Soto Gardens  Reviews 936

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that plants are healthy, well-packaged, and often exceed expectations in size and condition upon arrival. The ordering process is frequently described as smooth and easy, with many appreciating the clear communication and efficient delivery service. People also highlight the helpfulness of the staff and the personalized touch in their interactions. However, some customers also noted that delivery occasionally took slightly longer than expected. A few people mentioned receiving plants that were smaller than depicted in photos or appeared dry, and in one instance, an incorrect product was delivered.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers frequently praise the excellent condition... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Order

People report positive experiences with order. Customers found the ordering process smooth and easy, with... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the helpful, friendly, and... See more

Based on these reviews

Rated 5 out of 5 stars

From placing our order to delivery Soto kept us up to date with all details of our order . When our plants arrived everything was very well packaged and in excellent condition. The planting map made... See more

Rated 5 out of 5 stars

After having our bamboo removed, we needed to replant the area and decided to go with Soto Gardens. Their Soto Green – Shade – Narrow was absolutely perfect for the slim border we needed to fill.... See more

Rated 5 out of 5 stars

I seem to have become a Soto Gardens addict, I can’t stop placing orders! Their plants are fantastic quality, a generous size and really well packaged. Delivery is speedy and communication great. Plus... See more

Rated 5 out of 5 stars

Great experience, I ordered my plants in a promotion for spring a couple of months ago. They arrived on the day requested very well packaged and healthy looking. The on line tutorials are very usefu... See more

Rated 5 out of 5 stars

This was my 2nd purchase from Soto and after being so impressed with my first delivery I ordered again. My flowers were delivered very battered by DPD and when I contacted Soto they were amazing. A ve... See more

Rated 5 out of 5 stars

Great choice of quality plants ! I wanted a special olive tree for my daughter to celebrate her marriage. I was contacted & shown an image of the actual tree they were sending in the pot I also purc... See more

Rated 5 out of 5 stars

Ordering was made easy with good advise for size of border and location. Plants arrived well packed within the stated timeframe. They are now planted and we look forward to seeing them mature and bloo... See more

Rated 5 out of 5 stars

Love using Soto Gardens. It’s a wonderful experience from start to finish. Website is easy to navigate, plants are great quality, well packaged and healthy on arrival. Their delivery time is reasonab... See more

Rated 5 out of 5 stars

I wanted a stylish colourful pair of secateurs as a Christmas present for someone who loves spending time keeping the plants in good shape. Your Niwaki Mainichi secateurs ere exactly what I was l... See more

Rated 5 out of 5 stars

The blue spruce Christmas Tree was bigger than I expected. Not too big. Just bigger. It has a classic Christmas Tree shape. I decorated it with traditional Scandinavian straw decorations and it is mos... See more

Rated 5 out of 5 stars

Plants arrived looking healthy apart from a few 'pot bound' grasses though I wasn't too concerned as I'm sure they're pretty tough. For a mediocre gardener the planting plan was very welcome. I'm look... See more

Rated 3 out of 5 stars

The plants look healthy, but the geraniums are very small and not particularly good, they were also packed under heavy plants so were very squashed and flattened when removed from the packaging , just... See more

Rated 5 out of 5 stars

What an amazing company! Literally from start to finish…. Very rare to find these days. Easy to order, communication after placing order was one of the best I’ve ever experienced, plants came in im... See more

Rated 5 out of 5 stars

Excellent customer service, great communication, listened carefully to requirements. Lovely plants, all healthy and packaged very well for transportation. Delivered promptly and on day specified. Clea... See more

Rated 5 out of 5 stars

Good communication. Spoke directly with someone who was making up my order which needed changing bc of a crack they detected in a pot. He organised an immediate refund. The plants I ordered arrived in... See more

Rated 5 out of 5 stars

What an amazing company! From start to finish the customer service has been incredible, the plants arrived so quickly and the packaging was great. They are all laid out ready to plant and they alre... See more

Rated 5 out of 5 stars

Excellent quality, delivery is very good. Highly recommended. I have placed three orders and they were the best quality I could have asked for. Looking forward to placing more orders in the fu... See more

Rated 5 out of 5 stars

Another great Soto experience. I had a few questions before ordering and the team were very helpful. Plants arrived very well packaged and within the time frame. The planting plan was easy to follow.... See more

