Southern Fuels Reviews 223

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fast, efficient service at a reasonable price (cheaper than most suppliers in the current situation). Ordered late evening for a delivery in 7 days time and it came in a day and a half, fabulous servi... See more

Company replied

Rated 4 out of 5 stars

Good Company, delivers on time. Only problem was they didn’t leave a delivery note, the only way to check quantity delivered. Phoned office and got a half hearted apology and said quantity would be sh... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, usually delivery date is quicker than advertised and they text you the day before to let you know they will be delivering. I woke up at 8am this time around and they had already... See more

Company replied

Rated 5 out of 5 stars

It's great you can get an instant quote online. Can order straight away and given a delivery window. Our deliveries have always been quick and despite our difficult driveway, your drivers navigate it... See more

Company replied

Company details

  1. Heating Oil Supplier
  2. Boiler and Heating Service
  3. Kerosene Supplier

Written by the company

Southern Fuels is an independent fuel supply business. With many years of experience in the business providing a fuel delivery service that is second to none, we have acquired an excellent reputation as reliable fuel distributors. Understanding the needs of our customers from different fields, we strive to exceed their expectations


Contact info

4.8

Excellent

TrustScore 5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, efficient service, good price

Fast, efficient service at a reasonable price (cheaper than most suppliers in the current situation). Ordered late evening for a delivery in 7 days time and it came in a day and a half, fabulous service! Sooo much better than our previous late and stressful delivery from Directoil a. k.a. Watsons Fuels. Will be recommending you to all our local friends and neighbours, thank you 😊

April 9, 2026
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning,

Thank you for your lovely review. We are delighted you were impressed with our efficiency and price! We pride ourselves on our service and are pleased you were happy with it. Thank you for your support and for recommending us to others. We look forward to delivering to you again.

Have a lovely day! - JW

Rated 5 out of 5 stars

5 Star Service

Thank you to Nick for the five star delivery this morning.
Excellent service.

November 26, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good morning,

Thank you for your kind review. We are glad you were pleased with your delivery and with Nick. I have passed your lovely message onto management. We hope to deliver to you again in future.

Have a great day! - JW

Rated 5 out of 5 stars

Always reliable and on time

June 18, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning Chris,

Thank you for your kind review. We pride ourselves on being reliable and punctual and are glad that you agree. We hope to deliver to you again in future.

Have a great day and enjoy the sunshine! -JS

Rated 5 out of 5 stars

Excellent next day service and very…

Excellent next day service and very competitive prices - what more could you ask for!

June 12, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning,

Thank you ever so much for your kind review! We pride ourselves on our promptness and competitive prices and are pleased you were impressed. We hope to serve you again in the future!

Have an excellent day! - JS

Rated 5 out of 5 stars

…Unfailing good service.

Due to a large tree being brought down in the garden the delivery this time was not straightforward. However the delivery driver was excellent and dealt with the problem in an efficient, professional way. As usual, exceptional service from this firm.

June 3, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Afternoon Jennifer,

Thank you kindly for your great review! We are delighted that you were impressed with how our driver handled the situation. I have passed your words onto the rest of the team. We look forward to delivering to you again next time!

Have an amazing day! -JS

Rated 5 out of 5 stars

Can always rely on Southern Fuels oniton are very…

Southern Fuels in Honiton are very efficient. I ordered oil on the Mon and by the Wed the tank was filled. Always helpful and professional at ordering stage. The delivery team are considerate and just get on with the business of filling up with no fuss. I have always been pleased with their service. Thank you Southern Fuels.

June 4, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Afternoon Rachel,

Thank you for your lovely review! I am pleased you find us efficient and have always been impressed with the service by our sales team and drivers. We look forward to delivering to you again! I have passed your kind message onto the team.

Have a lovely day! - JS

Rated 5 out of 5 stars

Good phone call giving time of delivery

Good phone call giving time of delivery
Efficient driver

May 22, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning Sylvia,

Thank you for your kind words. We are pleased that you appreciated our communication and efficiency. I have passed your message onto the team.

Have an amazing day! -JS

Rated 5 out of 5 stars

A courteous friendly driver

A courteous friendly driver who understood instructions clearly. Delivered on time and without fuss.

