I am always wary buying online , but really liked an item so I messaged for a few details, Mitch messaged back immediately with all I wanted to know , no hard sell .. The product was here exactly w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
There isn't enough gold stars for this great business previous order online which was delivered on time.so thought I'd try shop for day out drove up from portsmouth bought some really good quality ite... See more
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I’ve used this company a few times now and been in touch a lot regarding different things … every time the customer service off Rachel has been absolutely brilliant and the products I have been more t... See more
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I am so pleased with the necklace I purchased. I had seen it before in town and was tempted to buy it. I am so glad I didn’t as Southend Discount Gold were offering it at a fantastic price. Easy to or... See more
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Company details
About Southend Discount Gold Ltd
Written by the company
Southend Discount Gold is a family-owned jewellery store and pawnbroker situated on Southend High Street. As fourth-generation jewellers, we established our Southend location in 2009 and take great pride in delivering exceptional customer service. Our extensive selection includes both new and pre-owned gold, diamond, and silver jewellery. Additionally, our pawnbroking services for asset loans are authorised and regulated by the Financial Conduct Authority. We also offer part exchange and jewellery repair services. You can visit our branch anytime as we are open 6 days a week 9:00am - 17:30pm, we are also open every Sunday throughout December.
Contact info
111 High Street, SS1 1LQ, Southend-on-Sea, United Kingdom
- 01702 332482
- sales@southenddiscountgold.co.uk
- southenddiscountgold.co.uk
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4.9
Excellent
751 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good online service great choice…
Very good online service great choice to choose from quick delivery and very quick with returns
February 27, 2026
Reply from Southend Discount Gold Ltd
Thank you so much for your kind review, we really do appreciate it and hope we can assist you again at another time. Kind Regards
Reply from Southend Discount Gold Ltd
Dear Kristian. Thanks ever so much for the kind review, we really appreciate it. Hope we can assist you again at another time too. Kind Regards
Reply from Southend Discount Gold Ltd
Dear John. Many thanks for the kind review, its really appreciated. Enjoy your new pendant!
Lovely ingot
February 23, 2026
Reply from Southend Discount Gold Ltd
Dear Terry, Thank you so much for your kind review and enjoy your new ingot. Kind Regards
Excellent shop
Excellent shop. Friendly staff. Recently got a 24" 9ct belcher chain from Southend discount gold. Good quality decent weight and reasonable price. Went in store was served quickly by a polite helpful younger blond woman. Will use and recommend southend discount gold in the future. Thanks
February 17, 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Ryan, A very many thanks for your kind review we really do appreciate it. Hope we can assist you again at another time too. All the best!
Lovely product great price arrived…
Lovely product great price arrived quickly well packaged
February 11, 2026
Reply from Southend Discount Gold Ltd
Dear Sally. Many thanks for your kind review, we really do appreciate it and hope we can assist again at another time. Kind Regards
First class service.
Received my purchase within 2 days by registered post , first class service.
February 17, 2026
Reply from Southend Discount Gold Ltd
Dear Kevin. Thanks ever so much for the review, it is most appreciated. Hope we can assist again at another time too. Kind Regards
Great service
Great service. Really happy with my purchase and was exactly what I wanted. Would definitely use Southend Discount Gold again and would recommend them.
January 20, 2026
Reply from Southend Discount Gold Ltd
Dear Happy mum - we love your Trustpilot name :) . Thanks so much for the kind review, its really kind of you and look forward to the next time. All the best!
Great service and quick Delivery
Great service and quick Delivery. Highly recommend
February 13, 2026
Reply from Southend Discount Gold Ltd
Dear Jon. Many thanks for your kind review, we really appreciate it. Hope we can assist you again at another time too. Kind Regards
Great service from start to finish
Great service from start to finish. It was ordered on the Thursday afternoon and arrived on Saturday morning.
Highly recommend them
February 14, 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Debbie. Many thanks for your kind review, we appreciate it so much. Hope we can assist you again at another time too. All the best.
Simple straight forward no fuss
Simple straight forward no fuss, they do what it says on the tin so to speak . Will definitely recommend to other people , and will be purchasing again
February 9, 2026
Reply from Southend Discount Gold Ltd
Dear Edwin. A very many thanks for your kind review, we really appreciate it and we look forward to your next purchase. Kind Regards
I ordered a preloved belcher chain for…
I ordered a preloved belcher chain for my son. Excellent condition. Really good value. I did click & collect, which was so easy. Recommend you to try
February 7, 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear June. Thank you so much for your order and your review - and it was very nice to meet you in the shop. Hope to see you again soon. All the best!
Absalutley brilliant experience at…
Absalutley brilliant experience at first i was a bit sceptical becouse of how low the cost was compared to other gold retailers so i checked the reviws first then decided to go for it myself my bracelet is great its not scrap value as its retail but its a far lot less than high street gold traders reallyba lot less by a couple of hundred pounds so savings all round
February 4, 2026
Reply from Southend Discount Gold Ltd
Dear Shane. Very many thanks for your kind and also detailed review, we really appreciate it. Glad you like your purchase and hoping we can assist you again soon. Kind Regards
Reply from Southend Discount Gold Ltd
Dear Danny. Thank you so much for the kind words, we really do appreciate it and will share with all the team. Hope to help you again soon. Kind Regards
Absolute 10/10 everything as described…
Absolute 10/10 everything as described Great delivery on the item
Highly recommend
January 26, 2026
Reply from Southend Discount Gold Ltd
Dear James. Thank you for the kind review, really appreciate it. Hope we can help you again at another time too. All the best!
Professional
I ordered a ring from here and I didn't like it, I sent it back for a full refund and they also paid me back for postage, all good and no problems, and apart from that there customer service is 5 star along with fast shipping, they were very kind and definitely 100% professional. I would not doubt them at all 5 stars. Cheers 🙂
January 27, 2026
Unprompted review
Reply from Southend Discount Gold Ltd
HI Richard. Thanks very much for your kind review we really appreciate it. Kind Regards
Fantastic experience from start to…
Fantastic experience from start to finish. In depth description of each item. I bought a 22” chain for my husband, couldn’t believe the price as I’d scoured the internet for the best deal and this was definitely the best value for money. Fast free delivery, my husband is delighted with the chain. Excellent service from this family run business would highly recommend
February 5, 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Mrs Vass. A very many thanks for your kind review it is most appreciated. Hope we can asisst you again at another time too. Kind Regards
Thankyou for a speedy delivery of my…
Thankyou for a speedy delivery of my gold curb chain, looks good , I’ll definitely shop with you again in the near future. 👍
February 4, 2026
Unprompted review
Reply from Southend Discount Gold Ltd
Dear Patricia
Many thanks for your kind review which is most appreciated. We are so pleased that you like your item and we look forward to assisting you again in the future.
Kind Regards
Item was as described,
Item was as described,
Really fast delivery
I'm really pleased with my purchase.
Will be buying from them again when I save some money
January 23, 2026
Reply from Southend Discount Gold Ltd
Dear Paul. A very many thanks for your kind review which is most appreciated. We look forward to assisting you again soon.
I couldn’t be happier with my order
I couldn’t be happier with my order! 5+*
Would most definitely recommend!
January 23, 2026
Reply from Southend Discount Gold Ltd
Dear Kayleigh. Many thanks for your kind order and also your review. We are so pleased you like your wedding band. Kind Regards
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