Rated 5 out of 5 stars

I wanted some new shears and shopped around online. The best price for the shears I wanted were from Soto- the first order discount helped. After purchase Soto kept me informed about progress and I w... See more

Rated 5 out of 5 stars

It’s been excellent from start to finish. Was concerned buying fragile pots. They were exceptionally well packaged, arrived in perfect condition. Prompt delivery as well. All this and at an excellent... See more

Rated 4 out of 5 stars

Great company and always quality products. Only gave 4 stars as wrong product was delivered, but this was put right quickly so 5*s for customer service.😁. Would have no hesitation recommending Soto... See more

Rated 4 out of 5 stars

The tree is good quality but smaller than expected and compared to last year's supplier.

Rated 5 out of 5 stars

This is an exceptional company everything about their ethos from tutorials to the product itself. I’m a complete garden novice and have become obsessed. I ordered two identical borders and they are th... See more

Rated 5 out of 5 stars

Great plants. I took advantage of a seasonal offer having had some hydrangeas in spring this year. Again, excellent sturdy plants. Well packaged too. I would highly recommend Soto.

Rated 5 out of 5 stars

Jamie our delivery guy could not have been more helpful and friendly. The tree is a perfect shape and was all ready to slot straight into the tree stand. Couldn’t be happier with this service. It’s ou... See more

Rated 5 out of 5 stars

I ordered climbing hydrangeas from Soto Gardens and was really impressed—they were some of the best quality plants I’ve ever received. Fresh, healthy, and very well packaged. I’ve planted them and the... See more

Rated 5 out of 5 stars

The order arrived within 2 days. Brilliantly packaged and healthy looking plants. I’ve ordered before and will keep doing so. It’s so much easier than trailing around garden centres feeling lost !!

Rated 5 out of 5 stars

Brilliant business concept. Plants arrived swiftly, safe and undamaged. Easy to use plan and instructions which took the pain out of a decade going it myself! Cant wait to see the results next year, t... See more

Rated 5 out of 5 stars

Perfect! I ordered a Nordman Fir tree (6-7ft) and it arrived in perfect condition. I also bought the brass tree skirt, again a perfect addition and worth the money. It's the second time I've order... See more

Rated 5 out of 5 stars

I was given a gift voucher from my children for Christmas from Soto garden centre. I am starting my garden from scratch, I was able to take my time choosing what I would like. Soto also had great id... See more

Rated 5 out of 5 stars

Great quality plants and packaging. I love the whole concept as I have magpie tendencies at garden centres which don’t make for a cohesive border 😂. I will be buying more! Thank you

Rated 5 out of 5 stars

My experience had been fantastic , live my order that much … I bought the medium & have two small ones arriving this afternoon… & might even order another medium @ a later date . I’m thrilled … basket... See more

Rated 5 out of 5 stars

I ordered some bushes for our front garden. Beautiful plants, really big and high quality, well packaged. Really excellent value. Very pleased will definitely be ordering more plants from Soto.

Rated 5 out of 5 stars

Communication is excellent. The shrubs are carefully and well packaged and arrived in perfect condition. The information on planting and caring for the plants is just fantastic, I am not naturally gre... See more

Rated 5 out of 5 stars

I ordered a beautiful hellebore winter pot kit for my mum. She loved it! The plants were so fresh and the whole thing looks beautiful. Delivery was easy even though I accidentally put the wrong addres... See more

Rated 5 out of 5 stars

I can’t praise Soto Gardens highly enough. The plant was large, in superb health and in bloom. The package was the best I have ever received a plant in . The cardboard box was double thickness and ext... See more

Rated 5 out of 5 stars

Extremely well packaged pots, no issues with cracks. I made a return on one of them as the pot was a little to small and not really my style. Customer support really helpful and they are delivered rea... See more

Rated 5 out of 5 stars

I love the company’s website. My first order was delivered in robust packaging, clearly labelled so my grass was in a lovely condition when it arrived. I can’t wait to order more plants in the future!... See more

Rated 5 out of 5 stars

Very smooth and easy service. Plants arrived well secured in the boxes and in a healthy condition ready to be planted. I also ordered bulbs which came with great instructions on how to plant and whe... See more

Rated 5 out of 5 stars

The best Christmas tree I’ve ever bought. Absolutely beautiful tree fantastic quality. It’s hardly dropped any needles after 3 weeks in a heated room the tree is still going strong not dried out at... See more

Rated 5 out of 5 stars

Second year we’ve bought our tree from Soto and both have been superb. Great service too, delivery co firmed in advance and bang on time. Thanks and merry Christmas to everyone at Soto Gardens.

