I do not hesitate putting the device on. I generally will will use the lowest setting. I am adjusting to back ground sound. At this time, I sometimes have a hard time when having a conversation. I kno... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Need to better Operate between programs. Sound quality pretty good. Probably better with feature manipulation. Problem: seems not to hear phone calls or respond to callers. Is there an.app?
Company replied
When my Soundbright aids arrived I took out the aids I 'd been using about a month and put in the Soundbright minis. The difference was night and day! The background noise which had been present was... See more
Company replied
I bought the Horizon hearing aids, after trying several other brands of self help hearing aids. These are by far the best I’ve used. The fit is comfortable and discrete. They provide clear, articulat... See more
Company replied
Company details
Written by the company
Soundbright offers advanced FDA-registered digital hearing aids starting at $99 — no prescription needed, no audiologist appointment required. Every order comes with a 45-day money-back guarantee. If it's not right for you, send it back for a full refund. The reviews below will tell you the rest.
Our Promise to You
Written by the company
- 45-Day Money-Back Guarantee
- Not satisfied? Send it back within 45 days for a full refund. No hoops, no hassle.
- Real Speech Clarity at Every Price
- Every Soundbright device is FDA-registered and built to help you hear conversations clearly again — not just make things louder.
- Start Small, Upgrade Anytime
- Try the Mini at $99. If you decide you want more features down the road, upgrade to Discovery or Horizon Pro — and what you already paid comes with you.
Contact info
2000 S Colorado Blvd Suite T1-7300, 80222, Denver, United States
- (855) 625-4327
- info@soundbright.com
- soundbright.com
Better Hearing Made Simple
4.2
Great
203 reviews
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's been amazing using these…
It's been amazing using these Soundbright Mini hearing aids. I was concerned that the earbuds wouldn't fit my ear, but they sent me many different sizes to fit! They are way better that I don’t have to change the batteries and nobody notices them in my ears
July 17, 2024
Unprompted review
Reply from Soundbright
Hi there, thank you for sharing your Soundbright story! I'm glad that you found the right fit in your ears and are experiencing better hearing without the hassle of batteries. Let us know if you have any questions-we're here to help. Thanks for being a valued member of the Soundbright family! -Hannah, Team Soundbright
Hanna made my experience a great one
Hanna made my experience a great one. She was very knowledgeable and answered every question I had with ease. Overall she had great customer service.
June 28, 2024
Unprompted review
Reply from Soundbright
Hello Keelie, I'm so glad that I was able to provide you with the support you needed! I, along with the entire Soundbright team pride ourselves on great customer service. Please don't hesitate to reach out if you need anything else. Thank you for being a valued member of the Soundbright family. -To better hearing, Hannah (Team Soundbright)
Understanding my limitations and being…
Understanding my limitations and being able to communicate through someone else to me. I believe I know now what is necessary to really function with the new hearing aids.
Beryl
July 8, 2024
Unprompted review
Reply from Soundbright
Hi there, thank you for sharing your Soundbright experience! It's fantastic that you know what is needed now to enjoy better hearing and get the most out of your new Soundbright hearing aids. Let us know if you have any questions along the way! -Hannah, Team Soundbright
Very pleased with the hearing aids so…
Very pleased with the hearing aids so far. I ordered them online on Amazon and they came right to my door. The customer service people responded quickly to my questions over email. Good price especially compared to more expensive hearing aids at the audiologist
June 3, 2024
Unprompted review
Reply from Soundbright
Anna, thank you for choosing Soundbright! We're glad you appreciate our convenient and cost effective hearing aids. Our customer support team is always available to answer any questions you may have...now and in the future. All the best, Your Soundbright Team
There are people behind the hearing aids to direct and help your hearing aid experience.
He was well informed and eager to assist me in my new adventure with these remarkable hearing aids.
