The designs are just printed on the fabric so the inside is just white. It's not like an actual knitted sweater, which is fine because the designs are still beautiful and look great and the sweaters a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping tracking info was never sent but most importantly my jersey was too small and was printed on the back with the number on backwards. Not sure how that happened. It’s pretty obvious how t... See more
Company replied
Unfortunately I thought that this company was local (US based) but it took a long time to get the items I purchased. The designs are awesome, I received so many compliments on them every time I wear... See more
Company replied
I had ordered a shirt with a design option, based upon the album cover for "The Low End Theory", by the rap group A Tribe Called Quest. The shirt has been well executed, and is confidently contai... See more
Company replied
Company details
Written by the company
Soulisfree —— Artistic Clothing, Graphic Designed T-shirts,Hoodies,Apparel. Men's & Women's Creative Artistic Clothes, We Stock A Wide Range of Quality Funny Art T Shirts/Hoodies/Other Outfits! Wearing Soulisfree clothes is like delving into an artistic journey where art becomes a language when words fail. Wear Your Attitude, Embrace Art —— Our brand Soulisfree aims to design creative artistic patterns tailored for those with a taste for art, showcased on our clothing. We believe Art can reflect your inner world, no matter the mood. We strive to vividly express your personality through our artistic designs.
Contact info
Hong Kong
- soulisfree.com
3.9
Great
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The thing that I like about these guys…
The thing that I like about these guys is how quickly they deliver things and not only that but one of the team members Leon was actually nice enough to let me put in a custom order which was amazing overall great experience
October 24, 2025
Unprompted review
Reply from Soulisfree
Dear Customer ,
Thank you so much for your wonderful feedback.
We're delighted to hear that you had a great experience with us, from our fast delivery to the support you received. We're especially grateful for your kind words about Leon—his dedication to excellent service is truly appreciated, and we’ll be sure to pass along your compliments.
It’s customers like you that make our work so rewarding, and we’re honored you trusted us with your custom order. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Soulisfree Customer Service Team
ILL BE BACK!
I absolutely LOVE the bundle of products I ordered. I got them as Christmas presents and gave my bf them early and he frigging adores them! Great quality and arrived so quick.. the stickers were adorable too!!
October 1, 2025
Unprompted review
Reply from Soulisfree
Dear Customer ,
Awesome!
We're so happy you and your boyfriend loved this set—nothing makes us happier than knowing these nerdy little gadgets bring joy to us!
We're so glad you enjoyed the quality, speed, and even the cute stickers. Thank you for choosing us.
Thank you so much!
Soulisfree Customer Service Team😃
Great communication from the team and…
Great communication from the team and package even came early. I got the cat cigarette case and it’s perfect!
October 19, 2025
Unprompted review
Reply from Soulisfree
Dear Customer ,
Thank you so much for your wonderful feedback.
We're delighted to hear that you received your package early and that your experience with our team's communication was positive. It's great to know that the cat cigarette case met your expectations and brought you joy—we're so happy you love it!
We truly appreciate your support and are thrilled to have been able to provide a seamless and satisfying experience. We look forward to serving you again in the future.
Warm regards,
Soulisfree Customer Service Team❤️
I love my package of clothing and…
I love my package of clothing and stickers i got! Everything is great quality! Mystery gift was alright it was just a sticker but still cool!:) thank to Randy who works with them, he helped me out with questions and anything i needed ask:)
October 12, 2025
Unprompted review
Reply from Soulisfree
Dear Customer ,
Thank you so much for your wonderful review! We're absolutely thrilled you love your package — and that everything, from the clothing to the stickers, lived up to the quality you expected!
We’re glad the mystery gift brought a little smile (stickers may be small, but they’re full of personality!). And a huge shoutout to Randy — we’ll make sure he gets your kudos! He’s always happy to help, and we’re so glad he made your experience smooth and friendly.
Thanks again for your support and for spreading the joy! We can’t wait to send you more awesome stuff soon!
Warm regards,
Soulisfree Customer Service Team❤️
Nice quality
Nice quality. Fast delivery and the support responds quickly.
