Soulrevolver Reviews 

356
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Another fantastic purchase from Soul Revolver! My brown cafe racer jacket fits like a glove and looks phenomenal, and gets compliments every time I wear it. I plan on making another purchase before th... See more

Rated 5 out of 5 stars

He recibido hace unos días mi Trucker Antique Brown y es simplemente fabulosa!!!! La mejor chaqueta de cuero que he tenido en mi vida!! Se ajusta a la perfección a mi talla tal y como me recomendó... See more

Rated 4 out of 5 stars

Winchester I can't fault the majority of the jacket, it is beautifully made and in most respects I struggle to see how the quality could be improved. The major problem is the button stitching, on... See more

Rated 5 out of 5 stars

So I don’t ever actually leave reviews but was absolutely compelled to after receiving my Iron man jacket. Beautiful jacket. The fit was just perfection - Seanne from the sales team asks every questio... See more

4.6

Excellent

TrustScore 4.5 out of 5

356 reviews

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4.6

All reviews

(356)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Salvation shearling jacket of the finest quality

I have been looking at the beautiful jackets of Soul Revolver for a long time. I do like a lot of different models, but the Salvation shearling jacket in particular. Beginning 2021 I decided to buy the Salvation. After help by SeAnn with the measuring I ordered size L. exact 2 weeks later I got the jacket by Fedex. I could not wait to put the jacket on. WOW! what a feeling. The lambskin feels ultra soft and is of a stunning quality. The jacket fits like a glove and feels comfortably warm. Every aspect of the jacket breathes quality. The leather, the zippers, the sewing and the wool are of a very high quality. Worth every Euro I payed for it. Next time I want a leather jacket it will be a Soul revolver again :-)

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Wolverine never looked this good!

I purchased the Wolverine jacket in calf leather. The size was spot on with the direction of SeAnn. The jacket is beautiful the fit is perfect. The leather is dark and rich and the quality of the jacket is superb.

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

~Awesome!

~Awesome!
Nicely designed jacket 👌
looks great
Attentive professional customer service I highly recommend listening to their advice when it comes to size selection
Fast shipping it has arrived to USA
24 hours after got the shipping notification
cheers

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Top Drawer

Having purchased the 'Wheelman', I loved it so much, I then purchased the 'Heist'. The quality is outstanding and fits me like a glove. I was nervous to make an online purchase without having tried anything on, however, when they arrived, I was absolutely delighted. I would say it feels like you are wearing a suit of armour. Trust SeAnn with your measurements, as the fit was bang on. I'm dreading the summer when it will be too hot to wear them!

November 13, 2020
Unprompted review
Rated 5 out of 5 stars

Antique Brown Cafe Racer in Calf Skin

Ordered an Antique Brown Cafe Racer in the thicker calf skin. Service, delivery and product have all been perfect. As other reviews state SeAnn gets in contact very soon after payment to check sizing. In my case we agreed on the size but there was a concern about the arm length. I sent over a few measurements from another jacket I own and all was confirmed in a few short emails all of which were quickly replied to. On receiving the jacket it fits perfectly which I'm really happy about. Being 6ft 5 tall I can usually either find a jacket which is the correct length or a jacket I can actually do up rarely both. Also the sleeves end exactly where you'd want them to.

The website states jackets take 14 days to be made and delivered. Mine arrived on the 13th day after ordering including weekends. The FedEx tracking email arrived on a Saturday giving a delivery window for the following Monday and it was delivered right in the middle of that window. I was a little concerned when it was handed to me in a FedEx mail bag but I shouldn't have been. Its folded well and is packaged in another bag placed inside a nice Soul Revolver branded cloth bag.

The jacket itself is really impressive. Friends and internet forums recommended similar jackets from Schott, Aero and Belstaff all stating that they wouldn't want to risk it and that the aforementioned brands would be better quality. I have no idea how this is actually possible and if its true those jackets must be incredible and I seriously doubt they are worth double and in one case triple the price of a Soul Revolver jacket. The leather is thick and heavy without being stiff, it's soft and smooth to the touch and the colour is actually nicer than the pictures on the website. It's really nicely thought out as well, pockets are usable with the side pockets being large enough for a set of keys and the internal pockets are large enough for wallet and phone.