May 9, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning David,

Thank you for your great review! We are glad you were happy with our driver and promptness. I have passed your kind words onto our team. We look forward to hopefully delivering to you again next time!

Have a lovely day! - JS

Rated 5 out of 5 stars

Fantastic service

Fantastic service, thank you Southern Fuels.

Ordered heating oil on Friday 26th, delivered early morning on Saturday 27th.

April 26, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning Sally,

Thank you for your lovely review. We are pleased we were able to deliver to you promptly and happy that you were impressed. We hope to deliver to you again in the future.

Have a lovely day! - JS

Rated 5 out of 5 stars

Outstanding service and delivery driver…

Outstanding service and delivery driver sociable and helpful. Provided heating oil at a competitive price.

April 24, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning Robin,

Thank you for your kind review. We are delighted that you were impressed with our friendly driver and our competitive price. We hope to deliver to you again next time.

Have a lovely day! -JS

Rated 5 out of 5 stars

Ordering was easy and fast delivery

Ordering was easy and straightforward. A delivery date was given as per the order information but it actually arrived two days later order! Excellent service. Will definitely use this company again.

April 11, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Afternoon,

Thank you very much for your kind review. We are delighted that you found our ordering process simple and that you were impressed with our prompt delivery. We look forward to delivering to you again!

Have an amazing evening! - JS

Rated 5 out of 5 stars

First class service on all fronts

As usual excellent service and very obliging driver of
the tanker.
Also, messages as to delivery date etc.
Well done

April 15, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Afternoon Richard,

Thank you for your great review! We are delighted that you were impressed with our service, our driver and our communication. We hope to deliver again to you in the future.

Have a lovely evening! -JS

Rated 5 out of 5 stars

A life line

I took my eye off how much oil I had in my tank, and unfortunately it it ran out on a Friday evening, I am an OAP living on my own so managed over the weekend,. I phoned Southen fule first thing Monday and had my delivery the next day so helpful ,I have been a customer for many years and will continue to be so. Thankyou.

April 15, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Hi Rob,

Thank you very much for your kind review! We are glad we could help you out with a quick delivery! Thank you for your custom and loyalty over the years! We look forward to delivering to you again.

Have an excellent day! - JS

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service. Quick delivery, and the best price I could find. Will be a returning customer. Thank you 😊

April 12, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Hi Charlotte,

Thank you for your lovely review! We are delighted that you were impressed with our service and price. We look forward to delivering to you again!

Have a great evening! -JS

Rated 5 out of 5 stars

Great service and super value

Great service and super value. Highly recommend.

April 3, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Afternoon,

Thank you very much for your kind words. We are pleased you were impressed with our service and value!

Have a lovely day! - JS

Rated 5 out of 5 stars

Excellent service 😊

Had a problem finding where to request delivery, but probably me and my computer! Orded my oil which arrived next day. Couldn't be better and many thanks

March 27, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning Sue,

Thank you for your kind words. We are pleased we were able to deliver to you promptly and that you are impressed with our service! We are always happy to help over the phone if you are having difficulties on the website. We hope to deliver to you again next time!

Have a great day! -JS

Rated 5 out of 5 stars

All round a pleasant experience with…

All round a pleasant experience with delivery well within date quoted at order. Driver was great guy & very helpful. I will be using Southern Fuel again in the future.

March 28, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning,

Thank you for your kind review. We are delighted that you were impressed with our promptness and our driver's service! I have passed your feedback on to the team. We look forward to delivering to you again.

Have a lovely day! -JS

Rated 5 out of 5 stars

Delivered the day after order

Delivered the day after order. Early morning. Driver managed everything without disturbing anyone. Excellent service as usual.

March 25, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning Mike,

Thank you for your lovely review. We are glad you were impressed with our promptness and our driver's smoothness in delivering. We look forward to the next time we deliver to you.

Have a great day! -JS

Rated 5 out of 5 stars

great service and price

March 18, 2025
Unprompted review
Southern Fuels logo

Reply from Southern Fuels

Good Morning Brian,

Thank you for your kind review. We are pleased you were impressed with our service and price. We hope to deliver to you again next time!

Have a lovely week! -JS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look