Soundtrack Reviews 

The playlists are not great but we’ve kept using their service anyway. However what really bothers me is that they enlist you on an annual subscription and then take the annual payment without notifying you first or letting you know it’s up for renewal.

They take the payment and then state no refunds are possible. This is bad business practice. Customers should always be given the option to not auto renew and they should always be notified in advance when a large annual payment is going to be taken. Terrible customer service.

seamless music selection, on the fly adjustments and changes, great selection of playlists for all different moods, great customer care

In our Pizzeria our Clients love our playlists powered by Soundtrack

I really enjoy the sound quality of your streaming service, it was one of the main reasons I chose Soundtrack Your Brand in the first place. The music selection is also excellent, with a wide range of genres like Pop, Jazz, and Classical.

Avoid like the plague, very underhand customer service and refuse to help or reimburse my money. I had one venue and invoices for one venue. They have been charging me for two and trying to tell me its my fault. I only ever had one zone which they know.
Can’t seem to supply the second invoice for the (clearly a mistake) other account with no zone.
You are at their mercy and unlikely to have any decent outcome from them. Will not be using again for my second venue. Wasn’t much good anyway.

Service is awful. We've had calls to our helpdesk repeatedly because it sticks on a few songs and won't download new ones and the web interface always says it's a firewall issue (which isn't possible since we gave it direct access to the internet past our switch). We've even paid outside IT techs to work with them on it. We bought their device hoping it would remedy the issue, and it still constantly goes down. I constantly receive emails about technical issues, so they can't deny that they have significant service problems. It's an annual subscription or I'd cancel immediately. I've marked my calendar for next January so we can make sure to not be charged for the lack of service again.

It's really a bad company. The customer service is awful. Never fix any issues. You make a Playlist for your business and only a handful of songs play. The sonos integration is very limited. No control or user customization. The price is double their competition. Do yourself a favor and use something else for your business. The latest update includes free static for the songs that do play.

I’ve been curation with Soundtrack since 2017.
The platform continues to evolve and get better every year. The scheduling, remote app and pulling for Spotify or internal is still next level.

I can go on, I have all my clients on Soundtrack.

Very lovely to sign on and play music in store in a few minutes, and the support team of Soundtrack is great!
I'm in love with the sportswear mix in my store. Music is always going well.

Since joining SoundTrackYourBrand our work life has greatly improved. Our in-shop music experience directly reflects our culture, and we were hesitant to let another company manage it. This is because, considering the music selection for our 25 locations that are open 12 hours, 7 days a week was a huge undertaking and required a fulltime curator. Not only do they have to find music on brand, but they also had to distribute, pay licensing fees and make sure the 300+ were happy with their selections. And there's no way to make sure that 300+ people are all happy with the music, let alone the clients. Now work life is simple, STYB has millions & millions of songs to play, AI playlist generator, music schedules, programmed house announcements, and ensure artist are receiving royalties for their songs. Set up was easy, we had the choice of integrating with our SONOS or where we have standalone systems plugging their players into the inputs and streaming through there. Price is great, so is the music selection and ease of use. Can't recommend any higher!

We’ve been using soundtrack for a few months now for our hospitality business. Our favourite genre is acoustic hits. The music gives beautiful ambience to our venue, and almost every day a customer comments on how much they enjoy the music, and ask about whoever the current artist playing is. Great mix of modern and past hits and olden treasures - thank you! & I think it is helping some lesser known artists get some new fans 💕

Happy new year!

Very pleased with the Soundtrack platform so far. The building of playlists and schedules is simple and the selection of music is refreshing. We've had compliments from staff in stores, to whom it makes a big difference.

They have a great selection of music that matches my business profile.

An absolutely wonderful platform giving you absolute control. Does what it’s supposed to do, takes the heavy lifting out of putting your music together but gives you the flexibility to be able to put your own personal stamp on your playlists. Absolutely blown away.

We researched many options for audio in our business. Soundtrack looked the best -- by far -- so we gave it a shot. And we were 100% right. We've now been using it for about 3 years and it has been absolutely perfect. Intuitive website, mobile app, easily customizable... it does everything you'd possibly need.

We have tried multiple vendors and solution, and we keep getting back to Soundtrack there is no one on the market is offering such solutions and if they do, they are lacking in selection and library. and finally, the bare minimum setup and hardware required that can work with any system where some vendors require a lot of hardware to setup and run announcements.
In a nutshell you will never find better and that is from 12 years of experience.

the person contacted at the beginning William Sangiorgio was very helpful and professional

All good, thx ... !