Southdownsinsurance Reviews 

This is the 3rd time using Southdowns. They are very competitive in the prices and their cover.
The forms are easy to understand and very straightforward.
I would highly recommend them.

Site was straight forward and easy to navigate. I was able to understand and answer the questions asked with ease and receive an instant quotation. After checking the policy was what I required, the payment was easy to accept and complete. Excellent service.

It was one of the cheapest companies for Travel Insurance which suited my needs.

I had a dreadful experience trying to make a claim on my travel policy. I had a traumatic medical emergency whilst away on holiday which forced me to miss my return travel due to being hospitalised. I submitted all of the documentation as requested in the portal almost 2 months ago, called up and chased only to be asked for information already given. The handler did not seem to be familiar with standard NHS documents and kept accusing me of not having the right document, in a cold and snarky manner - I cannot fathom seeing what had happened to me and behaving in this way. I sent them all the information by email yet again and submitted a complaint a week ago - both have been ignored so far.

Simple to navigate website and brilliant price for great travel insurance coverage

Quick as a click.
Before I knew it I’d completed.
Email was immediate no waiting or worrying.

Very helpful

I found them informative and efficient when I needed to upgrade my travel insurance.

Spoke to a few people as I kept changing my mind! Soz .. last person I spoke with, sorry I can’t remember his name, actually gave me a better off than the two previous calls ! How wonderful.. better cover at the same price! What a gem xx he was brilliant 🤩

Excellent customer service and resolution to answering queries regarding the policy.

Easy to follow and questions specific

I took out an annual travel insurance policy with Southdowns and contacted them proactively to be fully transparent about a couple of minor, ongoing medical investigations. These are precautionary, and I have no diagnosis and no serious concerns.
Instead of being supported, I was subjected to over 90 minutes of intrusive questioning across two phone calls. Despite no diagnosis, cover was refused on those conditions — which I accepted. But what shocked me was being told my entire annual policy might now be compromised and a payout on any claim couldn’t be guaranteed.
I am a well woman and a responsible, honest customer who was simply trying to do the right thing. I feel that honesty was used against me. I’ve lost confidence in Southdowns and will be finding cover elsewhere.
I can’t recommend this insurer to anyone who expects fairness and respectful treatment.

Nice and easy to buy and fully detailed

Our flights were cancelled in July. Have been trying to navigate a travel sinsurance claim ever since. There seem to be an unreasonable number of hoops to jump through. Each time we think we've provided them with the necessary evidence they ask for something else

Easy to apply, informative and offered the cover i needed

Very simple to organise travel Insurance via a telephone call. Matt the member of staff that assisted me was excellent. He was professional and courteous and was able to explain the whole process to me so that I was fully informed about the best policy for my needs. Price was very competitive for the amount of cover that my policy gives me. I will certainly consider using Southdowns Insurance in the future.

Straightforward to apply. premium surprisingly modest. Availble for one day trip.