Southend-on-Sea Reviews 15

I’ve been promised a sharp box collection for 3 months I get promises of setting up a delivery and collection plan but nothing happens this is the last time I’m wasting my time on this issue Southend Council and Suez are a waste of time of time

I have in the past been and I think fairly been deeply critical of the councils website.
However , whoever has been appointed the councils tech providers have done an excellent job.
Payments made to my council tax account in the past took days to be applied
Now it is immediately or within 24 hours.
In the past the councils website was more down than up and virtually impossible to navigate.
5 stars to the tech team for making it easy for a non technical person like me.

I have always visited Southend since I was a child but today I visited with my 4 children and my daughter is 4 she was under 1metre but already paid online £25 for her wristband she hardly got to go on anything / she cried a few times from being told she won’t be able to join her siblings on the rides very disappointing considering you pay £25 online to then only get to go on 2 rides

so much to choose from & served by friendly staff

How on earth anyone can navigate Southend Council's 'new' (in July 2024) website is beyond me. The old one certainly had its quirks, but the new one is a major step backwards.

For instance if you go to the login screen, input your details and press enter, you are then presented with a screen that asks you whether you want to 'login' or 'register'. And you thought you'd just logged in.

The whole website is a confused mess that sends you round in circles. Whoever designed it, approved it and signed it off collectively need their heads examining.

The public toilets on Southend seafront opposite the derelict land where the Foresters was are dirty and need a good clean.

You have just forced me to pay a parking ticket that I did not deserve to pay!!! Is that how you treat visitors with valid reason as to why they didn't deserve the parking ticket?? Even providing the valid reason in writing I was still forced to pay it. DISGUSTING TREATMENT!!!

If you need help from southend council do not even bother to ring them totally waste of time .no compassion no understanding a waste of time.
You need employ people who live in the real world and who have compassion definitely not southend council shame on you if possible no stars 😡😡😡😡😡

I sent all my documents in for Southend council regarding housing, but they did not bother to contact me again.I repeatedly handed my bank statements etc.The are useless, lazy and discrimatory in every way, and did not care for my housing needs.I would give them less than 1 star if i could.

I placed an online order for a copy of a relatives death certificate 20/07/23 and duly paid in good faith the £35 Priority service fee. Expecting this would arrive the next day, I rang when it failed to arrive only to be told I had made a mistake in that I had said I would collect in person. So, I was then advised it was being sent out to me as I said collection was never an option 225 miles is quite a hike to collect!! I waited another few days.... still no certificate so I rang again to be told that it had been sent but, it was SECOND CLASS Royal Mail, 'so it should be with you any day now' Seven days later... Still no certificate, so another phone call later it was explained that I should take the matter up with Royal Mail but with no tracking details this plan was futile! The customer service rep. became angry and raised her voice to me when I tried to point out the mistake of sending out a legal document with no tracking is wrong. I was offered no refund and was told the certificate would cost me another £35 to be sent again -unrecorded second class. Having spoken to my local register office the policy there is, that if a certificate fails to arrive a further certificate is then posted out to the cost of £11. post free.....
Terrible experience & customer service from Southend -on Sea register office.

Booked a couple of nights for my parents as it was their diamond anniversary.
The staff were absolutely brilliant and made a huge effort to make their experience a memorable one.
They put champagne and chocolates in the room and decorated the bed beautifully.
I can't thank them enough for their kindness and generosity.
A truly memorable occasion for them.
Thank you all at Southend Eastern Esplanade Premier Inn.

Their website and online council-tax management system is a complete ancient mess.
They urgently and definitely need to replace their IT team.
On the phone line you can spend an hour waiting which is when you can then get forwarded to a different depeartment and wait anew. The representatives once reached are however very professional and kind and provide an outstanding service.

Just wanted to write a review about my experience hiring from Travis Perkins Southend.I needed advise regarding a job I was undertaking lifting a steel beam into a restricted area. The manager Laurie pointed me straight in the direction I needed, with lots of product knowledge. He didn't have the particular beam lifter in stock but got it in the following day. I must say if I hadn't had the advise given to me I would have really struggled. I cannot praise him and his younger colleagues enough and will definitely be returning soon for my next project

How disappointing! Rang Southend council after contacting the Essex water about a leaking outside public tap by Shoebury common beach huts & was shouted down by the women in environmental dept that they wont sort it out as it not their problem even though the huts come under the council for repairs they have to wait to get hold of who owns the hut. Considering we have one of the driest areas in Essex & are always being told to save water & report leaks when we see them seems Southend Council couldn’t care less !

Corner of days of Danescroft drive & Eastwood road north last Friday I came across a pink recycle bag which was opened and as it was a very windy day disposable gloves and face mask scattered around the place .
Phone Southend council regarding this issue as there is the coronavirus going around. It could be contaminated it wasn't just a pair of gloves but many pairs and colours as well as at least half a dozen face masks.
Emma from Southend council refuge department, didn't ask where abouts it is she just asked " have you got a computer"
My reply was I think with this issue it should be picked up asap, she said it won't be done today.
After this conversation I couldn't believe it (well I could it is Southend council)
Every time I pout the radio or TV on that's all you hear is about this deadly virus keep indoors stay 2 MTRS away from people wash your hands ect, and next minute I come across this.
Southend council do you not care about people's health and safety.