Your customer service man knew his stuff in answer to my not straightforward query and spoke reasonably clearly in view of my mentioning I had a hearing problem. He was confident and considerate. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Call handler took time to listen and understand the query I was raising, investigated and resolved in a professional and friendly manner. It was a Source4B transcription error on final meter reading o... See more
Company replied
Called up source for business last night and they explained because the offices we now shut they would ring me first thing in the morning ..at their word they called me on the dot! At the promised tim... See more
Company replied
I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... See more
Company replied
Company details
About Source for Business
Written by the company
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Contact info
PO Box 9136, BH11 0GF, Bournemouth, United Kingdom
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Olivia was a star!
Olivia was very friendly and helpful. A very good experience.
December 10, 2025
Unprompted review
Reply from Source for Business
We agree, she's definitely one of our stars!
We're so pleased Olivia was able to help, but if there's anything else you need, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
The lady who dealt with our issue was…
The lady who dealt with our issue was wonderful. Polite, courteous but professional.
She’s a credit to the company
December 8, 2025
Unprompted review
Reply from Source for Business
Thank you so much for taking the time to share this - we really do appreciate it!
It’s great to hear your issue was handled so well. We’re lucky to have a fantastic customer service team, and we’re really pleased they were able to give you the support you deserved.
Kind regards,
The Source for Business Team
Kevin dealt with my query fully and…
Kevin dealt with my query fully and professionally. Excellent service.
December 4, 2025
Unprompted review
Reply from Source for Business
Thank you for sharing your feedback, it's great to hear that Kevin was able to help!
Kind regards,
The Source for Business Team
Actually the most helpful customer…
Actually the most helpful customer service I have had to date ever!
December 3, 2025
Unprompted review
Reply from Source for Business
Wow - thank you! We’re thrilled to hear that this was the most helpful customer service you’ve ever received.
We really appreciate you taking the time to share your experience!
Kind regards,
The Source for Business Team
Excellent service
Excellent service, helpful and understanding of a not particularly straight forward request!
December 3, 2025
Unprompted review
Reply from Source for Business
This is great to hear, we're really pleased the team was able to help resolve everything for you.
King regards,
The Source for Business Team
Kevin was very helpful setting up our…
Kevin was very helpful setting up our new account.
December 3, 2025
Unprompted review
Reply from Source for Business
Welcome to Source for Business! We’re pleased that Kevin made setting up your new account quick and straightforward.
If there’s anything more we can help you with, please don’t hesitate to get in touch. You can also find helpful information on our website - including how to register for our online MyAccount portal, where you can manage your account at a time that suits you.
Kind regards,
The Source for Business Team
Excellent Customer Service!
Kevin was extremely helpful in setting up my new account with Source B. He explained everything clearly and was very professional throughout, answering all of my questions. Thank you Kevin!
December 2, 2025
Unprompted review
Reply from Source for Business
Welcome to Source for Business! We’re pleased to hear that Kevin made setting up your new account quick and straightforward.
If there’s anything more we can support you with, please don’t hesitate to get in touch. You can also find helpful information on our website - including how to register for our online MyAccount portal, where you can manage your account at a time that suits you.
Kind regards,
The Source for Business Team
Very friendly manner
Very friendly manner. Knowledgeable and was able to answer all my queries.
December 2, 2025
Unprompted review
Reply from Source for Business
This is great to hear - thanks so much for taking the time to share your feedback!
Kind regards,
The Source for Business Team
Very unhelpful
As an executor trying to sort out my late parents estate, this company has been extremely unhelpful.
November 28, 2025
Unprompted review
Reply from Source for Business
Thank you for sharing your feedback. We’re sorry to hear that the service you received has not met your expectations, we appreciate you bringing this to our attention. Our team will be reaching out to you directly to discuss the matter further and offer assistance.
Kind regards,
The Source for Business Team
Rang up to take over the account from a…
Rang up to take over the account from a colleague who had left the business. Very helpful call handler (Michael) who assisted me with all of my queries.
November 27, 2025
Unprompted review
Reply from Source for Business
Thank you for taking the time to share your feedback!
We’re pleased to hear that Michael was able to help with the change over of your account. If there’s anything more you need, please don’t hesitate to get in touch - we’re always here to help.
Kind regards,
The Source for Business Team
Totally Satisfied
My call was taken promptly by Louise, who was courteous, funny, informed and professional. She dealt with my query quickly and totally satisfactorily and the service she provided was first-class. Companies often claim that calls are important - Louise actually made me feel that my call WAS important and is an excellent point of contact for the company.
