They only have one star as you cannot leave zero. Absolute joke of a company zero customer service, ghost emails uncontactable charlatans. Looks like I’m going to have to contact my credit card compan... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to deal with, ordered my crank arms that arrived in the timeframe provided and always kept me in the loop with my order. Not sure why the company has poor reviews when clearly they have a contact... See more
My experience was ok, item was shipped on the same day as the order - as described - and it arrived promptly, and the item was ok. However, I send the customer service an email and never got any reply... See more
Wouldn't waste my time again... Needed to order a specific Colourway of Helmet to match team colours. Knowing that local suppliers were out of stock I searched far and wide until I found Sorted race... See more
Company details
Written by the company
Bikes And E-Bikes In Cheshire.
Contact info
Bikes And E-Bikes, Lineva house, Milner street, WA5 1AD, Warrington, United Kingdom
- 01925650050
- orders@sortedracegear.com
- sortedracegear.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wouldn't waste my time again...
Wouldn't waste my time again...
Needed to order a specific Colourway of Helmet to match team colours. Knowing that local suppliers were out of stock I searched far and wide until I found Sorted race gear claiming they had the product was in stock. Ordered and paid, No response to the first two attempts to get a tracking number, third attempt they replied saying they couldn't get it and were refunding... Basically advertising stuff they have not got as in stock and wasting the customers time.
Rep is subjective
I was sceptical after seeing the reviews for this site but they had a helmet that was £100 cheaper than anywhere else. Took the risk and paid £7.99 for next day delivery. Everything went well, turned up on time, thanks a bunch 👍🏻
Don't deliver as promised
Ordered a birthday gift and paid for fasted shipping. To be delivered within 2 days. On delivery day receive a message the order has been despatched. Not despatched when it had to be which was 3 days ago. If they were honest and told me I would wait 6 days then I would've collected the gift as I did previously. Will now move on from Sorted to a company who honours their sales pitch. So disappointed that they could not be bothered to do their job properly at the expense of someone else.
WARNING SCAM BUSINESS.
WARNING SCAM BUSINESS.
I purchased a Castelli Head Thingy (order number: 20323) on the 16th of December. Paying extra in shipping for it to arrive in time for Christmas.
Almost three weeks later, nothing has arrived. I've not even got a tracking number.
I've tried contacting through the official means but get no reply. So I can only assume I've been had.
Avoid. Avoid. Avoid.
Items displayed as in stock aren’t actually IN stock!
Wife ordered some kit for my son for Christmas which showed in stock, paid for quick delivery and a week later still haven’t received it, now be told they don’t even know when they will be sent as they have no stock!!!
Not trustworthy, avoid!!!
Ordered shoes that were supposedly in stock and paid extra for premium 2 day priority delivery. 6 days later and the item has still not been dispatched. Why charge people for a service you cannot provide? I Will never use this company again. Not to be trusted, AVOID!!!!
great customer service
Purchsed a Castelli cap from them and was expecting delivery (based on option chosen) to take around 5 working days. They delivered in under 3. Ordering process was super easy. Thanks very much guys.
Great value with international shipping
Fast delivery to France with great price on a Troy Lee Stage helmet. Very good website.
Great customer service
Fast delivery, great communication with tracked postage updates and a brilliant price, a great place to buy my biking gear.
Excellent Service
First class service.
Bike delivered perfectly packaged.
Amazing bike.
Thanks very much.
ordered bike on friday delivered by…
ordered bike on friday delivered by tuesday, and sent with dpd which is probably most reliable courier :)
2 times ordered and both times came…
2 times ordered and both times came quick and well packed. Satisfied customer. Thank you
Order on time and well packaged - perfect service
Ordered a full face form these - arrived on time and well packaged. Great service. Would use again
Great store, safe payments, good customer service
Great store, safe payments and good customer service! The order was shipped very quickly, well packed. Although the tracking link available on website didn't work, I called the customer service and they send me directly an email with shipment number and website to track it.
Excellent Cycle Gear Shop
Excellent Cycle Gear Shop. Bought a lot of cycling gear recently from at least 6 places. In my experience this has been the best place so far, since they picked up the phone every time. The helpful person (named Lewis I think, sorry if I got that wrong) volunteers information and is helpful. Whilst on business recently I called into the store, its a nice little place with free parking and they are just as helpful when you arrive as they are on the phone. Bought few more Castelli bits and pieces. Will be the first place I call when I need anything else. Recommended.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








