Bought a beautiful guitar, which was promptly delivered and nicely packed. I'm also selling two of my guitars through the shop. The offer was fairly priced and the process easy and smooth. Communi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a guitar from the website for my son's birthday, I had not noticed that it had tiny chip on it when looking at the pictures. I received an email advising me that it had a tiny chip on it along... See more
Company replied
I have purchased several guitars from Sound Affects and part-exchanged guitars in the process. Paul and the staff have been outstanding and what I like is that they allow you to take your time and exp... See more
Company replied
Amazing place to shop or get a guitar repaired. I brought in a Taylor acoustic with a manufacturing defect and a brand new, perfectly set up guitar was waiting at the shop in a matter of weeks.... See more
Company replied
Company details
Written by the company
One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!
Contact info
129 New Court Way, L39 2YT, Ormskirk, United Kingdom
- 01695 570023
- sales@soundaffects.com
- soundaffects.com
4.9
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sound Affects
Much appreciated James.
Reply from Sound Affects
Much appreciated Steven.
Prompt delivery and everything works…
Prompt delivery and everything works perfectly. Well done.
July 17, 2024
Reply from Sound Affects
Much appreciated Steve.
Quick and simple pedal purchase
Ordered the pedal. Arrived when expected. No fuss, no drama and the pedal is great.
July 16, 2024
Reply from Sound Affects
Much appreciated Martin.
Good friendly service and great returns…
Good friendly service and great returns policy.
July 15, 2024
Reply from Sound Affects
Much appreciated.
Exactly how online shopping should be
Exactly how online shopping should be, straightforward and easy.
July 8, 2024
Reply from Sound Affects
Thanks Gerry.
Easy transaction and good…
Easy transaction and good communication.Quick delivery, item well packed.Item was as described and everything works perfectly.I am very satisfied with my purchase and the great customer service.
July 10, 2024
Reply from Sound Affects
Much appreciated Anthony.
Great quick service
Great quick service
No hassle
Delivered- well wrapped
And most of all great guitar and price .
July 4, 2024
Reply from Sound Affects
Thanks for taking the time to leave a review David.
Gretsch 6120 Hot Rod Lime Gold
A nice guitar, it wasn't set up at all and had a motley collection of strings on and the bridge had become dislodged in transit, but it was a good price so leave it there.
I have set the guitar up properly and fitted new strings and all is ok with it, but this isn't really good enough when you pay nearly 2K for a guitar. It now plays like it should or should have when received.
(This situation seems to be the norm these days, I purchased a guitar off another high street seller recently and it wasn't set up either. They managed to put it in the wrong case too.)
Fortunately I have 40 years of experience in doing setting up work on guitars so I am able to do this sort of repair but this sort of thing should not be happening at this level.
DPD were supposed to hand over the parcel to a person and photograph it in an open house doorway, but the parcel was left outside next to the gate inside the property, they have a 'we can't leave your parcel' instruction - well they did just that and the driver signed for it themselves.
At least I saw it and brought it in before it was nicked or got wet, as it was starting to rain.
The seller was nice to deal with otherwise and included Saturday delivery without charge.
July 3, 2024
Reply from Sound Affects
Thank you for taking the time to leave a review Matthew.
Apologies for any inconvenience caused.
We have a tech on site and would have happily setup the guitar with your choice of strings before dispatch.
This can delay the dispatch by a day or two however.
All of our guitars are checked over by our tech on arrival, maintained whilst on the shop floor and given a once over before dispatch. If the strings were a little dull we should have included a new set in the case. Happy to send some out if you make contact and let us know what you want.
We detune all guitars when shipping to relieve tension. Sounds as though the bridge moved during transit.
Thank you for the evidence provided in regards to DPD.
They should never leave a parcel without handing it over to a customer. We have a complaint open with them.
Let me know if you ever need any further assistance.
Regards
Paul at Sound Affects
Excellent used guitar
Excellent used guitar, exactly as described with pleasing extras (had been rewired 50s style with CTS pots, saving me a job!). Safely packaged and posted swiftly.
July 3, 2024
Reply from Sound Affects
Much appreciated.
I ordered an Epiphone 339 from your…
I ordered an Epiphone 339 from your Ormskirk store at a very good price compared to other shops at the time this came in perfect condition great guitar should have bought one of these a long time ago!
June 29, 2024
Reply from Sound Affects
Much appreciated Michael.
I will do more business with the…
I will do more business with the company in the future
June 24, 2024
Reply from Sound Affects
Thanks for taking the time to leave a review Connor.
The Best Guitar shop bar none
Great communications and service, very knowledgeable staff, and the best guitars around!
June 24, 2024
Reply from Sound Affects
Thank you for leaving a review Anthony. Much appreciated.
Bought a previously-owned BOSS Volume…
Bought a previously-owned BOSS Volume pedal. It was exactly as described, in excellent condition and came in the original box - "He has the box!".
I ordered in the evening and it was posted out the next day and arrived quickly.
Great service, thanks Sound Affects.
June 11, 2024
Reply from Sound Affects
Thanks for taking the time to leave feedback Phillip.
Reply from Sound Affects
Much appreciated Max.
Used Harmonious Monk pedal
Used boutique pedal in box sent in plastic envelope. No outer box or packing material. Condition of pedal finish was not as good as advertised. Pedal functions as expected. Had similar disappointing packaging with a new Strymon pedal from same retailer previously.
June 10, 2024
Reply from Sound Affects
Sorry for any inconvenience Jonathan.
We offer a 14 day no hassle return on all orders so if you decide against the pre-owned JAM Pedal you purchase you can return for a refund.
All of our pre-owned stock is photographed and described on the listing.
Feel free to reach out if you need any further assistance.
Reply from Sound Affects
Thanks for leaving feedback Tony.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.