The service is scam and they never answer when I sent the bags back.

Website of cheats. Never order from here

They never deliver and take money and then keep making excuses . I have reported them to cyber crime already.