Southend Dog Training Reviews 

1,800
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and ability to explain complex concepts clearly, making them feel heard and understood. The service provided is frequently described as excellent, with many appreciating the personalized approach that addresses individual dog needs and helps owners gain confidence. Reviewers highlight the positive user experience, noting significant improvements in their dogs' behavior and their own handling skills after just one session. However, some customers also noted issues with customer service regarding damaged product delivery, where a replacement was conditional on providing a video of the damaged item being discarded. Additionally, a few people felt that access to seminar downloads was not provided fairly and that some content did not adequately address dogs with trauma.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, often praising the trainers for their compassionate and... See more

User experience

Clients share positive opinions on user experience, highlighting the helpfulness and knowledge of trainers... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Product

Reviewers mention positive feedback about the product, with many customers reporting significant improvements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a session with Aaron for our 6 months old Doberman who was scared/excited at seeing other dogs to the point it was embarrassing to take her out because of her breed and people think she is aggress... See more

Rated 5 out of 5 stars

Aaron came to my home for a 1:1 session and was very down to earth and realistic with what we can implement to get our dogs to thrive. Aaron took time with my blind old lady beagle who he wasn’t there... See more

Rated 5 out of 5 stars

Our session was with Aaron and words are just not enough to express our gratitude. We spent 2 hours learning, asking and walking away feeling a lot confident then we were before we got there. He liste... See more

Rated 5 out of 5 stars

Aaron Rogers & Hank were exactly what I needed. In fact everything... The initial consultation through to the reassurance offered when saying goodbye came from people that genuinely care. Im ver... See more


Company details

  1. Dog Trainer
  2. Food Producer
  3. Pet Store

Written by the company

Southend Dog Training - Online Dog Training - Worldwide Advice


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(1,800)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience with Adam…

We had an amazing experience with Adam this morning. We had tried two trainers with our daschund Richmond in the past without any success, but Adam was immediately able to determine what Richmond needed, and he transformed him from a barkey nervous anxious dog to one who was chilled and responded to our instructions, and did not react to the other dogs there. Adam is a very knowledgeable and approachable guy and he really knows what he's talking about. It was well worth the long journey to see him and his excellent supporter Ben. 100% recommended!!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

SDT and Sophie saved the day … Good Innit!!

Went to SDT as we were at the end of our tether with our dog’s pulling. Sophie took Ronnie in hand from the beginning and within no time with new techniques and tools, we had a different dog to walk. Sophie was very engaging with Ronnie and understood his needs as well as ours and made the whole experience a total success. In a nutshell “good innit”!!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Took my two dogs to Sophie today

Took my two dogs to Sophie today, she was fantastic and gave such good advice, I will 100% follow her advice, she was spot on with what she said and sometimes small changes make big improvements. So Thanks to the lovely Sophie for a fab training session

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Two great hours with Sophie

We spent two hours with Sophie and really enjoyed it but more importantly learnt a lot. She takes such a sensible approach and our dog Ruby has also learned some new behaviours. We’re booking for a follow up session because we all have more to learn.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Trainer

Adam knows his stuff and made me and Charlie feel at ease as soon as we met. After a 2 hour training session Charlie wasn’t pulling on the lead at all. A miracle! He gave lots of good advice which I will implement and am looking forward to a follow up session in a couple of months time. Would highly recommend SDT 🐾

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie was AMAZING

Sophie was AMAZING! sooooo lovely and kind and super helpful! She put me at ease massively with how my puppy is doing, and taught me how to navigate the world with my little Bhodi - HIGHLY recommend working with her!

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

App is like it’s made by a preschooler

App is like it’s made by a preschooler.
Hard to navigate.
Just piles of video and merch to buy.
£11.99 per month. If you cancel you lose access immediately even if you have just paid for the month… if you’re willing to charge £12 per person per month + then have a decent app. They cost what? Few hundred quid … put the effort in just like you have your branding and you’ll probably get abit more out of it. Can’t say I’m that impressed tbh. Pretty generic, all trainers say the same things, but fail to address dogs with trauma. Shame

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic session with Sophie at SDT

We had a 1:1 session with Sophie at SDT to try to improve our dog's loose-lead walking. He is a 2.5-year-old Sprocker Spaniel who pulls like a train when on the lead. Off lead he is good, his recall is good, and he is really good at home, but he seems to become possessed as soon as you attach a lead to him. In a very short space of time, Sophie was able to identify exactly what the issues were and how we could address them. We had him walking in the enclosure better than he has ever walked on-lead before. The changes were fairly small but made a huge difference. This was a real testament to Sophie's expertise and experience. I can't wait to get to the park tomorrow to practise what I have learnt.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

I would 100% recommend Southend Dog…

I would 100% recommend Southend Dog training. I had a session with Sophie, was a great experience, so welcoming!! Sophie was amazing! Very understanding, explain everything clearly, Just kept going until i had it 100%. So when i got home i can carry on with training with confidence.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Training for anxious/reactive American Cocker spaniel…

Had a training session with Sophie today for our reactive/anxious American cocker spaniel pup. Sophie was amazing she listened to us and gained Reggie's trust straight away and saw the difference in his behaviour almost straight away and have already seen his progress since bringing him home. Sophie guided us and prompted us when needed and helped us understand how best to help our pup.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

We visited Sophie for a one to one with…

We visited Sophie for a one to one with our 8 month old cocker spaniel. She was amazing! She made us feel at ease and we never felt judged for anything we had been doing wrong. She was super helpful and we left feeling confident that it isn’t too late!!

Thank you so much Sophie, Sully loved you!!!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

First Class

I was delighted that this event was prerecorded as it meant I could watch at a more suitable time for me and get my husband involved, we were completely absorbed. The whole world of reactivity now makes more sense to us and the way forward for our Romanian rescue looks more possible thanks to this informative, amusing and very well thought out session. Thank you so much Adam

August 7, 2025
Unprompted review
Rated 3 out of 5 stars

online reactivity seminar

This was an amazing seminar absolutely packed with practical advice. I would have given 5 stars. But I have reduced my rating to 3 stars because I was very disappointed to find that SDT are now offering a digital download which you can keep indefinitely for the same price as my seminar which I can only access for 2 weeks.
SDT say that I have not been given unlimited access as they were not aware they were going to do it until after the seminar!
Surely good customer service would be to give the seminar attendees the download too?

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Home 1:1 session…

Aaron came to my home for a 1:1 session and was very down to earth and realistic with what we can implement to get our dogs to thrive. Aaron took time with my blind old lady beagle who he wasn’t there for which shows his true passion and love for his vocation. We will be staying in touch and are looking forward to happier dogs and enjoying dog ownership again. Cannot thank SDT enough for their time, we have felt heard and never rushed even when I have gone off topic (I’m a notorious chatter 😂).

August 8, 2025
Unprompted review

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