October 11, 2025
Unprompted review
Reply from Soulisfree
Dear Customer,
Thank you for your kind review! We're delighted to hear you're happy with the quality, delivery speed, and our support team's responsiveness. It means a lot to us! We truly appreciate your feedback and look forward to serving you again. 😊📦
Sincerely,
Soulisfree Customer Service Team
Items where good
Delivery took a couple of weeks but customer service was great. Leon was the customer service agent he found out where my package was very quickly. T shirt quality was good too and designs where good
October 8, 2025
Unprompted review
Reply from Soulisfree
Dear Customer,
Thank you so much for your kind review! 💙
We're glad to hear you had a positive experience — especially with Leon from our customer service team. We'll make sure he gets a big shout-out for helping you so quickly!
Thanks for noting the shirt quality and designs too. We're happy everything turned out well, and we truly appreciate your support. See you again soon! 🚀👕✨
Sincerely,
Soulisfree Customer Service Team
Shirt Did Arrive And Accurate To Size
Ordered a short sleeve shirt ("Truly on the inside" 5XL) after seeing it advertised on Instagram after I ordered I had seen the reviews and assumed the worst especially when I received an email saying it was at my my local post office which just wasn't true giving me a link for Royal Mail when it was actually for 17 Track to track my parcel.
But the tracking order worked and I could track my parcel at every step and pleased to say my shirt did arrive this morning fitted just as the size chart on the website described and even with my personalised number on the back.
So I'm happy with product I would use again but saying it was at my local post office was false and would have caused me confusion if I wasn't familiar with online shopping but overall very pleased with purchase.
October 7, 2025
Unprompted review
Reply from Soulisfree
Dear Customer,
Thank you so much for your honest and thoughtful feedback—we appreciate you sharing your full experience with us.
First, thank you for giving us a chance despite the mixed reviews. We were delighted to hear the following:
✅ The shirt arrived safely this morning;
✅ The size was exactly as requested;
✅ The personalized number on the back was exactly as expected!
This is exactly the quality and fit we want every customer to experience.
However, we sincerely apologize for the misleading email, which we accidentally sent to your email address.
You're absolutely right—not everyone is familiar with online shopping, and providing clear instructions is our responsibility. We apologize for any shortcomings in this regard.
We are so glad that you were satisfied with your product and will consider choosing us again. This means a lot to us. We will continue to work hard to improve, especially in our communication, so that you feel trusted every step of the way.
Thank you again for your patience, honesty, and support. Wear your shirt with pride and enjoy it!
Sincerely,
Soulisfree Customer Service Team
Beware of Soulisfree's Return Policy
Beware of Soulisfree's Return Policy. We ordered a hat; turns out we did not like the color. They advertise a 30 day return policy, however, when we tried to return the hat, the small print says "no return on hats." In addition, customer has to pay return shipping costs to Hong Kong. Not a customer-friendly company. We will not be shopping with them again.
After submitting this review, Soulisfree responded with an offer "to resolve the issue." After more requests for information (order number, reason for return, photos etc.; all information they already had), they said to return the item (shipping to Hong Kong!) for a 30% refund! Ridiculous offer. Before ordering from them, be certain there is no chance you will want to return or exchange the item!
September 29, 2025
Unprompted review
Reply from Soulisfree
Dear Customer,
Thank you for your feedback. We sincerely apologize for your experience with your hat order and return process. We deeply understand your frustration and understand why this situation feels unfair, inconsistent, and far from customer-friendly.
No customer should be deterred from purchasing due to unclear policies or inconvenient return logistics. We regret that this experience has caused you to lose trust in our brand.
Our customer service team has contacted you; please check your emails.
Your feedback is invaluable, and we are committed to doing better.
Sincerely,
Soulisfree Customer Service Team
I ordered some T-shirts and got lucky…
I ordered some T-shirts and got lucky to have Miranda helping me out. She made the whole thing so smooth — friendly, fast, and honestly just awesome. Big shout-out to her! And the T-shirts themselves are great — awesome quality and fit perfectly.
