It's really a bad company. The customer service is awful. Never fix any issues. You make a Playlist for your business and only a handful of songs play. The sonos integration is very limited. No... See more
Company replied
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See what reviewers are saying
We’ve been using soundtrack for a few months now for our hospitality business. Our favourite genre is acoustic hits. The music gives beautiful ambience to our venue, and almost every day a customer... See more
I have been very happy with Soundtrack overall. The playlist selection is excellent, and both the controller and mobile app make the system very easy to manage in a business environment. The exp... See more
Company replied
Creating playlist for Holiday was never been easier. Please add more theme for different time; morning, afternoon, evening and night. Different genre will be better; Pop, Rock, jazz, etc. More option... See more
Company details
- Software Company
- also in
- Audio Visual Consultant
- Media Company
- Music Management and Promotion
- Music Store
Written by the company
Soundtrack is the world's leading music streaming service built specifically for business. Founded by Ola Sars, co-founder of Beats Music, the platform empowers global brands to stream music legally and strategically in commercial spaces. Soundtrack is currently used in 73 countries by global companies such as Uniqlo, Dr. Martens, Four Seasons, Kiehl's, Joe & The Juice and Tag Heuer. With a catalog of more than 125 million tracks, tools for playlist control across multiple locations and built-in licensing compliance, Soundtrack helps brands deliver consistent, emotionally resonant experiences while protecting artist rights.
Contact info
Gavlegatan 16, 113 30, Stockholm, Sweden
- support@soundtrack.io
- soundtrack.io
3.5
Average
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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One time your hardware need to reboot…
One time your hardware need to reboot since we installed.
February 3, 2020
An excellent selection of music
An excellent selection of music. Helps us stay compliant with copyright legislation in NZ.
January 28, 2020
Great music with integrity
I’m so happy to have a music service for my business that properly pays artist for their creative efforts.
January 27, 2020
Great way to centrally manage the music…
Great way to centrally manage the music for all sales points through the web portal.
January 27, 2020
Limited options for older clientele
January 20, 2020
Reply from Soundtrack
Hi Wilson,
Thank you for taking the time to tell us what you think about our service.
Have you tried searching for Soundtracks on our Discover-page? We have a lot of music that go back as far as the 1950s. I would recommend "Feelgood Oldies" or any of our Soundtracks based on decades (70s, 80s, 90s etc.). You can also create a schedule and mix different Soundtracks together.
Let us know if you need any help finding music that suits your business, we're happy to help!
Andreas
The Soundtrack Your Brand team
nice music
Appreciate longer playlists any possibility for payment by bank transfer
Thank you
January 20, 2020
Reply from Soundtrack
Hi, thanks for leaving a review!
We currently only offer credit card as a payment method but we appreciate your feedback. If you have any other questions, feel free to shoot us an email at support@soundtrackyourbrand.com.
Andreas
The Soundtrack Your Brand team
Relaxing, peaceful piano music for our clinic.
Your piano tracks are divine and our patients in the clinic often comment on the beautiful relaxing music, which has led to them receiving your website details. Thank you so much, it has been a very positive move to have Soundtrack Your Brand playing throughout the day in our clinic. Much appreciated.
January 14, 2020
Happy customer!
We have been very happy with Soundtrack Your Brand. They have a great selection of music, are user friendly and very affordable.
January 13, 2020
Great music service at an affordable price point...
Soundtrack Your Brand is simple to use and has a great variety of music choices. The platfrom is extremely reliable and cost effective. We couldn't be happier with the service.
January 13, 2020
Loving working with Soundtrack Your…
Loving working with Soundtrack Your Brand, being able to easily import both individual songs as well as play lists make working on the my hotels different music areas much easier and gives so many more options. The scheduling is very easy to use. The 'on site' music is also of great quality with a wide range of genre's. In short the best system I've worked with.
January 13, 2020
this is really fake company
this is really fake company . once you give your card details . after finishing subscription they will charge to your card . be carefull about before you put any card details they will not refund as well . they will not contact you by phone . you can not contact them by phone . pl be careful
January 10, 2020
Unprompted review
Reply from Soundtrack
Hi Pinal,
We apologize for any misunderstanding regarding the price of our service. When you sign up for a 30 day free trial and choose to continue using the service after the trial period is over, you will be charged monthly until you cancel your subscription.
If you've been charged within the trial period or after you've cancelled your subscription, we would be more than happy to look into it and refund you.
Please reach out to us at support@soundtrackyourbrand.com and we'll sort this out!
Andreas
The Soundtrack Your Brand team
Reply from Soundtrack
Hi there,
Thanks for leaving some valuable feedback! Are there any specific controls on our website that you're referring to?
Andreas
The Soundtrack Your Brand team
Great music for our reception area
Great music for our reception area. Keeps our clients happy.
December 16, 2019
Reply from Soundtrack
Hi Brendan,
We have replied to your inquiries both on email and on Facebook, have you had a chance to see it yet?
Our support is open between 9 am and 5 pm Central European Time (CET) and since you reached out to us at about 9 pm, we were unfortunately unable to respond right away. Please get back to us when you can and we'll gladly help you out!
Andreas
The Soundtrack Your Brand team
Great choice!
December 9, 2019
Do you all realize a licence is…
Do you all realize a licence is required in the UK to play any music from Soundtrack Your Brand. As we were mis-sold this music on the understanding that all licences were taken care of, but have come a cropper with PPL and PRS with 50% penalties on top of last years licence fee for not having a licence.
We are now in the process of fighting this through Section 75 with Barclay's Credit, who have taken up our case.
December 6, 2019
Unprompted review
Reply from Soundtrack
Hi Fiona,
We’re sorry to hear that you feel mislead about the licensing aspect of our service. We do our best to inform about the necessity of paying public performance fees to local performing rights organizations (e.g. PPL and PRS) both on our website (https://www.soundtrackyourbrand.com/licensing) and in our general terms and conditions, which constitutes the contract between you and Soundtrack Your Brand (https://www.soundtrackyourbrand.com/legal/general-terms-and-conditions).
As stated on our website and our general terms and conditions, customers are required to pay public performance fees and/or royalties to performing rights organizations when using our service outside of the US and Canada.
You can also find more information about this here: https://help.soundtrackyourbrand.com/hc/en-us/articles/115002049632-Play-music-legally
We would love to look into your case and help you out, please reach out to us at support@soundtrackyourbrand.com and we'll take it from there.
Andreas
The Soundtrack Your Brand team
Decathlon Barkarby
very satisfied from the service and we have been using the scheduled music and it is working well
November 27, 2019
+++ Soundtrack Your Brand +++
Easy to administer, Great music variety, End User friendly, Intuitive usage of app, flexible, great value for money, SONOS integration
November 25, 2019
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