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Company details

  1. Clothing Store

Written by the company

Activewear brand empowering women with high-quality, stylish, and functional activewear. Designed for performance and everyday comfort, our pieces blend fashion with function, taking you seamlessly from workouts to daily life. Move with confidence, strength, and effortless style!


Contact info

4.1

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

When I'm gonna receive my shipment

When I'm gonna receive my shipment. Please contact me

November 22, 2024
Soulsara logo

Reply from Soulsara

Our customer service team is always available via chat and email to assist with any questions or concerns regarding your order. There’s no need to post an inaccurate 1-star review to get our attention — we’re here to help.

According to our records, your order was placed from the UAE. As we are a UK-based company, international delivery times may vary depending on the destination. The estimated delivery date was displayed at checkout, and we can confirm that your order is expected to arrive around 10th December.

We kindly ask that you remove the misleading review, as it does not accurately reflect the situation. If you have any concerns or need further assistance, please contact us via chat or email at customer.service@soulsara.com
. Our team will be happy to help resolve any issues or provide additional information.

Thank you for your understanding and cooperation.

Rated 2 out of 5 stars

Poor quality item for the price

Poor quality item for the price, delivery took forever, returning is too difficult, terms state 60% refunded to original payment method and 40% store credit to be used in 90 days. Complete con. Avoid this company- SHEIN will offer the same quality at a fraction of the price. Really disappointing.

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

THE FIT WAS NOT GOOD AND RETURN IS…

THE FIT WAS NOT GOOD AND RETURN IS IMPOSSIBLE! STILL CANNOT FIGURE OUT HOW TO RETURN THE ILL-FITTING PRODUCT. WHY CANT A RETURN LABEL BE PROVIDED???

May 7, 2024
Soulsara logo

Reply from Soulsara

Hello Lynne, We can see that you requested a return via email and we have provided a return address and return instructions promptly. Our full return and refund policy can be found on our return page. Please contact us if you have any further queries regarding return.

Rated 5 out of 5 stars

Good picture

Good picture. Reasonable price, look good

April 7, 2024
Soulsara logo

Reply from Soulsara

Thank you David, glad you liked our Satin Nightdress.

Rated 1 out of 5 stars
Soulsara logo

Reply from Soulsara

Hello Chris, thank you for your review. We are sorry to hear that you thought our return process is difficult. We can see that you made a return request on Saturday which is a weekend and your return request was processed promptly on next working day which is Monday, 2 days later. We would like to remind you that our office is closed on weekends and any request we receive on weekends will automatically be processed on next working day which is within our stipulated processing time of 2-3 days. We can assure you that your return request was dealt with swiftly as we can and as stated in our return policy.

Rated 5 out of 5 stars

My order came with no problem and fabulous dress

My order came with no problem. The dress I ordered looked every bit the same as the image on the web site and maybe even better! Good quality, beautiful dress. I would definitely order again

November 22, 2023
Soulsara logo

Reply from Soulsara

Thank you Maria, glad you liked our one shoulder satin dress :)

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