Auto Retrofit NZReviews 

5
TrustScore 4 out of 5

3.9

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Company details

  1. Vehicles & Transportation

Information provided by various external sources

We design products that improve the in-car experience of drivers who have a passion for both quality and innovation. Exclusive quality solutions for German cars, like Mercedes-Benz, BMW, Audi, Porsche, Ford etc. Our mission is to bring the latest media integration interfaces for prestige vehicles.


Contact info

3.9

Great

TrustScore 4 out of 5

5 reviews

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1-star

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3.9

All reviews

(5)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Zero Customer Service

Auto Retrofit uses a 3rd party installer in Christchurch. I should have known better and walked away from the transaction when Sam would not provide the installers details until I had paid for the unit. Installation was completed in the carpark of an unrelated company, with no customer instruction. Installer, was rude, only had a marginal grasp of English, and wanted nothing to do with us. In his mind he was being paid for the installation, nothing more. I contacted Sam by email 4 days ago to express my disappointment and give him the opportunity to demonstrate some form of customer care. I've had no response.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

First class

Was able to come out for a remote install on same day, on a weekend.

Excellent work on the car (Audi).

Took the time to explain the new setup, and provides follow up support/updates.

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

I really appreciate you guys

I really appreciate you guys, your aptitude for problem solving in a proactive way help me a lot. The shipping is fast, only take 1 week to delivery. The Kit works perfert with my Ford Ranger.

August 25, 2020
Unprompted review

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