Rated 2 out of 5 stars

Totally different experience than the ad highlighted reviews unfortunately - plants much smaller than photos depicted, bone dry in the boxes and poorly looked after. Wouldn’t shop here again - much mo... See more

Rated 5 out of 5 stars

Great service and the products A-mazing!!!! I happened to by planters fabulous quality , not bad price and absolutely love them ! Thank you soto . I had a question and customer service very quick to... See more

Rated 5 out of 5 stars

The mexican feather grass was excellent specimen, and it arrived very quickly.. This is the first time I've ordered from Soto gardens but I will definitely use them again.

Rated 5 out of 5 stars

Love Soto Gardens. First time I’ve ordered from them and the experience from placing the order to receiving the pots, of which there were several was very good. Items extremely good quality.

Rated 5 out of 5 stars

I’ve ordered a few plants from Soto as I love the pre-designed border collections. Items have always arrived quickly, well packaged, and healthy. Would highly recommend.

Rated 5 out of 5 stars

I couldn’t recommend Soto Gardens highly enough. A great selection of products and really excellent customer service, such a personal service. I wouldn’t hesitate to use Soto again.

Rated 5 out of 5 stars

Extremely Good communication Service with a smile Extremely knowledgable On time Fantastic plants with a great layout plan Would have given 6 stars

Rated 5 out of 5 stars

I was stunned by the quality of the plants and how well-packaged they were. Very prompt service, great planting plan which was easy to follow and lots of guidance on care via QR codes. Will certainly... See more

Rated 5 out of 5 stars

This was a very personalised experience from the individual planting design for my sloping corton steel edged garden with a water feature at the top to the delivery experience by a knowledgeable gar... See more

Rated 5 out of 5 stars

Really pleased with our Kentish palm. Incredibly well packaged and totally intact upon receiving it through the post. It was already watered and secured so a simple job to transfer to its new home po... See more


Company details

  1. Garden Center
  2. Flower Delivery
  3. Flower Designer
  4. Flower Market
  5. Garden
  6. Wholesale Plant Nursery

Written by the company

An edit of stylish garden looks delivered to your door, tailored to your garden conditions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

936 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Soto Gardens offer good service

Soto Gardens offer good service - we had a delivery of pots but they were too small - Spoke to Jamie and he resolved the problem - very kind and understanding - My daughter’s comment - that is fantastic customer service - thank you Jamie and Soto gardens

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Went beyond expectations

Went beyond any expectations I have for an online retailer. Personally delivering my order, extremely friendly. The pots I ordered look great too.

February 24, 2026
Rated 5 out of 5 stars

Excellent all round

I wanted some new shears and shopped around online. The best price for the shears I wanted were from Soto- the first order discount helped. After purchase Soto kept me informed about progress and I was able to organise a safe place for delivery. All round a first class experience and the shears- which were well packed, will be perfect

February 16, 2026
Rated 5 out of 5 stars

Fantastic purchase, very happy

Really pleased with our Kentish palm. Incredibly well packaged and totally intact upon receiving it through the post. It was already watered and secured so a simple job to transfer to its new home pot.
5 stars not enough really, would award a 10 if I could.

February 9, 2026
Rated 5 out of 5 stars

For the second consecutive year

For the second consecutive year, we've purchased our tree from Soto, and both experiences have been excellent. The service is fantastic, with delivery arranged beforehand and punctual every time. We appreciate it and wish everyone at Soto Gardens a merry Christmas!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

The best Christmas tree I’ve ever…

The best Christmas tree I’ve ever bought. Absolutely beautiful tree fantastic quality. It’s hardly dropped any needles after 3 weeks in a heated room the tree is still going strong not dried out at all it’s still a rich deep green. I’m so pleased with it.

December 18, 2025
Rated 5 out of 5 stars

The Perfect Christmas Tree

The blue spruce Christmas Tree was bigger than I expected. Not too big. Just bigger. It has a classic Christmas Tree shape. I decorated it with traditional Scandinavian straw decorations and it is most attractive. The Bergs Copenhagen pot is exceptionally well made and compliments the tree beautifully. Both items arrived securely and quickly.

December 4, 2025

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