Great customer service. Bought some TWS headphones last year and had a problem with them in the last couple of weeks, contacted the company and was sent replacements in a couple of days under warranty... See more
Company replied
Sourced Electronics
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Postage was fast audio quality and bass are good but it’s downhill from here. When watching YouTube there is audio latency the video and audio aren’t synced. When looking at the batteries on my iPhone... See more
Company replied
Received my i200 tws in super fast time, and works fantastically! This company without doubt has the best customer service support I’ve ever come across via online purchases ! Louise all the best and... See more
Company replied
Great customer service!!! Awesome headphones for next to nothing. Louise is amazing, very helpful and replies to emails in no time. I highly recommend Sourced electronics.
Company replied
Company details
Information provided by various external sources
On-trend Electronics & Gadgets At Affordable Prices. Sold & dispatched from the UK.
Contact info
Scarlet Close 21, E20 1FL, London, United Kingdom
- customer-services@sourcedelectronics.co.uk
- sourcedelectronics.co.uk
Fast and efficient
September 7, 2020
Unprompted review
Reply from Sourced Electronics
Thank you, much appreciated 😊
Great customer service
Great customer service. Bought some TWS headphones last year and had a problem with them in the last couple of weeks, contacted the company and was sent replacements in a couple of days under warranty, no quibbles and no problem. Highly recommended.
July 28, 2020
Unprompted review
Reply from Sourced Electronics
Thank you Nick : ) I'm glad you are happy with the replacement.
Great customer service!!
Great customer service!!! Awesome headphones for next to nothing. Louise is amazing, very helpful and replies to emails in no time. I highly recommend Sourced electronics.
July 24, 2020
Unprompted review
Reply from Sourced Electronics
Thank you so much 😊 I'm glad you're happy with your order.
Reply from Sourced Electronics
Thank you Jan : )
i200 airpods
Customer service is excellent, great communication. Louise sorted a problem out, but can’t praise her more.Still testing out the AirPods, up to now great sound.
Thanks
June 14, 2020
Unprompted review
Reply from Sourced Electronics
I'm glad you are happy Aldo. Thanks again.
Great product, superb customer service
Received my i200 tws in super fast time, and works fantastically! This company without doubt has the best customer service support I’ve ever come across via online purchases ! Louise all the best and thanks for your fantastic support.
May 6, 2020
Unprompted review
Reply from Sourced Electronics
Thank you, much appreciated.
Highly Recommend!!
Great product and amazing customer service from Louise!! Would definitely recommend using this company!!
April 29, 2020
Unprompted review
Reply from Sourced Electronics
Thank you Gary : )
Quick Delivery and Item as Described
Item was exactly as described and the delivery was quick, in fact the item was delivered one day earlier than had originally been notified
April 23, 2020
Unprompted review
Reply from Sourced Electronics
Thank you Michael : )
Reply from Sourced Electronics
Thank you Alyson : )
Not worth the price (this mentions major problems)
Postage was fast audio quality and bass are good but it’s downhill from here. When watching YouTube there is audio latency the video and audio aren’t synced. When looking at the batteries on my iPhone it is inaccurate and tends to change drastically within seconds. The volume is way too loud I often find myself on the lowest volume and that is still too loud. Overall not worth the price bad product.
April 14, 2020
Unprompted review
Reply from Sourced Electronics
Hi William, hope you well and thank you for your genuine review.
I'm sorry to hear you have had so many issues with your i500 Pro earphones and I would like to rectify this for you, please contact me on louise@sourcedelectronics.co.uk and we can discuss the issue further.
Louise
Great product
Great product, competitive price, good communications and fast reliable delivery
April 6, 2020
Unprompted review
Reply from Sourced Electronics
Thank you for your review 😊
Great product
Quick shipping thought the item was missing touch features on the AirPod but I just had to adjust in the settings and now they work great thanks!
April 6, 2020
Unprompted review
Reply from Sourced Electronics
UPDATE -
Thank you, Ben, and please feel free to contact me if you have any issues or questions.
Louise
Original Response -
Hi Ben, hope you are well and thank you for review.
We decided as a business not to have this text on the i500, when dealing with the factories we can choose to have this or not. Also, all the i500 are built differently depending on the factory, but they should have some standard features.
I have edited the product listing, to make people aware of the text on the case.
I'm sorry to hear you have had issues with the knock features, are you able to contact me directly and we can discuss the matter further. My email is louise@sourcedelectronics.co.uk.
Many thanks
Excellent service!
I have not received my order yet but have found the service to be amazing. Louise was very quick to reply to my initial emails so really impressed. Look forward to receiving order and would defiantly order again.
April 5, 2020
Unprompted review
I have just received the i500 tws…
I have just received the i500 tws AirPods and the sound quality is very poor, I am quite upset as I can’t afford the real thing so I was hoping for something close but the quality is bad and I’m very disappointed, it doesn’t show on the website how to get a refund so I’m having to write this review in hope that I can get my money back
April 5, 2020
Unprompted review
Reply from Sourced Electronics
Hello HR,
I'm sorry to hear you have had issues with your i500. There is contact information provided on your order confirmation email, order shipped email and all the packing slip in the parcel itself. We also have a contact us section which is accessible everywhere across the website.
Please feel free to contact me with your full name, order number and delivery address. If you are within your 30 day period, I will provide you with a full refund or if you are outside of this I will send you a brand new replacement that I will personally test before sending out to you.
My direct contact details are louise@sourcedelectronics.co.uk
Many thanks
Buds stopped working properly after 2 weeks!
The service and stuff was great for the buds but after 2 weeks I connected my amazing i500 buds to an iMac and after that the buds stopped working properly. The light stopped flashing and the auto pop up feature stopped working and this really disappointed me as I paired my buds to an iMac. 😔
I would really appreciate it if I could get a replacement if this doesn’t work properly in the next month!
March 5, 2020
Unprompted review
Reply from Sourced Electronics
Hi Zuhair,
Thank you for your review. From what you describe, it seems to me that you may need to restart your i500 earphones (Please email me and I will send you the instructions). However, if this does not solve the problem, I would be more than happy to provide you with a brand new replacement.
Please contact me directly on louise@sourcedelectronics.co.uk
Many thanks
Has it got all the numbers and coding on the AirPod and the case
Has it got all the serie numbers on the case and AirPod
February 29, 2020
Unprompted review
Reply from Sourced Electronics
Hi T O, hope you are well.
Feel free to contact me on customer-services@sourcedelectronics.co.uk and I will gladly answer any questions you may have.
Many thanks,
Louise
Great customer service from Louise at…
Great customer service from Louise at sourced electronics. The i500 AirPods are absolutely fantastic. I have now purchased two sets and both children are extremely happy.
100% Recommended
Many thanks
February 4, 2020
Unprompted review
i500 Problems
i500 Earphones were really good at first, just over a month after purchase my left earphone has stopped working, it has not been dropped, exposed to water or anything like that it just doesn’t connect anymore
January 27, 2020
Unprompted review
Reply from Sourced Electronics
Hi Jensen, hope you are well and had a great weekend.
I'm sorry to hear you have had an issue with i500's purchased from us. Are you able to provide us with your full name, delivery address and order number?
I would be more than happy to see what we can do to get your i500's working again and if there is no solution, we will gladly provide you with a brand new replacement.
Feel free to contact us on customer-services@sourcedelectronics.co.uk.
Louise
Great price, highly recommend!
Great price, quick service. Highly recommend!
January 25, 2020
Unprompted review
Reply from Sourced Electronics
Thank you Becci : )
Reply from Sourced Electronics
Thank you Ali, much appreciated : )
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.