I've seen some reviews which complain about the zips being overly stiff and one which even replaced the main zip for a single zip as they couldn't use it. I have no such problems with mine. The zips are chunky and feel quality and the small flaps over the side and breast pockets aren't as fiddly as I thought they'd be.

Overall I'm extremely happy with the jacket and I seriously doubt there is any comparable product for the price. If there is I'd certainly like to know where. The only downside of the whole experience is that I'll very likely end up ordering more jackets in different styles and keeping a close eye on the sale section for anything in my size. If you're not sure about ordering a leather jacket which you can't try before you buy well so was I. Bite the bullet I think you'll be as impressed as me.

November 9, 2020
Unprompted review
Rated 5 out of 5 stars

Wolverine Origins

This review is for the Wolverine Origins jacket premium version made with calf leather. After ordering, Seann reached out to me about sizing. Although I normally wear an XL, he insisted that an XXL would fit my measurements better so I took his word for it. The jacket was in the sale section, so it was already made and ready to ship right away. I think most of the jackets are made to order at another location. It arrived the next day, which was lightning fast considering it was UK to USA. His recommendation about the sizing was correct as the jacket fits great and has a real heavy premium feel to it. It looks straight out of the movie and like it'll be durable enough to last for awhile. I would definitely order from them again.

October 29, 2020
Unprompted review
Rated 5 out of 5 stars

Blade Runner XXL

Ordered the Blade Runner coat back in March after owning the smaller variation for several months. Wanted to wait a season of wearing it before writing a review. Absolutely love it, and the fit is perfect! While the strap to have it closed is a bit too loose for it to securely close (at least one mine) it's not a huge complaint as I wouldnt really wear it that way. I could not be happier with this, and as always the customer service is fantastic (thank you SeAnne!)

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Everything

The jacket we ordered was badass. It’s absolutely beautiful and fits like a glove. We ordered from USA and it arrived safe and sound via FedEx. We were required to sign for it which was fine by us considering we live in an urban area. I would highly recommend this company to anyone looking for excellent quality leather.

September 8, 2020
Unprompted review
Rated 5 out of 5 stars

Awesome service and merchandise!

Really pleased with the service we got on choosing correct size of Jacket. The fit was spot on and my son loves the Jacket and looks and feels fantastic wearing it. I would highly recommend this company the staff work hard to ensure satisfaction and the merchandise is top quality.

August 15, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended - top quality experience from start to finish. Superb customer service from the start, with detailed conversations about measurements and fit, guidance etc. The jacket arrived about 10 days after order was placed, and it's fantastic: the quality is so high and the fit is superb. Quality quilted lining also, which can't really be seen properly in the photos. Overall, I can't recommend highly enough, thank you SR!

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

So I saw this jacket on Pintrest and I…

So I saw this jacket on Pintrest and I was like that is a beautifully cut jacket, but will it look good on me cuz that model dude in the picture is killin it, but again dudes a model, all the lighting, the angles of course he's gonna look good, he's a pro I bet toilet paper looks good on him, so I texted support and looked at the measurment criteria. I picked the XXL based on my 6'2" frame and threw down my give or take 500$. 3 weeks later it's in my hands and guess what? It is beautiful, light and sturdy buttery soft leather, with an intricate weave and tapered waist...just stunning, thanks Soul Revolver you really make a unique and quality product. So I'm savin for the Devil May Cry duster...shhhhh don't tell the wife it's a surprise

July 21, 2020
Unprompted review
Rated 3 out of 5 stars

Mostly good with an important caveat ...

