soulmiacollection.com Reviews 177

TrustScore 4 out of 5

3.9

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Rated 3 out of 5 stars

Delivery service was fine, around two weeks to the UK. Quality of the four items purchased was lower than expected though. Materials used, cut of fabric. The experience has convinced me, again, never... See more

Company replied

Rated 5 out of 5 stars

Product exactly like on the pictures. I've ordered t-shirts and sweater. Vibrant colors, nice and soft fabric. Really good quality. After washing, according to the label in cold water, clothes didn't... See more

Rated 5 out of 5 stars

I ordered two tops (men's) from Soulmia after seeing online advertisements for the company's collection. I was pleasantly surprised that delivery of the order did not take weeks. The product itself... See more

Rated 1 out of 5 stars

My daughter ordered 3 bracelets over 3 weeks ago, we emailed to ask where the delivery was, no response to their support email, I have asked for a refund for non delivery again from the support email,... See more


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3.9

Great

TrustScore 4 out of 5

177 reviews

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Rated 1 out of 5 stars

My daughter ordered 3 bracelets over 3…

My daughter ordered 3 bracelets over 3 weeks ago, we emailed to ask where the delivery was, no response to their support email, I have asked for a refund for non delivery again from the support email, I would advise not being from this company, very bad service

January 23, 2024
Unprompted review
Rated 1 out of 5 stars

This is one of the most misleading…

This is one of the most misleading sites I have encountered. The garment I received bore no resemblance to the description on the website. I have tried to return it several times but the company do not respond to emails to their support address. In future I will only order online from companies I know and trust.

May 25, 2022
Unprompted review
Rated 1 out of 5 stars

Wrong size sent

Wrong size sent, no answer from support, I received the wrong size, I ordered a small shirt and they sent me a large one, I tried to contact them twice but I didn't get any answer.

December 21, 2021
Unprompted review
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,
We are sorry to hear that the item you ordered doesn't fit you.
Please rest assured that we are always trying our best to improve the accuracy of our size to meet customer's satisfaction.
Customers can contact us within 30 days of receiving the item.
Please kindly review our warranty policy
here:https://www.soulmiacollection.com/mod-article-id-80.htm
Please offer us your order number or you can directly contact us at support@soulmiacollection.com.
Once we receive your email, we will provide you with an effective solution.
Again, we are sorry for any inconvenience caused.
Best regards
Soulmia Support Team

Rated 4 out of 5 stars

I've ordered 2 polo t-shirts

I've ordered 2 polo t-shirts. The delivery was delayed and canceled. Then Soulmia sent me again these polos for gratis. It was a nice surprise for me. As about these polo t-shirts they are middle quality and it's hot for summer.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Fast response!

As soon as I emailed them asking about an update on my order they responded in no time! I received an update and a link. Amazing customer service!

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

Skeptical no more!!

At first I was skeptical about buying a dress for my friend’s wedding (I’m the matron of honor) online. Soulmia calmed my fears! Not only did I find the perfect dress, it arrived quickly, perfectly packaged, and fits like a dream!! I can’t wait to wear my dress at the wedding next week!

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

Wow this is an great an amazing…

Wow this is an great an amazing product... I am Happy to visit nad buying this product excellent quality and mind blowing service...
This material quality is good..
Awesome product it is easy to buy and visit this website..
It gives a great deals regards this product...

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Soulmia collection is a amazing site.

Soulmia is a amazing site.. this is authentic and unique site.. I used many day's that's why I give this site 5 star rating.. best product and fast delivery .. I recommend to all of u just try this amazing site..

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

That's an amazing product

That's an amazing product. I just like this product. Product quality is very nice. Very good collection and very good design. I received it only three days of ordering. I highly recommend it my all friend.

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

I love this site

I love this site. All the clothes here look good and great quality and I will most definitely be shopping here for all my new drip. I absolutely love it. Not to mention affordable

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Great

I purchased a few things. The shipment took longer than expected but the items have a good quality and the prices are great.

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Good job Soulmia Collection

Soulmia Collection was able to apologize for not having all items that I ordered and refund me right away.Thumb up Soulmia Team.
Job well done for being that honest.👍👍👍👍

October 11, 2021
Unprompted review
Rated 1 out of 5 stars

I would not recommend purchasing…

I would not recommend purchasing through them. I was skeptical at first and should not have ordered. I have emailed the support center and left reviews and still no response or update on my order. I want a refund processed. Order number GCM2109221711402581

October 1, 2021
Unprompted review
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,
We are very sorry that you have not received your order.
Soulmia offers standard or express shipping, which varies in shipping times. We will always do our best to meet the customer's shipping needs.
For more details on shipping methods, please click here:https://www.soulmiacollection.com/mod-article-id-39.htm.
Please rest assured that your order has been sent out on 23rd Sep,and is in transit.
We have sent the shipping details to your registered mail address.
Please kindly check it and reply to us.
Thank you for your understanding and patience.
Best Regards
Soulmia Customer Service

Rated 5 out of 5 stars

Loved my hoodie from Soulmia

Loved my hoodie from Soulmia. Great quality and so cozy! It's a hoodie with an attitude,any of the hoodies have sassy sayings on them. The hi-lo hoodie looks great with leggings and is perfect for falls. Highly recommend! My roommate also purchased a hoodie and loves it too! 5* from me!

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality products !

I'm very impressed with the quality of my order. I orders two goodies and they are both so very unique. I've since received many many compliments on them and many requests as to where I bought them. Considering the price I paid for these items I'm really really impressed ! They're truly adorable. They're both a lovely cotton blend so they feel great against the skin and I believe they'll wash really well. I'm always looking for items that contain natural fibres as they seem to last the best and that's exactly what these are. They're breathable fibres so they'd be great year round. And they feel really nice against the skin. If you're looking for really cute but still functional clothing look no further than SOULMIA..

September 26, 2021
Unprompted review

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