November 27, 2025
Unprompted review
Reply from Source for Business
Thank you so much for sharing this - its really made our day!
We’re pleased to hear that Louise gave you such great service. She’s one of our best, and we’ll make sure your comments get passed on to her.
If you ever need anything else, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Brilliant customer service
I called customer service requesting support and was put through to Heather Morris. Heather was knowledgeable, polite and extremely helpful and my request was actioned promptly.
Thank you again for your help.
November 25, 2025
Unprompted review
Reply from Source for Business
You're very welcome. Thank you for taking the time to share your feedback, we're really pleased Heather was able to help promptly.
Kind regards,
The Source for Business Team
Renewal of contract.
The assistance I got in renewing the Church water contract was easy and very helpful.
November 25, 2025
Unprompted review
Reply from Source for Business
Thank you for sharing your feedback!
We’re pleased to hear that renewing your contract was an easy and helpful experience.
If you need anything else, please don’t hesitate to get in touch - we’re always here to help.
Kind regards,
The Source for Business Team
Great customer service
Great customer service and pro active help with water bill.
Case: 01170432
Thank you Sam Booth for your positive attitude and pro active approach.
November 19, 2025
Unprompted review
Reply from Source for Business
We're pleased that Sam was able to help resolve everything and with a positive attitude - that's the standard of service we always aim for, and it's great to know you experienced this.
Thanks for sharing your feedback.
Kind regards,
The Source for Business Team
Excellent customer service by Daniels…
Excellent customer service by Daniels Veldre he was very helpful and knowledgeable. He sorted out my query and could not do enough to help.
Thank you.
November 19, 2025
Unprompted review
Reply from Source for Business
This is great to hear - thanks so much for taking the time to share your feedback, we will make sure to pass it on to Daniels and his manager!
Kind regards,
The Source for Business Team
Account Query
I received a call back from Alex Csekme who was extremely helpful. I requested a copy statement and a refund, I received the statement within minutes and also notification that a refund had been requested. I was very impressed with how Alex handled my query
he was polite and efficient.
November 14, 2025
Unprompted review
Reply from Source for Business
Thank you for taking the time to share your review! We’re pleased to hear that Alex was able to help you so promptly and professionally. Providing clear, efficient support is incredibly important to us, and it’s good to know that Alex made such a positive impression.
Kind regards,
The Source for Business Team
Problem solving
We were having problems trying to find who supplied the water to our commercial property and were being passed from pillar to post. However, once we spoke to Kevin at Source for Business, he was able to resolve our problems very efficiently and without fuss in a very friendly and helpful manner. He is a great asset to Source4b. Thank you.
November 14, 2025
Unprompted review
Reply from Source for Business
Thank you for sharing this! We’re really glad Kevin was able to step in and get everything sorted after you’d been bounced around elsewhere. He’ll be so pleased to hear your feedback - and we agree, he’s a real asset to the team!
If you need anything else, we’re always here to help.
Kind regards,
The Source for Business Team
query regarding estimated water bill
call answered immediately
Alex was polite, helpful and reassuring and resolved the query quickly and also sent through amended bill for information which was very efficient too.
November 14, 2025
Unprompted review
Reply from Source for Business
Thank you for your feedback! We’re pleased Alex could provide clear, helpful guidance and get your amended bill to you quickly - efficient service is what we aim for every time.
If there's anything else we can help with, please let us know!
Kind regards,
The Source for Business Team
Spoke to Daniels Veldre and he was…
Spoke to Daniels Veldre and he was really helpful and friendly in sorting out my query. He was very polite made my life easy.
November 12, 2025
Unprompted review
Reply from Source for Business
This is great to hear - thanks so much for taking the time to share your feedback, we really do appreciate every one!
Kind regards,
The Source for Business Team
Missing invoice:
Missing invoice:
I was missing a copy, customer service advisor Heather, was straight on the case, and within 5 minutes i had the copy. Great customer service, friendly and efficient :0)
November 11, 2025
Unprompted review
Reply from Source for Business
Thank you so much for your lovely review! We’re so pleased Heather was able to get that missing invoice over to you so quickly.
We’re sure she’s already mentioned it, but why not consider registering for MyAccount - you’ll be able to view, download, and print all your past invoices whenever you need.
Visit https://www.source4b.co.uk/MyAccount to register!
Kind regards,
The Source for Business Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.