July 1, 2024
Unprompted review
Reply from Soundbright
Eleanor, thank you for your wonderful review! We are delighted to hear that you had a positive experience with our hear.com team. It's great to know that our knowledgeable and eager staff were able to assist you in your journey with your new hearing aids. Your satisfaction is our top priority, and we're thrilled to have been a part of your remarkable hearing aid experience. If you need any further assistance or have any questions, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
And the winner is Soundbright!
My husband and I are thrilled with the quality of the Soundbright hearing aides!
I purchased them for him after his $4000
aides were not cutting it by a long shot!
Constant interaction, advice, tips and training was just top notch.
The response time on emails were always quick and thorough. I am just thrilled for my husband, so happy he can hear better and doesn’t have to worry about “pretending” he knows what’s being said. I’m happy I don’t have to repeat myself. It’s a win- win for us!
June 24, 2024
Unprompted review
Reply from Soundbright
Julie, thank you for choosing Soundbright and for taking the time to leave a glowing review! We're overjoyed to hear that the Soundbright hearing aids are making such a positive difference for both you and your husband. It’s our goal to provide high-quality products and supportive service so we’re thrilled that this was reflected in your experience. It’s wonderful to know that your husband is enjoying clear hearing. Thank you again for sharing your experience—it truly is a win-win for us too!
All the best,
Hannah and Your Soundbright Team
Calm
Calm, professional, considerate & thorough assistance from Patrick.
Much appreciated. M
June 18, 2024
Unprompted review
Reply from Soundbright
Hi Mercita, thank you for taking the time to leave such kind words about Patrick! At Soundbright, we strive to provide the highest level of service, and it’s feedback like yours that reminds us we’re on the right track. We’ll make sure to pass your appreciation on to Patrick. Please let us know if there's anything else we can do for you! -Your Soundbright Team
Cary was so helpful and clearly…
Cary was so helpful and clearly explained and answered all of my questions. I am truly much more enjoying my hearing aids now. Being able to control them on my phone is such an easy process. I am not very computer literate, but my husband understood everything that was happening and his questions to Cary (which she answered quite succinctly) made it so easy. Thank you so much.
June 17, 2024
Unprompted review
Reply from Soundbright
Carla, thank you for your review! We are so pleased that you are comfortable and confident with your new hearing aids. We’re glad that Kairey could provide clear and succinct answers to all of your questions. Should you or your husband have any more questions or need further assistance, please don’t hesitate to reach out to us. Thank you for being a valued member of the Soundbright family!
Hearing clearly.
Kairey was very helpful and professional in setting up my hearing aids. I previously wore behind the ear option for 4-5 years. I am happy with the clarity of the Sony CRE-E10. I am having an adjustment period due to in the ear vs behind the ear.
May 15, 2024
Unprompted review
Reply from Soundbright
Hello Julie, I'm thrilled to hear that Kairey was professional and helpful! I hope our hearing aids continue to provide excellent sound clarity and improve your daily listening. Keep up the great work and happy hearing!
-Hannah,
Soundbright Customer Success
Patrick was knowledgeable and courteous…
Patrick was knowledgeable and courteous and most willing to talk and explain things to us. Thanks so much Patrick.
May 14, 2024
Unprompted review
Reply from Soundbright
Thank you for taking the time out shout out Patrick! He is a valued Soundbright team member. Please dont hesitate to reach out should you have additional questions. To continued hearing success, Hannah (Soundbright Customer Success)
I had to turn them down because when i…
I had to turn them down because when i got anywere near my ear they would sguel !
May 4, 2024
Unprompted review
Reply from Soundbright
Hi Peter, thank you for reaching out to us! I see in your file notes that we were able to resolve the squealing issue for you. If you have any other concerns or questions, feel free to reach out anytime. We're here to help! 😊
He told me the things that I wasn't…
He told me the things that I wasn't aware of
April 23, 2024
Unprompted review
Reply from Soundbright
Hi Glen, thank you for trusting us with your hearing care journey! To continuous health and learning, The Soundbright Team
Convenient Scheduling
The representative, first off ,made the appointment convenient to my time-line. She was very knowledgeable and helpful. I felt very comfortable talking with her and will certainly reach out to her with any questions or problems.