My FIRST jacket from Soul Revolver was excellent and that prompted the review below. Since then 3 more have arrived at £370+ each and all 3 have deep creases running the full length of the sleeves because of inadequate packaging. The most recent 2 are literally unwearable until the creases are resolved (?) but the only advice from Soul Revolver is "This is normal, hang them for a few days or wear them and they'll fix themselves (!) or iron the leather".
Unacceptable! Jackets at this price, superbly constructed as they are, should arrive ready to wear without ANY creases or damage. I'm very VERY disappointed and the merchant is not taking this issue seriously which I find 'disturbing ' ...

I briefly dropped this review to one star because I was so very disappointed but on reflection let's go with 3 stars. I feel bad for the truly brilliant artisans who created these jackets and they ARE superb. The company must address this packaging issue though; creases are not acceptable.
---
Original review:
I chanced upon Soul Revolver after seeing a specific jacket style from a competitor (of sorts) and being unimpressed by the latter's reviews. Soul Revolver's reviews were excellent so I took a chance.
My investment was fully justified; the customer service is exemplary; just go slow and listen to SeAnn's advice. Delivery was in less than 14 days and my jacket is absolutely superb. It's difficult to imagine that it COULD be made any better and the presentation is lovely. Place your order, communicate with SeAnn, wait 14 days or so, receive a FedEx delivery email with tracking and 24 hours later ENJOY!
100% recommended! Obviously.

July 13, 2020
Unprompted review
Soulrevolver logo

Reply from Soulrevolver

Thank you for your review Phil. Both the positive comments and your concerns.

We received the photos of your Flint leather jacket with the straight crease down each sleeve, we were not aware of a second creased jacket at that time.

We do take your issue seriouly and replied with detailed instructions on how to remove the creases along with offering to remove the creases for you.

As seen with the other reviews below and feedback, we have not received any other complaints relating to creases. Regarding your disappointment with the jackets, if the emailed instruction is not suitable, you can of course return your jackets for a full refund including shipping along with our apology. Please contact SeAnn at sales@soulrevolver.com for a return address if you would like to do so.

Rated 5 out of 5 stars

the most beautiful leather jacket

I have the most beautiful leather jacket from Soul Revolver. Each time I wear it, I feel amazing. The leather is a beautiful charcoal grey and it’s got a lot of detailing around the collar. Love the zip it’s classy and simple. Let me get back to the collar, it’s got a Blade Runner look, ultra cool 😎 . You guys are wonderful

July 7, 2020
Unprompted review
Rated 1 out of 5 stars

I am completely baffled.

When I read the reviews, I feel like everyone else ordered their jacket from a different company. I wish that I had the experience that the rest of you did.

Since I did not, it seems important that I should detail my dealings.

ORDERING PROCESS

After placing an order for the Cafe Racer in a Men's Small, I received an email asking me for my measurements. The website does do a good job at describing the Soul Revolver business process so I was expecting this. What I wasn't expecting was how insistent they would be that I order a size that would not fit me. Despite my repeated affirmations, I was told that a Small would not fit and that I needed a Medium. They treated me as though I had never worn or purchased clothing before. A complete lack of trust from them in my ability to measure myself or know how I wanted my clothing to fit served to almost convince me to look elsewhere.

SERVICE

Over the course of two weeks, I exchanged twelve emails. NONE of these were about SHIPPING. Most of my very clearly worded questions were never actually answered. When I was firm in my order, they played the expert and talked down to me. When I asked for their opinion or advice, they told me it was entirely up to me. When I finally had enough and decided to go with my gut, I received an incredibly patronizing email (complete with smiley face) that blamed me for confusing them.

The biggest actual problem was that after sending all of my body's measurements as well as all of the measurements of the jacket I currently wear, they did not tell me what the corresponding measurements of their own product. I asked twice.

THE JACKET

My expectations were high for the Cafe Racer. It looked great in images, and people who had purchased it posted reviews comparing it favorably to other vendors' similar products I had been eyeing. Again, I do not understand what happened to make my experience so subpar.

My observations in chronological order:

- Leather/Fabric Quality: As soon as I slid the Cafe Racer out of its bag I knew that I was going to be disappointed. This jacket feels like it will dissolve the first time I get caught in the rain. I ordered cowhide, but I've owned more durable higher quality coats of lambskin. It looks "ok" right now, though the right sleeve had a nick at the cuff and some of the lining was already starting to run in the back and thread was coming undone at the left sleeve cuff right out of the box before I even tried it on. Two months from now, I wouldn't be surprised if the thing were in tatters with normal daily wear.

