Sotrends Reviews 309

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were let down by their experience overall. Many customers found the products to be of poor quality, not performing as advertised, and often arriving damaged or incomplete. People also expressed significant dissatisfaction with the pricing, noting that advertised prices frequently differed from the final charge due to undisclosed currency conversions, leading to unexpected and higher costs. Reviewers also reported issues with their orders, including items not being received or receiving incorrect sizes. The return policy was a major point of frustration, with many struggling to return products or obtain refunds due to a lack of clear instructions or unresponsive customer service.

What people talk about most

Product

Reviewers consistently express strong dissatisfaction with the products. Many customers report items being... See more

Price

Customers consistently express strong dissatisfaction with pricing, primarily due to unexpected charges in... See more

Quality

Reviewers highlight negative aspects of quality. Many consumers report that products are poorly made, with... See more

Order

Consumers express significant dissatisfaction with the ordering process. Many report issues with orders not... See more

Return policy

Users describe negative interactions with the return policy. Many customers report significant difficulties... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I’m not holding my breath here and I’m only giving a 1 star as you can’t write a review otherwise. Don’t buy anything from SoTrend. I stupidly responded to a pop up ad and made a purchase. I’ve ask... See more

Rated 1 out of 5 stars

Ordered a strimmer advertised on X on the 18th of October 2025. Today 10th November this has still not arrived. I have contacted this firm a number of times in regard to the missing item. Each time I... See more

Rated 1 out of 5 stars

I PURCHASED "ELECTRIC " KNIFE SHARPENER. HA HA! NEEDS TO BE PLUGED INTO COMPUTER TO OPERATE. TRUELY THIS IS THE WORST THING I HAVE EVER BOUGHT, IT DOES NOT SHARPEN IF ANYTHING IT RUINS YOUR KNIV... See more

Rated 1 out of 5 stars

Don’t buy any products on this site. They advertise the product was made from Japan but was China. The quality of the product is below my expectation. No customer service, hard to contact for return i... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

309 reviews

5-star
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3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DISAPPOINTING

I was impressed bytheir video demonstration of the power jet, so I ordered one which arrived 8 days later. I tried it out same day and was utterly disappointed, there is not even a remote resemblance in performance to that they show in their advert. I asked for a refund but never received a response. I think they are a scam.

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

Weak Power jet and no customer service

I ordered a power jet on 3 Sept and received the delivery on 10 Sept afternoon. The so-called power jet is so weak that could hardly remove any moss or dirt. They misrepresented about the functionality of the product. Sent emails to them for return and refund, but no response. Could not find their customer service number. A really disappointing and frustrating experience! Will never buy from SoTrends again!

September 10, 2024
Unprompted review
Rated 1 out of 5 stars

SOTRENDS

SOTRENDS
DON'T BUY FROM THESE PEOPLE
THAY ARE SCAMMERS 😂😂😂
THAY write there OWN GOOD FEEDBACK.. LOOK AT THE BAD FEEDBACK OF PEOPLE WHO HAVE BROUGHT THING OF THEM.
YOU WILL LOSE YOU MONEY

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Love this site

Love this site! I've made several purchases now, and all were flawless. They are securely packed and shipped correctly. The latest package arrived in just 4 days.

September 4, 2024
Rated 1 out of 5 stars

Terms have got you by the balls

Ordered a Powerjet sprayer. Pressure no better than the garden hose. When reading terms on Sotrends web site about returns, it states that original packaging showing name and address must be available. Who keeps that after opening a parcel. I will contact them but not holding my breath. Significant that no paperwork sent with the product. 13 Sept same product currently on sale at Temu for NZD7.86.

September 3, 2024
Unprompted review
Rated 2 out of 5 stars

Ordered 2 radar detectors

Ordered 2 radar detectors, goods arrived in time, but were not of a satisfactory standard, couldn't even understand the information as speech hard to decipher.
Used contact details on website to ask how I could return goods, no answer,2 days later sent email asking for same information, no response.
Still have rubbish items and without any contact from so trend maybe stuck with them

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Overpriced and very poor value

Nowhere does the advertisement mention the price is in USD so conversion to NZD makes the cost ridiculous and exhorbitant. The sprayer is worth USD20.00 at max and is so overpriced. I endeavoured to obtain a refund and correspondence dried up..... So Trends didn't want to know. Be warned, this is a scam.

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

They misrepresent products and provide…

They misrepresent products and provide no assistance when they are useless.
I bought an Ultracut trimmer head because the product details stated "Fits All Trimmers On The Market;". It does not fit my Stihl FS38. No response when I asked for assistance.

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Power jet ordered to attach to…

Power jet ordered to attach to hosepipe. Absolute garbage, no pressure at all. Didn't read reviews as I normally do. Had I have done so I definitely would not have purchased. It looks like from reviews that waste of time emailing as no responses given. Paid £49.99 for 2 pieces of plastic rubbish.

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

Power Jet -

I was shocked to see what I received, it had no resemblance to what was advertised. I looked on the Amazon website and there was an identical item which was around 6 times less than what I had paid for.
This company is a con merchant. Do not buy any goods from them. I have now contacted Reslover who will be looking into my complaint

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Agree with all the others

Agree with all the others. Just a cheap plastic hose accessory. Charged $54.95 what I thought was NZ Dollars but charged on Visa Card in American Dollars. This item can be purchased from TEMU website for under $15.00
No reply to 5 emails from their customer support.

August 19, 2024
Unprompted review

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