Southend Dog Training Reviews 

1,800
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and ability to explain complex concepts clearly, making them feel heard and understood. The service provided is frequently described as excellent, with many appreciating the personalized approach that addresses individual dog needs and helps owners gain confidence. Reviewers highlight the positive user experience, noting significant improvements in their dogs' behavior and their own handling skills after just one session. However, some customers also noted issues with customer service regarding damaged product delivery, where a replacement was conditional on providing a video of the damaged item being discarded. Additionally, a few people felt that access to seminar downloads was not provided fairly and that some content did not adequately address dogs with trauma.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, often praising the trainers for their compassionate and... See more

User experience

Clients share positive opinions on user experience, highlighting the helpfulness and knowledge of trainers... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Product

Reviewers mention positive feedback about the product, with many customers reporting significant improvements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a session with Aaron for our 6 months old Doberman who was scared/excited at seeing other dogs to the point it was embarrassing to take her out because of her breed and people think she is aggress... See more

Rated 5 out of 5 stars

Aaron came to my home for a 1:1 session and was very down to earth and realistic with what we can implement to get our dogs to thrive. Aaron took time with my blind old lady beagle who he wasn’t there... See more

Rated 5 out of 5 stars

Our session was with Aaron and words are just not enough to express our gratitude. We spent 2 hours learning, asking and walking away feeling a lot confident then we were before we got there. He liste... See more

Rated 5 out of 5 stars

Aaron Rogers & Hank were exactly what I needed. In fact everything... The initial consultation through to the reassurance offered when saying goodbye came from people that genuinely care. Im ver... See more


Company details

  1. Dog Trainer
  2. Food Producer
  3. Pet Store

Written by the company

Southend Dog Training - Online Dog Training - Worldwide Advice


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(1,800)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Placed order in Sunday and delivered on Tuesday... Fantastic considering shipping is at no extra cost. Small issue but was handled and resolved super quick.

The Facebook group is a must join, together with the app.. well worth the £11.99 a month.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT TRAINING EXPERIENCE

Had a training lesson with Sophie on Monday 3 March 2025 with my Weimaraner Bella. Sophie made the experience very enjoyable and easy to understand - she is a very competent trainer. I would highly recommend the Southend Dog Trainer and in particular Sophie and would encourage you to follow them on Instagram.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie⭐️

If you’re on the fence about booking with Sophie because she isn’t the face of the company please ignore that and just book with her. She is absolutely amazing! I knew she’d be great, but I did not expect her to be as wonderful as she was/is! I’m walking away feeling more confident in my training and ready to implement all of her tips and wisdom. Phenomenal trainer, wonderful experience.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Aaron was brilliant

Aaron was brilliant. So knowledgable, calm, very good communicator and extremely empathetic. Offered some advice and guidance that could potentially save our dogs life

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Went to see Sophie today for a one on…

Went to see Sophie today for a one on one training session with my German shepherd,really pleased with my visit and Sophie was great,made me feel relaxed and she took her time to answer any questions I had and I come away with some great techniques to use on our dog walks,highly recommend Sophie and Southend dog training

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Gamechanger

If you want clear straightforward advice on how to handle your dog this is the place to go. We were given the confidence and knowledge we lacked to deal with our reactive dog and since returning home we are already seeing the difference in not just our dog but in us too. 100% worth driving almost 500 miles to get there!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Aron came to my 4 very different dogs

Aron came to my 4 very different dogs. A rotti who would not let any man in the house a sausage who does not stop barking a needy winey cockerpoo and our perfect shar pei. I am blown away 2 hour home visit and all my dogs are completely changed not only did he put systems in he educated me. Can not recommend them highly enough. Aron thank you. You are the Harry Potter of the dog world

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie was amazing today

Sophie was amazing today. Really helping me with my confidence and reassurance and giving me guidance on where improvements are needed and where I’m actually doing well with Franco! Gemma in the office is also helpful abs always gets back to me if she’s busy when I call!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible!

Sophie was absolutely incredible!