- Zipper: Men's zippers go on the right hand side of a jacket (from the perspective of the wearer). This Men's jacket has it on the left. Soul Revolver's tag was wound around the zipper slider, which was almost too small to get a grip on. When I reached the bottom of the track, the slider got stuck. I got it free with a yank, but not without removing the tag (good bye chance at a refund). I was somewhat shocked that the zipper track didn't pull clean out of the leather, but that part of the coat is still in perfect condition.

- Fit: My instinct was right. The Medium would have been far too large for me. A Soul Revolver Men's Small fits my shoulders (16 1/2") and chest (38 7/8") perfectly. Fully zipped and clasped, the trunk fits very well and the neck feels good.
My waist and neck measurement:
- Waist: 33 3/4"
- Neck: 15 1/2"

However, nothing else does.

The sleeves are at least two inches too LONG (reaching the second knuckle of my middle fingers), and the back is about three inches too LONG (going past the lowest points of slash pockets in my loosest lowest riding work pants).
My sleeve and back measurements:
- Sleeve Length: 23"
- Back Length: 22"

The base of the jacket is a little tight, though not uncomfortably so (it just looks a little weird and makes it poof out in the midriff). I suspect this is because by being three inches too LONG it's ending halfway down my buttocks instead of at my waist or hips.

- Pockets: The two exterior slash pockets are barely large enough for a pack of playing cards. Keeping your hand in there with any object larger than a single key will be uncomfortable at best.

In contrast, the two interior pockets are enormous. You can easily fit a 750 ml bottle down each side and let your arms hang comfortably. Anything smaller will be lost or nearly impossible to reclaim without taking the jacket off. Because they go so low (all the way to the bottom of the lining), you cannot keep objects in both the exterior and interior pockets of the same side.

***

Since the tag came off, I cannot return it. I'll attempt some alterations and make do.

I'll wear it until it falls a part like every other jacket I've owned. My most recent one has lasted 5 and a half years of daily wear in all weather year round. I imagine I'll be shopping again in less than a year. At any rate, it wont be with Soul Revolver.

July 3, 2020
Unprompted review
Soulrevolver logo

Reply from Soulrevolver

Dear DMS,

We are sorry to hear you were unhappy with your Soul Revolver jacket, a refund was always an option for you but your review states you weren't able to get one but you did not contact us to request a refund.
We are also sad to see that your review has been written unfairly so we will dispute this here and address each of your points:

ORDERING PROCESS:

When we receive an order, we ask customers for measurements as we understand buying clothes online is very difficult so we offer a unique, personal service to help as much as we can. After we have advised which Soul Revolver cut will fit, we still leave it to the customer to decide which size they would like to purchase.
DMS changed his chest measurements twice, each one needing a different jacket size. He also sent measurements from a jacket he owned which were comparable to our size small in some areas but smaller than our XS in others. He also told us due to his proportions, clothing for him has 'always been a huge hassle' but we were here to help him and understood his frustrations. as the emails went on, DMS became more and more angry and frustrated with our process. All we needed were true chest, waist and height measurements with clear instructions on how to take these. DMS changed these so it led to confusion and was clearly getting frustrated.

DMS did actually receive a size small as he wanted.

SERVICE:

As mentioned above, all we need is chest, waist and height measurements. We have many orders every day so we need to work efficiently and professionally but giving our customers as much time and help as they need. DMS sent many emails complicating the order, demanding and being rude but we still replied to all of his emails.

We take all of our customers concerns seriously. The smiley face he mentions was not put in an email but relates to a previous comment we had received from DMS on Instagram relating to a sold Blade Runner sale jacket and were saying to him that it was now sold and using emoticons like everyone does on Instagram to be friendly.