August 5, 2025
Unprompted review
Reply from Soulisfree
Dear Customer，
Thank you so much for your kind words! 😊
We’re thrilled Miranda could help make your experience smooth and enjoyable — we’ll be sure to pass your praise along to her, she’ll love knowing she made a difference! 💙
Even better that you’re happy with the T-shirts too — awesome quality and perfect fit is exactly what we aim for.
Thanks for the shout-out and for choosing us. We can’t wait to see you again soon! 🚀👕✨
Sincerely,
Soulisfree Customer Service Team
DON'T BUY FROM THIS SHOP!! IT'S FAKE!
I placed a large order with this site, which was supposed to be sent to my address. After a while, I went to check where my order was. It was suddenly returned. I didn't receive any information; the store said it had to be picked up at a pickup point. That's difficult without information. I then indicated that the order could be canceled and that I wanted a refund. They refused; this isn't even allowed. Communication is incredibly difficult; it takes days to get a response, and the answers are vague and useless. Then I get an email saying I can pick up the package again at a pickup point, and again without information about where I can pick it up, no tracking code, nothing... and I've lost my money. Don't order anything here! You can kiss your money goodbye.
August 18, 2025
Unprompted review
Reply from Soulisfree
Dear Customer，
We sincerely apologize for the unpleasant experience you experienced during your order.
We have updated the shipping information at each stage and provided local tracking numbers and contact information for your review.
Your feedback is important, and we are urgently reviewing your case to understand the issue and how we can improve.
We hope to resolve the issue as quickly as possible—please check the email we sent so we can resend your order as soon as possible.
We value your trust and are committed to doing better.
Sincerely,
Soulisfree Customer Service Team
Reply from Soulisfree
Dear Customer，
Thank you so much for your feedback! We're absolutely thrilled to hear that everything was perfect—your satisfaction means the world to us! 😊✨
From ordering to delivery, we strive to make every step seamless and enjoyable. We’re so glad we could deliver a great experience and a product you love.
Thanks for choosing us—we can’t wait to welcome you back and make your next order just as perfect! 🚀👕💖
Sincerely,
Soulisfree Customer Service Team
Do not deliver product
I have ordered on August 20th (more than a MONTH ago) and still have not received anything. The tracking link said returned to sender. When I emailed about this they said they would send a new product, and this still hasn't arrived. Total waste of money do NOT buy here.
September 22, 2025
Unprompted review
Reply from Soulisfree
Dear Customer，
Hello, we are deeply sorry for the unacceptable delay and dissatisfaction you experienced with your order. However, the package return was likely due to issues such as an insufficient address on the original order. Reshipment arrangements are generally made upon receipt of the reshipment email.
This is not the level of service we strive for, and we deeply regret breaching your trust.
Please reply directly with your order number so we can take urgent action.
support@soulisfree.com
We know "sorry" isn't enough, but we are committed to correcting this issue.
Thank you for your feedback—we hear you and are working hard to do better.
Sincerely,
Soulisfree Customer Service Team
The product is exactly as seen online…
The product is exactly as seen online and fit great, great time in delivery!
Only problem was customs taking the free gift away!
September 15, 2025
Unprompted review
Reply from Soulisfree
Dear Customer，
Thank you so much for your kind review! We’re thrilled to hear the shirt fit great and matched exactly what you saw online — that’s exactly what we aim for. Even better, we’re happy your order arrived quickly!We’re really sorry to hear that customs intercepted the free gift, though. That’s always disappointing, and it’s something we unfortunately can’t control once the package leaves our fulfillment center. We truly hate that you missed out on the extra little surprise — we always love adding something special as a thank-you.Thanks so much for understanding and for still taking the time to share your positive experience. We really appreciate you!Looking forward to serving you again soon!
Sincerely,
Soulisfree Customer Service Team❤️
Quality is worst
Quality is worst , also the cap is wrinkled and bruised
September 17, 2025
Unprompted review
Reply from Soulisfree
Dear Customer,
We're sorry to hear that the quality of your hat didn't meet your expectations and was wrinkled and damaged. This isn't up to our usual standards, and we apologize for your disappointment.