The training is literally going to change my life. Thank you so much, highly recommend!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Aaron showed us the impossible

Met the legend that is Aaron again today to help with Rocco's training.

Within 5 minutes of taking the lead, he showed us things we thought were previously impossible with Rocco eg walking around other dogs without issue.

Aaron was very reassuring and talked us through the process very well. I can't recommend him enough.

Also worth mentioning is that Gemma in the Booking Team was exceptional in the help she provided, her humour and the fact she called back when she promised to so. She went out of her way to help book our appointments at a convenient time for us and made sure we got to see Aaron as requested. Altogether SDT are the dogs bollocks (pun intended).

We will be going back for more sessions. Thank You SDT, fantastic all around!!

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Lee and Samantha came to our home…

Lee and Samantha came to our home earlier for our german shepherd Otis, they were absolutely amazing.
My mum has struggled with him for a while and his anxiety, although it’s only been today we can see how skilled they are at their job. Otis was relaxed and for the first time in months I felt comfortable around him and now I have hope he is safe to be in our home as a family dog with continued training.
Would highly recommend.

February 14, 2025
Unprompted review
Southend Dog Training logo

Reply from Southend Dog Training

Hi Jess

Thanks for the lovely review, however these 2 people do not work for us and we have not worked with yourself, have you possibly left a review for the wrong company?

Thank you
SDT

Rated 5 out of 5 stars

Sophie has my back!

Sophie has my back!

Just feel that we have the support of SDT for all sorts of reasons and any setbacks are reassuringly handled to make us feel that it’s ok, our lovely boy is still a lovely boy just keep on moving forward. Great lifeline! Thanks Sophie!

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Five stars to Sophie

Sincere gratitude to Sophie for a wonderful zoom consultation. I desperately needed to be pointed into the right direction to work on leash skills, reactivity and recall for my two rescue dogs! Thank you for outlining training a structure and hitting the key points of things to keep in mind to ensure I am communicating properly. I am excited to embark on this adventure and greatly appreciate the support. Also, thank you for making me feel comfortable and the many laughs shared!

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

An incredible couple of hours

An incredible couple of hours. All of the help and training made so much sense and my dog and I will be so much better off for it. I never felt judged just supported and listened to. Thanks so much to Adam and all at SDT, it was such a positive experience.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience

We had a fantastic experience! Sophie was incredibly professional and approachable, patiently answering all our questions with great expertise. We learned so much about our dog Buddy, and the calm atmosphere made the training even more enjoyable. We drove from Bournemouth because we wanted someone reliable, and after following Adam Southend Dog Training’s videos on Instagram and TikTok, we knew we’d be in good hands. Adam even popped in to say hello, and he was just as friendly and approachable as we expected. From start to finish, we received professional, friendly, and practical advice. Highly recommend!

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Wish I had known about them before!

Our reactive 3 year old Buddy had the best training session yesterday with Aaron! He was amazing, really did a good job and made the session fly by, highly recommend👌🏻

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Pardon my French ie!

Okay. It was a long drive (6hr round trip), but it was well worth the 2hr training session! My Frenchie made so much progress in such a small time! I never thought I would see the day she would be in an environment with any other dog that wasn’t from her ‘pack’ and be calm to the point of she couldn’t care!
Aaron, you were a ⭐ you made Luna relaxed and happy and safe.
Highly recommend these guys. They tell it as it is with no sugar coating. Explaining things from a dogs eye view making it much easier to understand!
Well done team Southend!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Jake has come on leaps and bounds

Jake has come on leaps and bounds. Sophie was our trainer and she is amazing, she's made such a difference to Jake's walking and reactivity to other dogs. I can't thank her enough, Jake and I are very grateful x

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

We have a reactive German Shepherd x…

We have a reactive German Shepherd x Lab. With Southend Dog training, we have made huge progress; far more than with any other trainers we tried. We now go to ad hoc classes to ensure we keep giving Winter consistent messages so that he feels safe and doesn't need to react.

January 26, 2025
Unprompted review

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