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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and extensive knowledge, highlighting their ability to provide excellent customer service. Many people appreciate the technicians' patience and helpfulness, especially when dealing with complex technical issues or assisting those less familiar with technology. The service is frequently described as quick, efficient, and effective, with many consumers expressing satisfaction with how their problems were resolved. However, some customers also noted occasional issues, such as difficulties with communication, including technicians who were hard to understand or representatives who talked over them. A few people experienced problems with technicians arriving unprepared or failing to diagnose issues correctly, leading to extended service times or additional appointments. There were also isolated reports of missed appointments and concerns about billing practices.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the professionalism, politeness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Technology

Customers consistently note positive experiences with technology. Many reviewers praise the technical support... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I can't say enough good things about Kevin! He handled all the changes perfectly and went above and beyond by improving several other things on my computer while he was at it. I've been a client for y... See more

Rated 5 out of 5 stars

My experience was awesome from beginning to end The staff was so polite and understanding Their professionalism was on point, which, I think attributed to excellent customer service. They worked... See more

Rated 5 out of 5 stars

The technician I worked with was very knowledgeable and very helpful and really saved my but, actually! I can't live without my computer it's everything; it's where I do my work, it's where I do my sc... See more

Rated 5 out of 5 stars

Brian. friendly , quick , worked to solve my problem, had good information but but not pushing products but wanted to fix my computer - Good job !


Company details

  1. Computer Repair Service

Written by the company

Geek Techs Pro is dedicated to providing best-in-class services to its customers nationwide. We have been in business since 2015 and have consecutively won the Angi super service award for the past two years. Our team of certified professionals is passionate about staying up-to-date with the latest technology trends and ensuring that our customers have the best experience possible. We have collaborated with Carbonite, AKKO, Salvage data, Angi Leads-Home Advisor Pro, and many more outstanding companies to provide you with the best services possible. We believe in providing excellent customer service and always putting our customers first.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Both Brian & Albert were hard-working…

Both Brian & Albert were hard-working technicians tuning up my computer; cleaning it and maintaining it so that it can give me reliable service. They were very polite and easy to work with. Thankyou.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

SOS geeks is the only service I would…

SOS geeks is the only service I would use They are professional, polite and experts at fixing problems on the computer. Today my helper was Tech Harris and he did a terrific job. Thumbs up to him.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Brian

Brian. friendly , quick , worked to solve my problem, had good information but but not pushing products but wanted to fix my computer - Good job !

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was awesome from…

My experience was awesome from beginning to end
The staff was so polite and understanding
Their professionalism was on point, which, I think attributed to excellent customer service. They worked like a team in unison with their technical skills to ensure great services, and solutions.
Thank you SOS You are my go to, for future technical problems.

April 8, 2026
Rated 1 out of 5 stars

Sent to me two technicians who were…

Sent to me two technicians who were very low quality.
Took so many hours and couldn't figure out the problem and talking on the phone with their boss to tell them how to do. One even acknoledged that he doesn't know how to.

March 23, 2026
Rated 5 out of 5 stars

Tech Albert from SOS Geek helped me to…

Tech Albert from SOS Geek helped me to fix all the issues like blocking Scam calls on my Samsung smartphone, Enabled printing from my phone to my HP printer, very patient and always helpful. I would always recommend Albert and SOS Geek tech support to everyone.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Worth It

It was Lengthy but worth the time process. I am happy that my computer is in good hand s now and satisfied with the services. Kenny was polite, patient and very detailed in explaining the whole process.

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

Keith did good but the only thing left…

Keith did good but the only thing left is on my money program, he forgot to bring two of the accounts into the program. they are downloaded from the other computer on a tab called Burt's money but I'm not sure how to get them into the site.

March 13, 2026
Rated 5 out of 5 stars

Excellent communication

Excellent communication, thorough service ! Offered discounts on subscription prices, Value for Money,
Very Helpful with the process and very cooperative !

Thank you

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot said enough about the…

I cannot said enough about the excellent service we got form SOS Geek. Brian and Jack were extremely patient and i will recommend them to anyone that ask for this service. Giving them a thumbs up and a 5 star.

March 14, 2026
Unprompted review

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