April 22, 2024
Unprompted review
Reply from Soundbright
Hi Linda, thank you for taking the time to provide this feedback! I'm thrilled that our team was able to help you experience better hearing quickly and conveniently. Please reach out if you have additional questions. All the best!
Happy Hubby & his wife!
I purchased these for my hubby of 54 yrs. Prayed he would find peace with them. God opened that door & hubby is soooo happy &even saw him dancing in front of our TV! Ask him what he wanted me to say & he says they are great & would tell the whole world about them.
I would say he's pleased & so am I♡
April 16, 2024
Unprompted review
Reply from Soundbright
Deborah, stories like this are why we do what we do! We're thrilled to hear that your new Soundbright hearing aids have made such a positive impact on your family. Here's to many more dance parties! To better hearing,
Hannah, Soundbright Customer Support
Great customer service on a great product!
I have gotten such great information and service from day one! It's great to have such great support during these times when so many companies farm out their customer service to India, or other countries. It's hard to understand their representatives due to their strong accents. Now, with my new hearing aids, I shouldn't have quite as much trouble with that.
April 16, 2024
Unprompted review
Reply from Soundbright
Hi Michael, thank you for taking the time to give us feedback! Providing accessible support for our customers is a priority for us, and we're glad to have provided friendly assistance with your new hearing aids. If you ever need further help, please feel free to reach out to our team. To better hearing,
-Hannah, Your Soundbright Customer Support Team
They call me and explain how the App…
They call me and explain how the App works.
April 16, 2024
Unprompted review
Reply from Soundbright
Hello Barber, I'm so glad that our team was able to explain the app to you! We wish you all the best on your hearing care journey. All the best!
-Hannah, Customer Success Team
thank you for your very clear…
thank you for your very clear explanations of everything.i will definitely try your better aids when I finish with this test.
April 12, 2024
Unprompted review
Reply from Soundbright
We're delighted that our team could assist you in clearly explaining your new hearing aids! We appreciate your business. If you need anything else, please reach out.
All the best!
-Hannah, Customer Success Team
They don't work
They don't work. On the phone I had a consultation with an agent. He directed me how to remove the click sleeve. I couldn't do it, even though I am a Mechanical Engineer. He directed me to use scissors and tweezer to remove which I did with much difficulty. I want to sit down face-to-face with someone to show me how they can remove the click sleeve on my other hearing aid. That supposedly was going to be set up but I never got a call. I think there is a problem with how these hearing aids we're assembled.
March 26, 2024
Unprompted review
Reply from Soundbright
Hello Bob, thank you for your candid feedback. I apologize for the negative experience you had with our hearing aids. I would like to look into this matter further to understand how we can right your experience. I requested additional information about your order so we can take the appropriate action. Your feedback is very important to us so please reach out to our team if there is anything else we can help you with. -Hannah, Customer Success Team
I love the clear true sound
I love the clear true sound. One hint for iOS users, remove old aids before pairing the new aids.
April 3, 2024
Unprompted review
Reply from Soundbright
Jamie, thank you for sharing this great tip and for taking the time to write to us. I'm thrilled to hear that you are experiencing better hearing with your Soundbright hearing aids! Please don't hesitate to reach out should you need anything else. To better hearing,
-Hannah, Customer Success Team
My review of Soundbright rechargeable hearing aids
I love, Love, LOVE, ❤️ my new rechargeable hearing aids from Soundbright!!!!! 6 out of 5 stars!!!!!
April 2, 2024
Unprompted review
Reply from Soundbright
Richard, thank you for your enthusiastic review! We're thrilled you love your new Soundbright hearing aids. Your satisfaction is our top priority and we're delighted to have exceeded your expectations. Don't hesitate to reach out if you need anything.
Here's to many more 6 out of 5 star days ahead!
-Hannah, Customer Success Team
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