We hope to resolve this issue as quickly as possible—please contact us support@soulisfree.com so we can assist you with a return, exchange, or refund.
Your feedback is important, and we'll share it with our team to improve quality control. Thank you for bringing this issue to our attention.
Best regards,
Soulisfree Customer Service Team
3 stars is good, considering
Unfortunately I thought that this company was local (US based) but it took a long time to get the items I purchased.
The designs are awesome, I received so many compliments on them every time I wear them. Another unfortunate thing was after 1 wash on just one of the shirts half the graphic came off, it did not change the overall design except it is now missing colors but it was very annoying to clean out my washer because of this. I would say that the sizing is true sizing, I like the fit of everything I purchased, even the crop.
August 22, 2025
Unprompted review
Reply from Soulisfree
Dear Customer,
Thank you for your sincere feedback! We're so glad you enjoyed the designs and received such high praise—there's nothing more gratifying than seeing our shirts bring joy to someone.
We apologize that shipping took longer than expected, and we're deeply sorry for the printing quality issues on that particular shirt. We're deeply sorry for the inconvenience this caused, especially with the washing machine. We've reached out to you through support@soulisfree.com and hope you can send us pictures.
We'll share your feedback with our production team for improvement.
Thank you for confirming the correct size—we're pleased that all the pieces fit perfectly, including the cropped version! Thank you for your support, and we hope your experience will be even more enjoyable next time.
Best regards,
Soulisfree Customer Service Team
Reply from Soulisfree
Dear Customer,
Thank you! We're glad the ordering process was easy and your delivery was fast. We appreciate your feedback! 😊
Best regards,
Soulisfree Customer Service Team
Reply from Soulisfree
Dear Customer,
We're sorry to hear that your experience didn't meet expectations. Thank you for your feedback—we'll work to improve.
Please accept our sincere apology for the inconvenience caused to you.
Could you please kindly provide some pictures of the item you received for us to confirm? support@soulisfree.com
We'd like to do our best to figure it out asap once it was confirmed.
Waiting for your early reply.
Best regards,
Soulisfree Customer Service Team
Cheap Print
I got myself 2 shirts, but after 1 wash they started to unfortunately peel of, which was really sad because I really like the designs of the shirts.
August 22, 2025
Unprompted review
Reply from Soulisfree
Dear Customer,
Thank you for letting us know—we're sorry to hear that the print on your T-shirt started to peel after just one wash.
This is absolutely not the quality we strive for, and we completely understand your disappointment, especially since you love these designs so much. We design our prints to last, so this is extremely important to us.
We hope to resolve this issue. Please contact our customer service team at support@soulisfree.com and we'll provide you with a satisfactory solution.
We value your support and are committed to ensuring you have a better experience in the future.
Best regards,
Soulisfree Customer Service Team
I ordered two 5XL t shirts
I ordered two 5XL t shirts, both were not USA 5XL and not to mention they were different sizes. My “free gift” was a tiny sticker not worth what it supposedly said it was. The tag also looks identical to shirts I’ve gotten off of temu or shein. Sorry but I’m disappointed for how much money I spent and so is my man.🤦♀️
September 7, 2025
Unprompted review
Reply from Soulisfree
Dear Customer:
We're deeply sorry that your order didn't meet your expectations, especially regarding the sizing mismatch and unsatisfactory gift. This isn't the experience we wanted.
We hope to resolve this issue. We've contacted you via support@soulisfree.com, so please check your email.
We'll investigate and provide an appropriate solution.
Thank you for your feedback, and we understand your situation.
Sincerely,
Soulisfree Customer Service Team
Reply from Soulisfree
Dear Customer:
Thanks for your note — we’re sorry the fit was too small and that your order was missing a size tag. We’ll look into this right away!
Could you please share your order number so we can check the details and assist you further? support@soulisfree.com
We appreciate your patience.
Sincerely,
Soulisfree Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.