Regarding our service to DMS, we replied to all 12 of his emails and tried to address all of his concerns, even the ones relating to different measurements given.

THE JACKET:

We have been selling cowhide leather jackets since 2005 and even have repeat customers telling us how their old Soul Revolver jacket is still holding up well from over a decade. We still use cowhide to this day as it is an extremely durable leather. It can not 'dissolve' or be in 'tatters' as DMS comments. We find these comments upsetting to hear but it does go along with the angry emails we received from this frustrated customer.

The zipper is on the correct UK mans side. The zips are brand new and if they are a little stiff, we recommend a little dry candle wax to help loosen it if it is stiff in the beginning. It is brand new!

Fit: Relating to the fit, as mentioned above DMS told us due to his proportions, buying clothing has always been a huge hassle. If he did not like how the jacket fit him, could have simply returned it for a refund as with any customers right to do so and our willingness to accept it and resell it.

The pockets on the inside of the jacket are the correct size to fit a wallet or any modern smart phone. DMS statement is an exaggeration.

DMS mentions the jacket does not fit but then mentions he will 'wear it until it falls apart' so this is confusing. Our cowhide jackets are extremely durable and will last many, many years.

---

TRUSTPILOT:

We would also like to take this time to address the actual review dispute process from TrustPilot. We saw this review and found it to be full of untrue and unfair comments. We went through the Trustpilot process of disputing the review, not to remove it, but to ask for it to be factual.

TrustPilots dispute process is extremely simplistic to save time on their end and only gives multiple choice options. It is crucial for a company to be able to have clear communication with the company handling their reviews, not a simple time saving procedure. All we wished to do was highlight the issues with the review in a brief paragraph report and trust in TrustPilot to see the review is written honestly, even if that means a one star review.

We were not given this opportunity to put any of our points across and it took TrustPilot over six weeks to even look at the case and to simply send a generic email to us stating the review was ok without even giving us the opportunity to submit why we were actually disputing it.







Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. The jacket I bought fits like a glove and feels too good to be true. They actively worked with me to make sure I had a good product up to taking my measurements and always responding when I had questions. It shipped ahead of time and arrived on time through FedEx. I will definitely give them business again.

June 26, 2020
Unprompted review
Rated 5 out of 5 stars

Love the design and fit of the "smuggler" jacket.

I have been looking for something a little different for a while and spotted the "Smuggler" sci-fi inspired jacket. Lovely quality and turned up very quickly. Perfect fit and me and I must admit I like the fact there is no zip. The jacket is just a little bit different and I love the design. I'm 6 foot and about 13 stone. Large is a perfect fit for me.

June 22, 2020
Unprompted review
Rated 5 out of 5 stars

Top notch product

got the "Bounty Hunter" as a birthday gift. Superb quality and fits beautifully! Why did I spend more than twice the money for a Matchless jacket? Lesson learned

June 15, 2020
Unprompted review
Rated 5 out of 5 stars

I have to said that I'm very happy with…

I have to said that I'm very happy with the jacket.Just got it

It's exactly as you described on website... I must said that looks even better when you see the real leather color..

Thank you once again, hope to make more orders like this with you in a near future.

David
From Portugal

June 3, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect!

I wanted to let you know that my jacket arrived a couple of days ago and I was blown away by, well, everything. The fit is perfect, the leather is soft and supple, and the quality is excellent! I have a large collection of leather jackets, many from Schott Bros. in New York City and this Soul Revolver jacket stacks up against the best. I am very glad that you worked with me to get the sizing right. A medium made just a little bigger to accommodate the thermal lining was a perfect fit for me. And the thermal lining in purple with that quilting - I love it! I will definitely be purchasing another jacket from Soul Revolver. Thank you!

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

I have just received my third jacket purchased from SR and have to say the team continue to deliver a quality product at a very good price.
Service is always excellent - despite disruption this time due to Covid-19 - and I would not hesitate to recommend.
Sizes generally come up one above my normal and the team always check in with customers fro specific measurements before final order stage, to cover this.
Overall excellent rating 👍

May 26, 2020
Unprompted review

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